After 5 weeks they have still not fixed our A/C and this the hottest part of the year in Florida! It's criminal.
To top it all off the technician they sent (It took 5 days for him to get here) told us the entire system is shot and needs to be replaced but First American Home Warranty is saying they will only pay to replace the condensing coil. We finally filed a complaint with the BBB today, but looking at the BBB website I see that there are already 2,992 complaints filed against this company!
As far as we are concerned they are a complete rip-off... service is non-existent and they are difficult to get ahold of.
Product or Service Mentioned: First American Home Warranty Air Conditioner Warranty.
Reason of review: Poor customer service.
Monetary Loss: $7000.
Preferred solution: Deliver product or service ordered.