First American Home Warranty Complaints and Reviews

Had an experience with First American Home Warranty?   Submit review ›
First American Home Warranty
Main address: P.O. Box 10180 , 91410-0180 Van Nuys CA
1-800-992-3400, 1-800-772-1151, http://homewarranty.firstam.com/contactus.aspx
  • 111+1 mobile complaints
  • $130K claimed losses
  • $1.2K average
  • Show More
Had an experience with First American Home Warranty?
Submit review › Submit review ›

     

  • Sep 11
  • Repairs
  • Oven Repair
  • 17

Our oven quit working and we called (First American). The local Sears service tech came out and determined the control panel was bad. We were informed that the part was no longer available and that it might have to be rebuilt ? I looked on-line and determined the part was available but not in the color (Bisque) of my oven. Since the range top is black, I called First American back and requested... Read more

Was this review helpful? 2 0

     

  • Sep 11
  • Repairs
  • Norcross, Georgia
  • Whirlpool Dryer
  • 8

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by FAHW that they would obtain status and call no later than noon the next day. No phone call or follow up. My husband phoned them again this week and they put him on hold to "call the contractor". They then informed him that service would be here today 09.11.14 to complete repair.... Read more

Was this review helpful? 0 0

     

  • Aug 28
  • Repairs
  • Bullhead City, Arizona
  • Washing Machine Warranty
  • 2
  • 2
  • 54

I've been with First American for over 10 years. They, and all home warranty companies, are the pits to deal with. Get used to it. They will do whatever they can to keep from paying out a claim regardless of what your coverage is. The problem is that you just can't afford to be without the coverage. You just might luck out and save a bunch of money over having to repair a system or... Read more

Was this review helpful? 1 0

     

  • Aug 22
  • Plumbing
  • Dallas, Texas
  • Repair Services
  • 23

This company does not honor what you pay for, beware!! I have now had to hire a plumber and an AC Contractor to fix what 7 of their contractors couldnt. I tried to work with the company and they did keep sending contractors out but they contractors wouldnt know what to do and leave me hanging. 3 weeks I had to live with my water off and turn it on when someone wanted to shower or use the... Read more

Was this review helpful? 1 0

     

  • Aug 17
  • Repairs
  • Home Warranty
  • 38

Worst home warranty of all, period. If you are thinking to buy from this company, read all these reviews and believe it. If you already had this company as your warranty company, change it as soon as possible. You are depending on parachute that WILL NOT open when needs. This company just wants to take in the money with no intention to pay claim. Look at their website, they have email,... Read more

Was this review helpful? 2 0

     

  • Aug 15
  • Repairs
  • Repair Claim
  • 35

In trying to resolve my claim I have been on hold several times for more than 30 minutes. When I finally DID get a human, I was told she would send me an e-mail regarding my claim which she did. In the e-mail she said there was no plumbing tech to handle my problem , to repair it/replace, send in invoice and work order number. I did, then I get a call from Carlos who told me he would send me... Read more

Was this review helpful? 1 0

     

  • Aug 14
  • Repairs
  • Washing Machine
  • 29

I acquired this policy by purchasing a home. It is the worst policy I've ever had. I had a plumbing leak, and they said that if they come out and the technician finds mold, they are supposed to stop and leave (but they still want their $60 service call fee). I just purchased this house on 7/7, and it's pretty obvious that the leak had been there, but the prior owner masked it, to avoid fixing it.... Read more

Was this review helpful? 1 0

     

  • Aug 13
  • Repairs
  • Garage Door
  • 16

Contractor was hesitant to come look at my problem due to size of the garage door. Said he would "think about it" overnight and would call back the next morning. He never called back, but I received a voice mail First American stating "hangar doors not covered". I really hate someone not calling back when they say they will. I ended up FIXING IT MYSELF replacing a bad limit switch, an easy,... Read more

Was this review helpful? 1 0

     

  • Jul 31
  • Repairs
  • Fayetteville, North Carolina
  • Air Conditioner Warranty Coverage
  • 2
  • 2
  • 57

The only reason I purchased this warranty was for my air conditioning unit. I was told several times that it was covered...that is until it went out!!! I called and was told that i needed to pay additional money for this coverage!!!i was never told this at all... Needless to say i paid out of my pocket ...and i am going to cancel this policy!!! They are a rip off!! I have foster children in my... Read more

Was this review helpful? 1 0

     

  • Jul 28
  • Repairs
  • Princeton, Texas
  • Water Heater Repair
  • 76

finally got a hold of them told them that the breakers kept blowing, and sparks were shooting out of the breaker box, electrian finally came out three days later, replaced two breakers, left with $60.00 in pocket, smiling all the way to his truck! Later in the day it started in again, thats when my husband noticed that the water heater was leaking, its electric! called home owners again, they... Read more

Was this review helpful? 0 0
 
×
You are reading about First American Home Warranty.
Filing a new complaint about
×