First American Home Warranty Complaints and Reviews

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First American Home Warranty
Main address: P.O. Box 10180 , 91410-0180 Van Nuys CA
1-800-992-3400, 1-800-772-1151, http://homewarranty.firstam.com/contactus.aspx
  • 109+1 mobile complaints
  • $130K claimed losses
  • $1.2K average
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  • 8 hours ago
  • Other
  • Bullhead City, Arizona
  • 2

I've been with First American for over 10 years. They, and all home warranty companies, are the pits to deal with. Get used to it. They will do whatever they can to keep from paying out a claim regardless of what your coverage is. The problem is that you just can't afford to be without the coverage. You just might luck out and save a bunch of money over having to repair a system or... Read more

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  • Aug 22
  • Plumbing
  • Dallas, Texas
  • Repair Services
  • 15

This company does not honor what you pay for, beware!! I have now had to hire a plumber and an AC Contractor to fix what 7 of their contractors couldnt. I tried to work with the company and they did keep sending contractors out but they contractors wouldnt know what to do and leave me hanging. 3 weeks I had to live with my water off and turn it on when someone wanted to shower or use the... Read more

Was this review helpful? 1 0

  • Aug 17
  • Repairs
  • Home Warranty
  • 26

Worst home warranty of all, period. If you are thinking to buy from this company, read all these reviews and believe it. If you already had this company as your warranty company, change it as soon as possible. You are depending on parachute that WILL NOT open when needs. This company just wants to take in the money with no intention to pay claim. Look at their website, they have email,... Read more

Was this review helpful? 2 0

  • Aug 15
  • Repairs
  • Repair Claim
  • 22

In trying to resolve my claim I have been on hold several times for more than 30 minutes. When I finally DID get a human, I was told she would send me an e-mail regarding my claim which she did. In the e-mail she said there was no plumbing tech to handle my problem , to repair it/replace, send in invoice and work order number. I did, then I get a call from Carlos who told me he would send me... Read more

Was this review helpful? 1 0

  • Aug 14
  • Repairs
  • Washing Machine
  • 22

I acquired this policy by purchasing a home. It is the worst policy I've ever had. I had a plumbing leak, and they said that if they come out and the technician finds mold, they are supposed to stop and leave (but they still want their $60 service call fee). I just purchased this house on 7/7, and it's pretty obvious that the leak had been there, but the prior owner masked it, to avoid fixing it.... Read more

Was this review helpful? 1 0

  • Aug 13
  • Repairs
  • Garage Door
  • 14

Contractor was hesitant to come look at my problem due to size of the garage door. Said he would "think about it" overnight and would call back the next morning. He never called back, but I received a voice mail First American stating "hangar doors not covered". I really hate someone not calling back when they say they will. I ended up FIXING IT MYSELF replacing a bad limit switch, an easy,... Read more

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  • Jul 31
  • Repairs
  • Fayetteville, North Carolina
  • Air Conditioner Warranty Coverage
  • 2
  • 43

The only reason I purchased this warranty was for my air conditioning unit. I was told several times that it was covered...that is until it went out!!! I called and was told that i needed to pay additional money for this coverage!!!i was never told this at all... Needless to say i paid out of my pocket ...and i am going to cancel this policy!!! They are a rip off!! I have foster children in my... Read more

Was this review helpful? 1 0

  • Jul 28
  • Repairs
  • Princeton, Texas
  • Water Heater Repair
  • 66

finally got a hold of them told them that the breakers kept blowing, and sparks were shooting out of the breaker box, electrian finally came out three days later, replaced two breakers, left with $60.00 in pocket, smiling all the way to his truck! Later in the day it started in again, thats when my husband noticed that the water heater was leaking, its electric! called home owners again, they... Read more

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  • Jul 23
  • Repairs
  • Houston, Texas
  • Plumbing Service Charges
  • 39

I received a bill that I don't understand. I have called twice and told that the wait time was 60 min. but I could leave my phone number and someone would get back to me. That was 3 days ago and I still haven't been called. I have called before about this plumbing problem and was told I had to submit a letter from my plumber. The plumber said that a new hot water heater is necessary, but the... Read more

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  • Jul 09
  • Repairs
  • Water Heater Issues
  • 1
  • 81

Bought 50 year old house in January 2014.Purchased warranty through realtor when bought house.Even after home inspection-problems right from the start.Went under house and noticed plumbing leaking from kitchen.Called First American and they sent plumber out and he went under house and came back out and claimed the plumbing fell off in his hand and told First American that the plumbing was put... Read more

Was this review helpful? 1 0
 
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