First American Home Warranty Complaints and Reviews

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  • Customers like
    • First couple of years1
  • Customers don't like
    • Customer care3
    • Coverage exclussions3
    • Customer resolution2

  • May 19
  • Household Services
  • Spring Branch, Texas
  • Hot Water Heater Repair
  • 28
  • REVIEW RATING 4/5

We have paid monthly to First American Home Warranty for years and now that we have a claim, they don't pay. Our hot water heater was flooding the house on Saturday night and we had to have a replacement heater. Of course, we couldn't reach them on the weekend so my husband and a neighbor bought and installed a new heater on Sunday so we could bathe to go to work on Monday. You guessed it,... Read more

Was this review helpful? 1 0

Ive not lived on the covered property since September 2013. I have written letters to stop my warranty as instructed by First American Home Waranty, yet they still hold out payments each month. They have taken 20 payments @ 75.00 permonth from me. They are a rip off. Add comment

  • May 07
  • Repairs
  • Dallas, Texas
  • Washing Machine Repair
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

This is the second time I've dealt with this company the first time was minor by comparison the first time it took the technician 2 weeks to show up because they forgot to send him then I had to tell him it was a bad relay that needed to be replaced which he grudgingly did problem fixed but not before he told me about his crack *** daughter. This time I needed my washing machine repaired. The... Read more

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  • Apr 30
  • Repairs
  • Fort Worth, Texas
  • Air Conditioner Repair
  • 83
  • REVIEW RATING 4/5

The compressor is out on my a/c unit. I've been getting the run around for 6 weeks now. PML air conditioning is a crooked company. I complained and got a 2nd opinion from Northstar Mechanical. 3 weeks later, they refused the job because they did not get the service fee. The customer care rep with 1st AM does not return calls or emails. PML air conditioning has complaints for fraudulent charges... Read more

Was this review helpful? 1 0

  • Apr 30
  • Property Insurance
  • Dallas, Texas
  • Air Conditioner Repair
  • 68
  • REVIEW RATING 4/5

I was told about this company in 2008, being new to this area, I was ill informed of repair people my colleague told me about this company and how it was peace of mind having someone to call. First year they were great. Since then they have gone down hill. They use the cheapest or Cowboys. Air conditioner went out, this is our main problem going on now for five or six years. We have had... Read more

Was this review helpful? 0 0

  • Apr 24
  • Property Insurance
  • Escondido, California
  • Staff
  • 56
  • REVIEW RATING 3/5

We have had this insurance company for the last ten years no claim. We had a flood last year , first it seems this is one man show! It took them almost ten day to send the filed adjuster for estimate,... They are very slow to pay the many, do not trust your conversation and verbal approval from your adjuster, because they deny it later!!! Still waiting for my payment for the portion of up... Read more

Was this review helpful? 0 0

  • Apr 21
  • Repairs
  • Virginia Beach, Virginia
  • Heating Unit Repair
  • 87
  • REVIEW RATING 4/5

Heat went out in a rental unit. They sent a company out to fix unit. The company tried to fix unit but couldn't unit because First American said they were not covering all the parts. These were necessary parts to make the unit work but they would not cover them. What sense did that make? That was the first $600 we had to pay out of pocket. Then the type system I have in the unit requires... Read more

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  • Apr 16
  • Repairs
  • Clovis, California
  • Water Heater Repair
  • 89
  • REVIEW RATING 4/5

I did read a lot of bad reviews concerning this co. They did send a plumber to test the water heater and it failed . I was supposed to get a call from first american to schedule an installation date for a new heater that didn't happen. It took several calls on my part to get a status report from first american and the plumbing co. After about three weeks of back and fourth calling the plumbing... Read more

Was this review helpful? 0 0

  • Apr 16
  • Repairs
  • Whittier, California
  • Dishwasher
  • 55
  • REVIEW RATING 3/5

Going on 3 months with a non functional dishwasher and clearly needs to be replaced! They sent AAR here twice, replaced parts and have not fixed, blaming my plumbing. they sent a plumber and no issues with my plumbing. Now they want to send AAR again. Are they serious! Poor customer satisfaction! Really!!! three months and no dish washer. $ 50 dollars a month plus $65.00 service that would... Read more

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  • Mar 20
  • Repairs
  • San Diego, California
  • Air Conditioning
  • 86
  • REVIEW RATING 4/5

Similar to others, I too, had a tech who could not speak English, was rude, and failed to evaluate all of ac heater problem. Tech also rewired new thermostat, causing it then to not work. Keep calling for appropriate Goodman certified tech for ac but they do not have any, keep saying I have to accept their technicians despite the voiding of warranty this will do. Still waiting for the 5th... Read more

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