First American Home Warranty Complaints and Reviews

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  • Customers like
    • First couple of years2
  • Customers don't like
    • Customer care7
    • Customer resolution7
    • Lack of concern7

  • 1 day ago
  • Repairs
  • Olive Branch, Mississippi
  • First American Home Buyers Protection
  • 2
  • 2
  • 17
  • REVIEW RATING 4/5

Our A/C has gone out 3 times since April, the contractor finally said the evaporator coil has to be replaced. My portion is almost $1000. I can't find anywhere in my contract where I'm responsible for this replacement. They said there has to be sheet metal modifications, line flush, line set modification, drain line modification. First American warranty will not let me get a second opinion to see... Read more

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  • Jun 30
  • Repairs
  • Woodbridge, Virginia
  • First American Home Warranty
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Been with fahw for 3yrs+ and always had good response and service up until now. Washer pump failed, appliance contractor that fahw decided to use didn't have pump in stock, so had to wait 7 to 14 days on back order. Three weeks later, contractor comes back to fix washer and found another problem that should have been noticed during first visit. Contractor explained that it would be another 3... Read more

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  • Jun 30
  • Repairs
  • Lancaster, Texas
  • Air Conditioner Repair
  • 10
  • REVIEW RATING 4/5

My ac was cooling as good so I call first American to send tech. The tech shows and allow his young son who not certified to In stall a run capacitor. Later that weak the ac started smoking and shoot fire! The breaker pop and unit was dead ! Call first American they sent q new tech from different company who said capacitor was wired wrong! So I ask to get a new one but first American said they... Read more

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  • Jun 23
  • Repairs
  • Bridgeport, Texas
  • Home Wiring
  • 61
  • REVIEW RATING 3/5

I contacted FAHW last Saturday with what I consider a life threatening issue concerning the wiring of my home, which is supposed to be responded to within 24 hours. At first I was told the contractor didn't respond to their call, then today I was told the contractor that they had sent out twice before was not on their list, but I could find my own contractor, however, I was limited to $175.00 and... Read more

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  • Jun 21
  • Repairs
  • Top Stove
  • 32
  • REVIEW RATING 4/5

I'm a 100% Disabled Veteran. My Top Stove stop working and took for ever to get the part. Now they want me to remove the stove for them to fix it. I can't lift, or crawl under a cabinet due to my Neuromuscular condition and spinal problem. They closed my claim, no questions, no money or part. Disabled Veterans should boycot this company. No question that this company is more interesting in making... Read more

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  • Jun 20
  • Repairs
  • Lusby, Maryland
  • Air Conditioner Repair
  • 59
  • REVIEW RATING 4/5

It took 4 days to even get a call back after my Air Conditioning failed in the middle of summer with 95 degree weather and 80% humidity. The company finally contracted to service my air conditioning did not show when they agreed to. When i tried contacting First American on a Saturday to get the problem resolved and I sat on hold for customer service for 1 hours before assuming no one is... Read more

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  • Jun 19
  • Household Services
  • Siding Repair
  • 45
  • REVIEW RATING 4/5

I experienced a water leak which required removal of siding and OSB board. First American was contacted upon discovery of the issue. After 2 referrals which never came to fruition, I found my own repairman to perform the work. The total ended up at $800. First American paid only $100 of that. $500 of that was water damage due to the negligence of First American not having competent reps or... Read more

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  • Jun 19
  • Repairs
  • Columbus, Ohio
  • Air Conditioner Repair
  • 52
  • REVIEW RATING 4/5

My air conditioning is not working. It is 89° inside my home. It is now 32 days since my initial request. Provider has been to my home 4 times. Each time a different tech comes and each says a different thing is wrong after tinkering with it @ 10 minutes. It still has not been resolved although i have called First American numerous times requesting unit be replaced or another provider be called.... Read more

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  • Jun 18
  • Repairs
  • Morristown, Tennessee
  • Emergency Claim
  • 33
  • REVIEW RATING 4/5

I filed a claim 3 days ago. And the had to another one yesterday. Emergency claim. Which now has been 48 hours ago. And i keep calling to only hear how they can not find a contractor in my area. But i could hire one and get my money back with in 7-10 days. One lady told me it could take months to get it bsck. I have 2 childen and we cant afford to hire someone. So you have the advantage over... Read more

Was this review helpful? 1 0

  • Jun 17
  • Repairs
  • Copperas Cove, Texas
  • Air Conditioner Repair
  • 55
  • REVIEW RATING 3/5

Literally the worst ever...Every single time they have been called for something to repair they won't...stating home buyer negligence essentially... I am *** had for 3 yes but today is what broke the camels bk...ac unit in attic portion completely enclosed is some how my fault the evaporator coils are clogged....no way!!! Had to call another company out to fix...this warranty company is full of... Read more

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