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I purchased a warranty program from First American 3 years ago. 1 1/2 years ago I needed to open a claim as my dishwasher was not draining correctly. It is still not draining correctly and I have had to be the one to follow up on the claim, as they do NO followup and...
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Anonymous
Debbie

Now First American has dispatched ANOTHER company to look at the dishwasher!! That will be 3 companies and 7 repair calls. This claim will never end!

1.0
I didn't like
  • Customer service
#1114249
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I bought my first home and the AC unit went out during the last 3 months of our warranty date they sent a total of 4 contractors out tix a leak of Freon in the unit. 2 Contractors advised me they had recommended the unit be replaced. FAW denied request to replaced the...
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1.0
#1114125
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We sold the home in July, 2017. Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
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I placed a claim for my glass top stove and my ice dispenser on my refrigerator in July of this year, 2017. The contractor, Appliance Rescue Service of Lawton OK, came and collected the service fee of $65.00 with a promise to return and pull the parts, (as he didn't...
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1.5
I didn't like
  • Repairs not completed
  • Getting disconnected
  • That fahw services are below standard
#1109493
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When I called, I looked up the repair company that they sent. It was 100 miles from my house. It had bad reviews on 3 different websites. I asked them to send a different company because it was ridiculous to send a company 100 miles to fix a fridge and because I could...
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1.0
I liked
  • Promises the salesman made
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • Purchasing dept that does not consider the customer
  • Deceptive business practices
  • Use contractors with f rating on the better business bureau
#1106951
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Monday, Sep 25, 2017 @ 10:33AM Who can I call to get help? I Voiced my concern with this company in an email to the man who sold me this contract because there were no positive reviews from 3 different sources. I asked for a different company. I never received a reply....
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1.0
I liked
  • Cost seemed reasonable
  • Website
I didn't like
  • Lack of response
  • Lack of concern for their paying customers
  • Lack of concern and incompetence
#1106321
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After 5 weeks they have still not fixed our A/C and this the hottest part of the year in Florida! It's criminal. To top it all off the technician they sent (It took 5 days for him to get here) told us the entire system is shot and needs to be replaced but First...
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Twice my A/C went out. First time, their contractor said we needed a new unit and since all parts weren't covered, it would be $1,200 out of pocket. Called a company on my own and they fixed the unit for $200. They said I absolutely did not need a new unit. My other...
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#1105836
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Horrible compny, we've had a problem with a dishwasher, they claimed it was covered, sent someone out, only looked at it said we needed a timer, after we ran it our house almost burnt down, we came in and the new counter tops we had just had installed was so hot I was...
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#1104111
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I had First American home Warranty for a year and had used it once but then right as the year mark came up I had 3 things break. My shower, refrigerator, and air conditioning. Shower was fixed with no issues. I placed a claim to have my refrigerator fixed and they...
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1.1
I didn't like
  • Did not honor warranty
  • Deceptive practices
#1103291
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