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Leaks are covered per their policy, but not all leaks are covered. Paid $75 for a contractor to come out and tell me they don't cover when a sink mounted under the marble leaks between the actual stainless steel sink and the marble countertop. Even though the faucet...
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1.7
I didn't like
  • No mechanism to engage with higher level management
#1257287
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I put in a service request for my a.c. on March 8 2018 , Tech came out on March 9 , 2018. Tech stated compressor was bad. First American contact me and stated their was $600 additional on charge. I paid the $600 , unit went out less than 24 hrs .Contact First American...
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I liked
  • Website service request
I didn't like
  • There service
  • Lack of concern for their paying customers
  • Customer service and warranty
#1256334
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First American Home Warranty - Beware of this company.

Air conditions stoped working on a sunday. Called it in. They said a tech would be there monday 8-12. Call at 8 Monday, said it changed to friday no time. I cant have no ac for five days. Canx services. They give you the feeling they care less about you on the phone and now i know they do. Good bye to you. I would rather pay full price for the repair there deak with these guys.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1255702
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Called in a plumbing problem - a covered system on my contract. They sent out Phoenix Plumbing. The Phoenix plumber looked around for 5 mins - look at both bathrooms, flushed both toilets, ran both bath rooms sinks and then announced that since there was no ground...
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1.2
#1250516
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A total incompetent business! Been on the phone several times! They tell me that Total Air Care will come out and told me I had to call them. One minute Total Air care will be here on Sunday between 2-6 and then they call and tell me 18 hours later that they do not...
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Anonymous
Dam strate

Let me guess, you weren’t rude at all, we’re you? Companies are available for after hours and weekend rates, which is not covered by the home warranty. If you want that type o...

Anonymous
Darian Pace

Ditto, just incompetent!

1.0
#1248797
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Hello, My name is Daniel Alexander and I live at 11470 Duley Station Rd, Upper Marlboro, Maryland 20772. My contract number is 10361903806. On Wednesday we discovered that both of our air conditioning systems we not cooling. I called your customer support to set up a...
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Anonymous
Anonymouse

The problem with not being able to find a “high quality vendor” is about the money that the warranty company is not willing to spend. They only have one or two service contrac...

Anonymous
Darian Pace

I'm dealing with a Similar issue with them.

1.0
#1248214
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Contacted First American because ac was spilling water into house. This is an older home I bought and I know sometimes the lines get backed up. They sent Viking AC specialist. He blew out the condensate line but failed to notice that water was coming out where pvc...
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1.0
#1247410
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I found that First American Home Warranty seems to pass on all there expense for installation of the more expensive items to you. Such as an Air Handler, they purchase the equipment but almost or all of the installation is called a modification which you are charged by...
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1.6
I liked
  • 24 hour customer service
I didn't like
  • Hidden ways they do not pay for installation
#1243467
Reply to reviews
I am very sorry and I usually do not like to send negative reviews, but I do not recommend this company at all! It has been the worst experience for us. The plumber sent by First American stained the toilet bowl and we do not even get a response from the plumber or...
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Anonymous
55zzAA

I am pursuing action against FAHW. I read your comment & need your help. Please email me back with your first name & pH #, please. This is URGENT. Thank you.

1.0
#1241206
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First American Home Warranty - I feel everyone here that gave this Russian Bot company a 1 start, if -0 was available thats what I would give
First American Home Warranty - I feel everyone here that gave this Russian Bot company a 1 start, if -0 was available thats what I would give
When I purchased my home, I was given warranty for the house by the seller. I have had many issues but had the contractor take care of all the problems so I never really used them for anything. I had issues with my washing machine and ice maker, so I decided to try...
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Anonymous
Anonymous

Mission accomplished. The mission of the home warranty company, the realtors, and the seller was to help you make the decision to buy the house that “had a lot of problems”. O...

Anonymous
Gennady

In my country, trouble have you.

#1237140
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