First American Home Warranty Complaints and Reviews

1.5
  • First couple of years1 votes
  • Customer care3 votes
  • Coverage exclussions2 votes
  • Customer resolution2 votes
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  • 1 day ago
  • Property Insurance
  • Escondido, California
  • 8
  • REVIEW RATING 3/5

We have had this insurance company for the last ten years no claim. We had a flood last year , first it seems this is one man show! It took them almost ten day to send the filed adjuster for estimate,... They are very slow to pay the many, do not trust your conversation and verbal approval from your adjuster, because they deny it later!!! Still waiting for my payment for the portion of up... Read more

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  • Apr 21
  • Repairs
  • Virginia Beach, Virginia
  • Heating Unit Repair
  • 31
  • REVIEW RATING 4/5

Heat went out in a rental unit. They sent a company out to fix unit. The company tried to fix unit but couldn't unit because First American said they were not covering all the parts. These were necessary parts to make the unit work but they would not cover them. What sense did that make? That was the first $600 we had to pay out of pocket. Then the type system I have in the unit requires... Read more

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  • Apr 16
  • Repairs
  • Clovis, California
  • Water Heater Repair
  • 42
  • REVIEW RATING 4/5

I did read a lot of bad reviews concerning this co. They did send a plumber to test the water heater and it failed . I was supposed to get a call from first american to schedule an installation date for a new heater that didn't happen. It took several calls on my part to get a status report from first american and the plumbing co. After about three weeks of back and fourth calling the plumbing... Read more

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  • Apr 16
  • Repairs
  • Whittier, California
  • Dishwasher
  • 25
  • REVIEW RATING 3/5

Going on 3 months with a non functional dishwasher and clearly needs to be replaced! They sent AAR here twice, replaced parts and have not fixed, blaming my plumbing. they sent a plumber and no issues with my plumbing. Now they want to send AAR again. Are they serious! Poor customer satisfaction! Really!!! three months and no dish washer. $ 50 dollars a month plus $65.00 service that would... Read more

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  • Mar 20
  • Repairs
  • San Diego, California
  • Air Conditioning
  • 67
  • REVIEW RATING 4/5

Similar to others, I too, had a tech who could not speak English, was rude, and failed to evaluate all of ac heater problem. Tech also rewired new thermostat, causing it then to not work. Keep calling for appropriate Goodman certified tech for ac but they do not have any, keep saying I have to accept their technicians despite the voiding of warranty this will do. Still waiting for the 5th... Read more

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  • Mar 12
  • Repairs
  • Clovis, California
  • Plumbing Services
  • 145
  • REVIEW RATING 4/5

WE BOUGHT THIS COVERAGE WHEN WE PURCHASED AN OLDER HOME. THE REALTOR TOLD US THEY WOULD COVER ANY REPAIRS NEEDED THAT YEAR. THE FIRST MONTH WE HAD AN UNDER THE SLAB WATER LINE BURST. FIRST AMERICAN SENT OUT A PLUMBER THAT GAVE US A QUOTE OF $2400.00. DEPENDING ON WHAT ELSE HE MIGHT HAVE TO DO, THE PRICE WOULD BE EVEN HIGHER. HE ALSO STATED THAT OUR COVERAGE FOR A LEAK UNDER THE SLAB HAD A... Read more

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  • Feb 02
  • Repairs
  • Boca Raton, Florida
  • Refrigerator Repair
  • 163
  • REVIEW RATING 4/5

Tried to place a claim for a broken refrigerator. All of a sudden I am not covered?? Have been paying for the same plan for six years. The agent I spoke to says I started out with a different plan but I downgraded it. That is BS. The reason I have the Home Warranty is so I will be protected when something breaks down. Even the realtor who recommended them to me has stopped using them... Read more

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  • Jan 16
  • Repairs
  • Laguna Niguel, California
  • Home Warranty
  • 1
  • 1
  • 165
  • REVIEW RATING 4/5

Terrible home warranty company. Why are realtors using them? I just wrote a letter to the CEO of First American Home Buyers Protection Corp., Larry Davidson, about the ongoing poor customer service. Based on the low ratings on Yelp and here, I doubt I will get a response--or one in my favor. This company uses contractors who are unprofessional, have very low ratings, and cannot dIagnose... Read more

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I can't keep up with the payments any more need to cancel this plan asp so stop withdrew now thank you vernetta miller ....10389129501 stop withdrew from my account as of 12/30/2014 thank you Add comment

  • Dec 18, 2014
  • Repairs
  • Canyon Lake, California
  • Dishwasher
  • 153
  • REVIEW RATING 4/5

I had First American home warrenty out within about 2-3 weeks for a dishwasher that was broken. Out of 11 settings I'm told I can only use one. It doesn't work. The company wants to charge me another $65. To come out & see if it needs to be replaced, the last repairman said if another problem, replace. Now the company says no one ever said that. So $65.x3 for a broken dishwasher & a... Read more

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