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My washing machine is leaking. Icalled to get a service professional out nearly 2 weeks ago. Someone came 3 days later and said he would order a part that would take approximately one week and he would return. I never heard from him again. The week came and went. I...
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1.3
I liked
  • When something gets fixed
#1115026
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I would not trust this company. I have had a blower motor out for 4 weeks, it was finally replaced and now i find out the coil is bad. First American offered to pay 300.00 of a 1700 job. They stated that the other things are not covered even though my contract says...
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Bookcrazy
Bookcrazy

Home warranties are an absolute scam. Cancel your contract with them and put the monthly payment you were paying them into a separate account. You will be surprised at how i...

1.0
#1114615
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I have been dealing with FAHW for the past 2 months over a broken refrigerator. After sending out 2 contractors that repair appliances as side jobs, their final offer is to replace with an inferior product that costs about a third of my current refrigerator, or a...
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1.0
#1114590
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First American Home Warranty - No hot water 8 weeks. NO RESOLUTION. Senior Citizen SCAM!

First American Home Warranty
#1073978
1.5
Details
I have contacted 13 people at FAHW. I am asking for them to complete replacing my WH with provider that I paid $75 and reimburse my $200 to HW tank removal or reimburse my actual costs to get this done. I am 70+ yrs. I have Cancer. I have spent over 30 hrs on this. Please help me.
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Details
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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First American Home Warranty - Poor service

First American Home Warranty
#1040376
1.6
Details
Phoned in problem with a/c. Waited on service company to call me. 36 hours in, assigned contractor informed me, AFTER I CALLED THEM, that they don't service my area. Phoned FAHW, to be informed that they would let me know who they have reassigned the case to, within 48 HOURS. Incredibly poor service.
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First American Home Warranty Water Heater Warranty Review

First American Home Warranty
#1032567
1.1
Details
After 5 days of calling about a water heater exploding, their tech came out and verified what we knew...need a replacement. The company then proceeded to tell us it will take 5 more days at a cost of $1000 dollars or two days @$2000! Screw that! Bunch of thieves. That's no savings whatsoever and it is way more than a local big box store charges RETAIL. STAY AWAY FROM THESE IDIOTS.
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I purchased a warranty program from First American 3 years ago. 1 1/2 years ago I needed to open a claim as my dishwasher was not draining correctly. It is still not draining correctly and I have had to be the one to follow up on the claim, as they do NO followup and...
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Anonymous
Debbie

Now First American has dispatched ANOTHER company to look at the dishwasher!! That will be 3 companies and 7 repair calls. This claim will never end!

1.0
I didn't like
  • Customer service
#1114249
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I bought my first home and the AC unit went out during the last 3 months of our warranty date they sent a total of 4 contractors out tix a leak of Freon in the unit. 2 Contractors advised me they had recommended the unit be replaced. FAW denied request to replaced the...
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1.0
#1114125
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We sold the home in July, 2017. Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
Reply to reviews
I placed a claim for my glass top stove and my ice dispenser on my refrigerator in July of this year, 2017. The contractor, Appliance Rescue Service of Lawton OK, came and collected the service fee of $65.00 with a promise to return and pull the parts, (as he didn't...
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1.5
I didn't like
  • That fahw services are below standard
  • Careless attitude
  • Repairs not completed
#1109493
Reply to reviews
When I called, I looked up the repair company that they sent. It was 100 miles from my house. It had bad reviews on 3 different websites. I asked them to send a different company because it was ridiculous to send a company 100 miles to fix a fridge and because I could...
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1.0
I liked
  • Promises the salesman made
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • Use contractors with f rating on the better business bureau
  • No being able to talk to a manager
  • Deceptive business practices
#1106951
Reply to reviews
Monday, Sep 25, 2017 @ 10:33AM Who can I call to get help? I Voiced my concern with this company in an email to the man who sold me this contract because there were no positive reviews from 3 different sources. I asked for a different company. I never received a reply....
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1.0
I liked
  • Cost seemed reasonable
  • Website
I didn't like
  • Lack of concern and incompetence
  • Unprofessionalism
  • In ability to decide whether to replace after 2 repair attempts
#1106321
Reply to reviews
After 5 weeks they have still not fixed our A/C and this the hottest part of the year in Florida! It's criminal. To top it all off the technician they sent (It took 5 days for him to get here) told us the entire system is shot and needs to be replaced but First...
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