Washer went out. Started new claim.
Contractor did not call for a week, came out on the 9th day, took my check, said they need to get a part. Called WED (cashed check that day) to say be there TH to fix between 1-4pm. Never showed. Called FRI, said were no longer a Partner of AHW as of TH, so not coming out.
They hung up on me. Got a second Contractor assigned, took a week to hear from them, came out on the 9th day and have not heard from them since - left. They assigned a 3rd Contractor yesterday early am...No call as of yet. A total of 20+ calls and on hold a total f 6-7 hours, 3 trips to the Laundry Mat @ $20 each, and 2+ hrs at a time.
Everyone Apologetic, but nothing resolved to date. I have a Plumbing issue that arose over the weekend but am afraid to even call.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of first american home warranty claim and associated monetary loss in the amount of $1000. First American Home Warranty needs to issue a partial refund according to poster's claims.