First American Home Warranty Complaints and Reviews

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First American Home Warranty
Main address: P.O. Box 10180 , 91410-0180 Van Nuys CA
1-800-992-3400, 1-800-772-1151,
  • 102+1 mobile complaints
  • $130K claimed losses
  • $1.3K average
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  • 2 days ago
  • Repairs
  • Princeton, Texas
  • Water Heater Repair
  • 18

finally got a hold of them told them that the breakers kept blowing, and sparks were shooting out of the breaker box, electrian finally came out three days later, replaced two breakers, left with $60.00 in pocket, smiling all the way to his truck! Later in the day it started in again, thats when my husband noticed that the water heater was leaking, its electric! called home owners again, they... Read more

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  • Jul 23
  • Repairs
  • Houston, Texas
  • Plumbing Service Charges
  • 17

I received a bill that I don't understand. I have called twice and told that the wait time was 60 min. but I could leave my phone number and someone would get back to me. That was 3 days ago and I still haven't been called. I have called before about this plumbing problem and was told I had to submit a letter from my plumber. The plumber said that a new hot water heater is necessary, but the... Read more

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  • Jul 09
  • Repairs
  • Water Heater Issues
  • 1
  • 34

Bought 50 year old house in January 2014.Purchased warranty through realtor when bought house.Even after home inspection-problems right from the start.Went under house and noticed plumbing leaking from kitchen.Called First American and they sent plumber out and he went under house and came back out and claimed the plumbing fell off in his hand and told First American that the plumbing was put... Read more

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  • Jul 08
  • Repairs
  • Little Rock, Arkansas
  • Air Conditioner Repair
  • 27

Problem getting my Air conditioner fixed and.since June 1 2014 its been 6 weeks and Still my air is not fixed right and First American Home warranty is not trying to handle a bad problem am having with their contractor retaliating against me because I complained about them and their service and First American Home warranty will not assign me another contractor to fix my problem so the contractor... Read more

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  • Jun 30
  • Property Insurance
  • Flower Mound, Texas
  • Home Warranty Cancellation
  • 39

Called First American about cancelling our current policay as they raising our rates...We have no major claims in 5 years.. and got the run around. Joke is on them as I have ACH Cancellation set up with my soon as current contract expires..Rep was reluctant to tell me they needed the request in writing 30 days prior and tried to tell me it would be noted in our file. When I asked for a... Read more

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  • Jun 26
  • Household Services
  • Baldwin Park, California
  • Ineffective Warranty
  • 31

I reported the sewer water came from the outlet in my front yard, it smell very stinky, a couple of days later the plumber came and told me it was not covered and then left, the plumber told me they won't charge me anything. after that First American Home warranty kept on asking to pay the $60. I called them a couple of times, they made some ridiculous comparison. and the representatives are so... Read more

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  • Jun 19
  • Plumbing
  • Grand Prairie, Texas
  • Unresponsive Business
  • 21

We had an outdoor spigot explode, which caused flooding in Master bath. Shut off water and called First American. 26 hours later a plumber showed up. Said he could not fix the problem because a Mason would need to come and remove 2 bricks. He called First American and then they called me. I told them I had already been without water in my home for 27 hours at this point and the plumber did... Read more

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  • Jun 18
  • Plumbing
  • San Diego, California
  • Plumbing
  • 27

Like many new home owners, I was "sold" on a home owners protection with First American. I contacted them one month after moving in regarding a kitchen faucet that was not working properly i.e. shutting on/off. They recommended Rite Away Plumbers based out of Riverside, California. I too failed to do my homework in checking on this company. The techs are not knowledgable and thus took two... Read more

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  • Jun 18
  • Advertisements and Cons
  • Louisville, Kentucky
  • Property Damage Repair
  • 25

I had a horrible experience with this company. Two weeks after buying my home, the pipe/valve to the tub/shower rusted out and broke off. They charged me a $60 fee for the plumber to come look at the problem with my tub/ shower valve and then tell me that he couldn't fix it. The home warranty company wouldn't cover the fee to remove tile to access the pipe. It was necessary for the plumber to... Read more

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  • Jun 17
  • Real Estate
  • Torrance, California
  • Toilet Flushing Slow
  • 24

First American Home Buyers Protection Corp provides lousy customer service. They pride themselves on service available 24/7 365 days. Also, they have a recording to use their web site to place new service requests. I have tried placing new service requests 2 or 3 times via their web site. After you submit the order, their web site gives you no confirmation that it went through. When you call... Read more

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