First American Home Warranty Complaints and Reviews

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  • Customers like
    • First couple of years2
    • Customer service1
  • Customers don't like
    • Lack of concern13
    • Customer care11
    • Customer resolution10

  • 9 hours ago
  • Repairs
  • Las Vegas, Nevada
  • Air Conditioner
  • 10

contacted fahw.com for service, 1st service call was pretty fast, replaced and installed hard start kit, 2 weeks later same problem... no cooling its 110 outside , next air conditioning service call (same company) states its an electrical system and they cant fix... 2 days pass electrician comes out( new company) and replaces breaker (was not bad but replaced anyway) Now on day 5 with no ac..... Read more

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  • 16 hours ago
  • Repairs
  • Spring, Texas
  • Sumsung Washing Machine
  • 4

It has been almost a month since I requested to fix my washing machine. It took a week till the service men showed up at my door. Then took an another 2 weeks+ till service men came back and replaced a parts. Replaced parts did not do anything. Washing machine still broken and on top of it. Control panel started to not work. Service men told me he will call the dealer and call me back next... Read more

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  • Aug 28
  • Repairs
  • Glendale, Arizona
  • Toilets
  • 28
  • REVIEW RATING 3/5

I had two occasions when I needed a plumber - in a hurry! The same plumber was sent by First American, and I paid him my $60 fee as contracted with the protection plan but he was totally worthless! I had a clogged toilet, and he had brought his 8 year old son with him, whom he would send out to his truck to fetch supplies. Its okay to bring your kid to work and all, but not an 8 year old to... Read more

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  • Aug 27
  • Repairs
  • Woodland Hills, California
  • Dishwasher
  • 15
  • REVIEW RATING 4/5

I spoke two reps at First American and both gave me a different reasons why the plumber has not returned to my home with the part. One lied and said they never received the work order from Plumber and the other said they are waiting for approval to order the part. I waited 5 days and then I called the plumbing company and they said, sorry First American denied the claim 4 days prior. Of course... Read more

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  • Aug 27
  • Repairs
  • Dallas, Texas
  • Home Warranty
  • 18
  • REVIEW RATING 4/5

The contract states that First AM will have your issues resolved within 48 hours of initial contact. The appliance rep called me back at the end of the day and told me it would be six days before they could schedule me in. I have tried twice to call and been put on hold for over 45 minutes with no reply with First AM, but you may send in a request as a new customer and it takes them less then 2... Read more

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  • Aug 26
  • Repairs
  • Charleston, South Carolina
  • Crappy Home Warranty
  • 16
  • REVIEW RATING 4/5

Please stay away from First American. They used to be good but now I hate them almost as much as Comcast - which is saying a lot. It usually takes them about 2 weeks to send anyone out to look at a repair, and then you often just never hear anything again. If you try to call to get a status update you'll be on hold for 45 minutes only be told whatever they think you want to hear, but then nothing... Read more

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  • Aug 24
  • Repairs
  • Air Conditioning
  • 54
  • REVIEW RATING 3/5

My AC unit upstairs (I have 2) has frozen up. I live in Florida, outside temp is 95 degrees. Called, place an order. AC contractor is not calling, so I got his address off of his website. Drove to the business & found out the address is a photography studio. Called 1st American, put on hold for 1 hr, 10 min. & gave info to rep. He said it would be taken care of, hung up. Called later,... Read more

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  • Aug 24
  • Repairs
  • St. Petersburg, Florida
  • First American Home Warranty
  • 25
  • REVIEW RATING 4/5

Long wait times on phone to even report a claim! Over 45 minutes. Then same wait time to call back for any questions. They do not "repair"your appliance unless it is not working At All! The service man ran out the door with my $65 saying the company could not help us. We had a garbage disposal with a broken bearing that caused it to make loud noise when running and shook the entire sink and... Read more

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  • Aug 24
  • Repairs
  • Rahway, New Jersey
  • One Year Home Repair Warranty Contract
  • 15
  • REVIEW RATING 3/5

FOR THE PAST THREE DAYS I HAVE BEEN CALLING FIRST AMERICAN HOME BUYER FOR AN AIR CONDITIONER REPAIR. THEY ASSIGNED ME A NUMBER AND NEVER CALLED BACK. I INFORMED THEM THAT A VERY SICK PERSON IS RESIDING AT THAT ADDRESS and THE HEAT WAS EXCESSIVE AND POSSIBLY LIFE THREATENING TO HER BUT STILL NO RETURN CALL FOLLOWING REPEATED ATTEMPTS TO CONTACT THEM. I HAD SIGNED UP FOR THIS CONTRACT LAST... Read more

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  • Aug 20
  • Property Insurance
  • Canyon Country, California
  • Home Warranty Company
  • 48
  • REVIEW RATING 4/5

My condenser, furnace and evaporator coil was determined to be a mechanical failure. I had to pay to have two independent HVAC companies come out to the house to diagnose the problem. The companies that were sent out did not spend the time to find the problem in the first place. I have been fighting and calling the warranty every day speaking to their claims resolution for the last year, they... Read more

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