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I bought the home warranty from FA, during the warranty, the central air condition doesn't work correctly, the fan keeps running but blowing neither cool or warm air. There has been FIVE times the technician came over to try to fix it, however none of they found the...
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First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
Have been trying to get a microwave replaced for nearly 2 weeks. They agreed to replace it I was only give one choice so actually no choice they ordered microwave it was delivered and is sitting in my garage and now they claim there is no one that can come and remove...
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1.0
I liked
  • First repairman they sent out
#1186763
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First American Home Warranty - Dishonesty

when I first signed up I ask if window ac units was covered I was told yes, but found out months later that only central ac was covered. I sent a letter canceling and request stop taking payments, Hope that don't be another matter.
1.0
Details
Staff
#1185809
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Have been with 1st AHW for a couple of years now this is the second time I encountered a terrible experience where as I had to be refunded due to a plumber who had no clue of plumbing and another plumber had to come in his place. On January 11th I filed a claimed for...
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1.0
I liked
  • Will never use
  • How quickly they scheduled someone
I didn't like
  • Long claim periods
#1183553
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First American Home Warranty - The. Worst. Ever.

Can't get anyone to help. It's just a hot water heater. Been waiting on them for days. We can't shower for work. Can't do dishes. Pay our premium on time, but when you need them...shit out of luck.
#1181730
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1. Washer went out .. Over an hour on hold .. They use Sears Service .. Sears called 3 days later and said they would not be able to be out for over a week and they would probably have to order parts which will take another 7-10 days .. They also demand 75 dollars...
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1.1
I liked
  • Idea
I didn't like
  • Delivery
#1180932
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The reps are so rude and condescending. They don't listen and are difficult to understand. Two out of the four contractors I have been sent were great. The other two, not so much. When I called to switch my contractor because the first was rude and didn't even fix the...
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2.5
I liked
  • How quickly they scheduled someone
I didn't like
  • Rude customer service reps
#1176243
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Had fahw send out a tech because a/c not cooling. He called fahw and said unit should be replaced but was told no, added Freon and it cooled for 3months, called and sent someone from Quantum Tech, came out said air handler had to be replaced. Called Quantum and was...
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If you care about your home, STAY AWAY FROM FIRST AMERICAN HOME WARRANTY. Facts based on my last dealing with them: • First American Home Warranty hires unlicensed and incompetent contractors. • They will take weeks to respond and months resolve cases. • Their premium...
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1.0
I didn't like
  • One of the worst companies
#1172044
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Not certain of the process used by First American Home Warranty in marketing for respective contractors, but they seem to dispatch some of the worse boy in customer service, knowledge and reputation. I contacted First American Home Warranty using an online service...
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Anonymous
Linda Mcghee

One of the worse customer service reps. Tried to explain to the rep my situation would not let me speak kept talking over me.

2.1
I liked
  • Website service request
I didn't like
  • Unable to choose reputable contractor
#1170273
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