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1.3 Based on 157 reviews
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  • Customers like
    • Will never use again 7
    • Will never use 7
    • First couple of years 4
  • Customers don't like
    • Lack of concern 21
    • Customer resolution 16
    • Customer care 15
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Stay away from this home warranty company. For the most part they'll send you bottom of the line contractors which they have to come multiple times to get your problem fixed. I was closing on my house and had an issue with my AC. They had over 3 weeks to get the problem fixed. The contractor came 3 times and got to the point that I had to close on my house. Ending up paying out of my pocket. In the past I had a problem with my fridge and after 3... Read more

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So we have been with this company for 6 years. At first we had a good experience fast service great customer service. But in the last year and a half it has been bad and lately its horrible. We are going on 2 days with out power due to the bad contractors and the lacking of ownership this company gives. They dont follow their own policies only when it suits them they dont care about the customer only when its time to get their money from you. I... Read more

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I'm buying a plane ticket and going to their office in California. They can't ignore me there. Had a conference call with Shanee Harrell at First American and the person named David Burtz with ESC, Inc. I proved I was being lied on by saved text messages but they ruled with him. Long story short, this company is a scam and I have contacted the local news investigation team. ESC, Inc is a scam as well. Their information is below: ESC, Inc. ... Read more

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A pipe had burst in our attic and was only discovered because it was pouring into our bedroom. The recording first tells you that they are not responsible for any secondary damage. When they told us that it wasn't an emergency and we asked why, Max (agents name) told us that we couldn't hear him and that it wasn't that we couldn't understand him. I'm a first generation immigrant myself but have a minor in English and told him that we couldn't... Read more

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This company partners with the bottom feeder contractor companies. Be assured that if they repair or fix an item it will be done in the cheapest way possible using the cheapest materials/product possible. Read the contract fine print! You will find that you almost always have to pay for items "not covered" on top of the $60 per visit fee. Do yourself a favor and just set aside what you would have for the monthly fee and you will be better... Read more

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I'm having trouble customer service experience with them Read more

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I've had a claim for my cooktop and another for my pool heater both opened for a month now and still awaiting repairs. The company doesn't care and they aren't doing anything to help with the issue. They sent someone out to look at the cooktop, they took my $65 fee, then told First American that they couldn't complete the repair. Someone else has been out and looked at it, submitted their repair info to First American, and haven't received a... Read more

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Waste of money. Will not listen to females. Husband calls, better results although not happy with the work they do. Took 3 weeks for them to realize they had no contractor to work on our hot water heater-in November.

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Trying to get an kind of response or follow up is impossible with this company. If they say they will contact you with an answer they are lying. They leave it up to you to keep calling and sit through their phone tree. You will never deal with the same individual so you have to constantly be put on hold for them to "review your claim". Then they usually come back and say they have to send you to someone else which usually ends up being answered... Read more

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