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Had an AC issue on my house and they would not stand behind the faulty AC Condenser coil. "Their" techs only wanted a quick buck and would not properly identify the initial problem with the AC. So I had a second opinion come out and they found the issue, fixed it and...
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#1062197
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This is an outrage! Problems with this fridge started in early May and FAHW did nothing but deny, defer, delay, send out substandard technicians ultimately refusing to resolve the problem. When the unit failed and we had yet to hear back from the contractor, we had no...
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1.0
I didn't like
  • Lack of concern for their customers
  • Bad service wait a long time for service they dont care
  • Service
#1062079
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I have an AC that has not worked for over a month now. The company assigned,to my claim came out 4 times ( they were great!) and with the unit being 24 urs old determined it was not permanantly repairable. First American had a list of "non covered" items that i would...
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1.0
#1055225
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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First American Home Warranty - Poor service

First American Home Warranty
#1040376
1.6
Phoned in problem with a/c. Waited on service company to call me. 36 hours in, assigned contractor informed me, AFTER I CALLED THEM, that they don't service my area. Phoned FAHW, to be informed that they would let me know who they have reassigned the case to, within 48 HOURS. Incredibly poor service.
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First American Home Warranty Water Heater Repair Review

First American Home Warranty
#1032567
1.1
After 5 days of calling about a water heater exploding, their tech came out and verified what we knew...need a replacement. The company then proceeded to tell us it will take 5 more days at a cost of $1000 dollars or two days @$2000! Screw that! Bunch of thieves. That's no savings whatsoever and it is way more than a local big box store charges RETAIL. STAY AWAY FROM THESE IDIOTS.
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First American Home Warranty Air Conditioner Repair Review

First American Home Warranty
#1005558
1.1
Had furnace fail. Nearly a month went by and when techs showed up they had the wrong unit that First American ordered. After one month and no heat and taking a day off work, all I was offered was $100 reimbursement for space heaters. Supervisors don't call back. Will only replace parts instead of whole unit
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Hi, we bought a house 2 years ago. A friend of our rant and raved about his home owners insurance he had gotten a new H-vac system and a refrigerator and a hot water heater. He had American Shield home warranty. We got First American Home warranty well its $700 per...
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h.kitchener
h.kitchener

Odd mindset when you purchase a big ticket item like a home and then want to be "protected" from any and all problems from then on by spending big bucks on an insurance policy...

1.0
I didn't like
  • Poor customer service and lack of follow through
#1054825
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NEVER get a contract with this company, they exist because of business & money reason ONLY. They're extremely rude & having bad services. Recently, I cancelled my contract with them & expecting for a refund ( since the year contract is not yet finish). Three *** & liar...
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#1053949
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My HVAC system was never repaired. Going on 5 months. First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, what...
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Anonymous
THe MAN

I will NEVER use These crooks again !!! they decline almost every major claim I've made . they also use these shady contractors who don't know what the heel they are doing ..T...

1.0
#1050426
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My air conditioning wasn't cooling my house. I called and they sent out an AC repair man. He was supposed to come between 1 pm and 5 pm. He showed up at 4:50 pm. He didn't have ANY tools, didn't know how to work the thermostat and ended up "adjusting the coil" and...
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1.0
#1050343
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My Samsung refrigerator developed an issue so I contacted FAHW. No qualified techs nearby (or who had a contract w/fahw) except Sears and they couldn't show for another 3 weeks. So I opted for calling a company who could arrive within the week. FAHW will only guarantee...
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1.0
#1050065
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I called 1st American and they gave me an A/c company to call ... Destiny A/C. I called them and got an appointment for the next day 12-4. At 4:30 I called Destiny and got a personal vmail box ... thought that strange so I called 1St Am back. They tell me, in broken...
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1.0
#1049832
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First American Home Warranty has absolutely screwed me! They have completely failed to provide the services I have paid for. In February, I opened a service request because my 2nd floor HVAC unit wasn't heating. The first HVAC vendor they sent the service request to...
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#1047204
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