First American Home Warranty Complaints and Reviews

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  • Customers like
    • First couple of years2
  • Customers don't like
    • Lack of concern10
    • Customer care8
    • Customer resolution7

  • 18 hours ago
  • Repairs
  • The Woodlands, Texas
  • 6
  • REVIEW RATING 4/5

I've been one of their customers for about 4 years. Lately every time you call the wait time is crazy. This morning I waited 52 minutes for someone to answer the phone. Now I had to call them and after 32 minutes they redirected my call and I have been waiting for a total of 1:10 and still the correct person has not answered. Btw- the nonsense about using the website- it doesn't work because... Read more

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  • 1 day ago
  • Repairs
  • Hesperia, California
  • Home Warrantee Services
  • 9
  • REVIEW RATING 4/5

Average wait time on hold is 40 minutes. I called to report that our air conditioner was out on 07/03/15. Rollin Air was contracted to fix it. They could not come out until the 9th of July, but we were going on vacation during that time. They came out on 07/16/15, but couldn't fix the problem. Tech ordered parts and came back on 07/24/15 with the wrong part. No calls from FAHW or Rollin Air... Read more

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  • 1 day ago
  • Property Insurance
  • Tracy, California
  • 5
  • REVIEW RATING 4/5

they refused to repair my main water shutoff because it was located attached to the garage because they said it was "outside" my dwelling! then my toilets were losing water because of a crack in the porcelain. they replaced one, but wanted to "wait" to see if the other needed relacement. the one they did replace was replaced with the cheapest toilet available. i asked to pay more for a... Read more

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Awful, disrespectful, inefficient, no customer care, short enough for u? Since my first post was too long.... Add comment

I have gotten 5 different versions of what is supposed to be a resolution. Multiple calls, multiple messages to the adjustor with no call back. Over 7 hours on the phone 9 hours missed work and have been quoted an additional 10 to 15 days hopefully. Very disappointed. I was the customer that paid early each year. WILL NEVER GIVE THESE SCAMMERS MY MONEY AGAIN! Add comment

  • Jul 27
  • Repairs
  • Raytown, Missouri
  • Home Repair Insurance
  • 20
  • REVIEW RATING 4/5

Called July 7 to make claim for refrigerator. Didn't get person out until July 16. Was unrepairable. Talked to someone with First American on the 18th about ordering refrigerator. Put in order for replacement on July 20, order didn't go in until that Wednesday the 22nd after I made a call that morning to a Claims Rep(which he didn't return my call). Someone from Sears called that day stating... Read more

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  • Jul 27
  • Property Insurance
  • Acworth, Georgia
  • 11
  • REVIEW RATING 4/5

This company uses the bottom of the barrel service "professionals". I have a whirlpool tub that has been leaking for over 1.5 months that they are not handling. They sent someone out that was incapable of diagnosing and repairing the problem ... they attempted to fix it only to have 40-50 gallons of water wind up through the floor and the ceiling of my garage the very next time that I tried to... Read more

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  • Jul 26
  • Repairs
  • North Little Rock, Arkansas
  • 60
  • REVIEW RATING 4/5

I returned from a business trip to find my ac broken during a heatwave. It is 111' and my city is on the news. The contractor they gave me has a 'no calls accepted number.'. When I asked for another contractor they told me no. They told me to suck it up and it would be cooler at night. At night my home felt like 100' with humidity. All I wanted was a contractor with a working phone. Then... Read more

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  • Jul 19
  • Repairs
  • Round Rock, Texas
  • First American Home Warranty Premier Plan
  • 49
  • REVIEW RATING 3/5

Pin hole leak on copper pipe to water heater ...Easy fix right. (1)Called on Saturday morning around 10am when found water on garage floor due to leak, (2) was given number to 1 contractor ( 1st of all Why do we have to call a contractor isn't that their job, number that was given was for a 9-5 mon-fri business Not a weekend ,after hours emergency #. (3) Had to call back and was on phone... Read more

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