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Had the Warranty for almost four years, this year I needed to put in a order for my toilet flapper, easy fix right? Are you kidding me? First of all the company they sent was rated "F" by the BBB the technician comes out replaces the part an hour after he leaves the...
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1.0
#1089917
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Im having the same problem trying to cancel my home warranty. We sold our house and First American Home Warranty says we had to do it on line. Used web address they gave me and guess what you cant cancel. I believe they do this to get as many months out of you as they...
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1.0
#1088112
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First American Home Warranty is a scam and a waste of money. I have paid on time every month, but when I attempt to initiate a service call I get no help from them. They tell me to contact the Contractor -who never calls back. This company is Terrible !! There customer...
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I liked
  • Will never use
I didn't like
  • Indifference to problem
#1082752
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First American Home Warranty - No hot water 8 weeks. NO RESOLUTION. Senior Citizen SCAM!

First American Home Warranty
#1073978
1.5
I have contacted 13 people at FAHW. I am asking for them to complete replacing my WH with provider that I paid $75 and reimburse my $200 to HW tank removal or reimburse my actual costs to get this done. I am 70+ yrs. I have Cancer. I have spent over 30 hrs on this. Please help me.
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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First American Home Warranty - Poor service

First American Home Warranty
#1040376
1.6
Phoned in problem with a/c. Waited on service company to call me. 36 hours in, assigned contractor informed me, AFTER I CALLED THEM, that they don't service my area. Phoned FAHW, to be informed that they would let me know who they have reassigned the case to, within 48 HOURS. Incredibly poor service.
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First American Home Warranty Water Heater Warranty Review

First American Home Warranty
#1032567
1.1
After 5 days of calling about a water heater exploding, their tech came out and verified what we knew...need a replacement. The company then proceeded to tell us it will take 5 more days at a cost of $1000 dollars or two days @$2000! Screw that! Bunch of thieves. That's no savings whatsoever and it is way more than a local big box store charges RETAIL. STAY AWAY FROM THESE IDIOTS.
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My buyer moves in to his home and discovered the refrigerator was not cooling. Called FAHW and was told appliance repair was 2 weeks out. Called back to say that was unacceptable and appliance repair will be sent out tomorrow which is 10 days after closing. Hot water...
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Product
#1082669
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I've had several issues with First AM. I never had to really use them until this year and lets say NOT impressed. We awoke a Sat am about 6:10am in Phx, AZ to a busted water heater and a flooded and steamy laundry room. So I get online to submit a claim, I call at 8am...
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1.9
I liked
  • Will never use again
I didn't like
  • How long it takes to get a small appliance replaced
  • Talking to customer service
  • No one returned my calls
#1082642
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Our Fisher & Paykel washing machine kept going out of balance so we called FAHW on July 7, 2017. They sent a service technician on July 10, 2017 ( so far - so good ). The repairman could not fix the problem and bad-mouthed Fisher & Paykel. Evidently the contractor...
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I didn't like
  • Poor customer service and lack of follow through
#1081903
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June 20/17, Tuesday out air conditioner went out in phoenix az. Hottest day of the year at 119. called immediately and sent to affirmative air repair. they said couldn't get a tech to the house until Friday 6/23. he arrives, finds the unit need compressor and other...
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1.9
Product
I didn't like
  • Part order system of part
#1081847
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My Air Condition broke 4 days ago. I live in Indianapolis, Indiana and keep being told they can not find a contractor in my area. Its gonna be 90 degree's today! Their solution is to pay it myself and they will reimburse me. Umm..... no, you find someone out of your...
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#1081534
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I have put up with First American Home Warranty for 10+ years. I have used them for various trouble calls over the years - Garbage disposal replacement, refrigerator compressor failure, refrigerator leaking water lines, multiple A/C and heater issues (both winter and...
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1.6
I didn't like
  • Customer care
  • Lack of concern and incompetence
  • Lack of communication
#1080955
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After 10 days of getting the run around just to be told contract relations is refusing to authorize the service on my home after delivering the part to the AC company. I sent this email to contract relations and the CEO. Hi, I am contacting you regarding the above...
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Anonymous
Anonymous

These people are crazy but wants your money so please don't do it. They have been working on my Swamp Cooler for almost three months and still haven't gotten it right I'm so d...

1.0
#1078825
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