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Furnace stopped working. called for service. Given a contractor. Called them, 4-5 days to even look at it. I called another contractor that I was referred to by a friend... they could be there next AM. Called FAHW, they said "oh yea, they are on our list. You can use...
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1.0
I didn't like
  • Being held hostage by an insensitive thoughtless company
  • Forced to wait for their approved suppliers
#1132868
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I have auto withdrawal to pay them $56 a month. 6/17 noticed on top of the $56 they were withdrawling $76 also. Was put in contact with Aaron Brown and after numerous calls he finally had that stopped. I am disabled and am still owed $76 from 9/17. Have called Mr....
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h.kitchener
h.kitchener

Now you understand how dangerous auto payments can be. Stop that! Have them send you an invoice each month and then pay by check.

#1132227
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America First offer to pay 1893.97 for a $12'000 true replacement cost. I have never been so disappointed in a company in all my life!!! I'm going to do everything I can to make home buyer aware of the FRAUD AMERICA FIRST IS. After several call ' and speaking to...
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1.0
I didn't like
  • Very dissatisfied
#1125526
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First American Home Warranty - No hot water 8 weeks. NO RESOLUTION. Senior Citizen SCAM!

First American Home Warranty
#1073978
1.5
Details
I have contacted 13 people at FAHW. I am asking for them to complete replacing my WH with provider that I paid $75 and reimburse my $200 to HW tank removal or reimburse my actual costs to get this done. I am 70+ yrs. I have Cancer. I have spent over 30 hrs on this. Please help me.
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Details
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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First American Home Warranty - Poor service

First American Home Warranty
#1040376
1.6
Details
Phoned in problem with a/c. Waited on service company to call me. 36 hours in, assigned contractor informed me, AFTER I CALLED THEM, that they don't service my area. Phoned FAHW, to be informed that they would let me know who they have reassigned the case to, within 48 HOURS. Incredibly poor service.
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First American Home Warranty Water Heater Warranty Review

First American Home Warranty
#1032567
1.1
Details
After 5 days of calling about a water heater exploding, their tech came out and verified what we knew...need a replacement. The company then proceeded to tell us it will take 5 more days at a cost of $1000 dollars or two days @$2000! Screw that! Bunch of thieves. That's no savings whatsoever and it is way more than a local big box store charges RETAIL. STAY AWAY FROM THESE IDIOTS.
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I had them send out a swamp cooler company SUPERIOR AIR LLC remember that name they came out and diognosed the problem that the cooler needed to be replaced which the FIRST AMERICAN HOME BUYERS PROTECTION approved. SUPERIOR AIR then called me to explain what they were...
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1.0
#1124655
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called these people up garage door had jumped its track...should have been covered but they refused to pay the contractor...which they had selected and sent out...this is yet another worthless company that supposedly covers home repairs...that our ignorant realtors...
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1.0
I didn't like
  • Refusal to pay the claim
#1124569
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I had a gas leak that the plumber could not find . They would only pay for the piece of pipe if they could find the leak. That ment knocking holes in 5 walls looking for the leak and still not guarntee finding it and they would not pay for that. I had to pay for all...
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I didn't like
  • Coverage exclussions
  • Coverage
#1121741
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My washing machine is leaking. Icalled to get a service professional out nearly 2 weeks ago. Someone came 3 days later and said he would order a part that would take approximately one week and he would return. I never heard from him again. The week came and went. I...
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1.3
Product
I liked
  • When something gets fixed
#1115026
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I would not trust this company. I have had a blower motor out for 4 weeks, it was finally replaced and now i find out the coil is bad. First American offered to pay 300.00 of a 1700 job. They stated that the other things are not covered even though my contract says...
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Bookcrazy
Bookcrazy

Home warranties are an absolute scam. Cancel your contract with them and put the monthly payment you were paying them into a separate account. You will be surprised at how i...

1.0
#1114615
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I have been dealing with FAHW for the past 2 months over a broken refrigerator. After sending out 2 contractors that repair appliances as side jobs, their final offer is to replace with an inferior product that costs about a third of my current refrigerator, or a...
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

All First American Home Warranty Products
I purchased a warranty program from First American 3 years ago. 1 1/2 years ago I needed to open a claim as my dishwasher was not draining correctly. It is still not draining correctly and I have had to be the one to follow up on the claim, as they do NO followup and...
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Anonymous
Debbie

Now First American has dispatched ANOTHER company to look at the dishwasher!! That will be 3 companies and 7 repair calls. This claim will never end!

1.0
I didn't like
  • Customer service
#1114249
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