First American Home Warranty
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not deal with this company my a worker came to my home took my dryer apart 2 weeks ago still haven't return called them said the will be here waited no show no call no nothing waste of time
Preferred solution: Let the company propose a solution
Called for service on dishwasher on 4/7/21 as of 4/15/21, No service!
User's recommendation: I would not recommend AM Home Warranty to future customers.mers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI recently cancell a service and the $ 75 has NOt been refunded
Preferred solution: Please DO NOT renew Thwe contract. Do Not Charge the credit card, also refunf 75 d , this service was cancelled
User's recommendation: I do not want to RENEW the colntract. This is more difficult than dealing directly with repair compsnies
They never intended to give me any money for the stove that they couldn’t fix. They have been giving me the run around for two months
First American are scammers. They agreed to give me the cash for my range over a month ago as the part to fix the range was $1,500.
We agreed on a payout to me over a month ago i the amount of $605 and after calling them for the check, over a month later they tell me they can only give me $524 as the amount they promised was a mistake. I asked to speak to a supervisor and was put on hold for over fifteen minutes so I hung up. The try to wear you down. During this process I had called them approximately eight or nine times.
After calling back several more times they now tell me the $526 amount has (for the second time) now been denied. After being on hold for a long time I was so irate I knew yet again they were lying. I was very upset. Juan was the rep I spoke with.
He hung up on me because I was so upset. What a bunch of scammers
User's recommendation: Stay away from First American Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuyer Beware!!!! Don't do it!
- Did not honor their contract aggreement
Preferred solution: for the damper replacement to be paid
User's recommendation: Avoid this company
Terrible Experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo resolution to service request.
- Cost seemed reasonable
- Having help with appliances
- Did not honor their contract aggreement
- Worse ever
- Placed on hold for hours
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- Companies they use are not high quality
- Automated system
- Careless attitude
Preferred solution: replace unit now
User's recommendation: avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
- Customer service
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don’t honor their contracts
- Rip off
Preferred solution: Send a repairman that knows his job and not charge me another fee or say maybe they will give me a refund
User's recommendation: Don’t sign up with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinued Delays in Honoring Warranty Service
Preferred solution: Let the company propose a solution
User's recommendation: Fine print used inappropriately to reduce cost vs service of the customer
Misrepresented Their Offer
I was told that if I renewed my contract with First American Home warranty I would get a $100 discount. Instead of paying $630 for a yearly renewal it would only cost me $530.
I received a confirmation stating that I had agreed to the cost of $630. I called back to customer service and was told not worry about it and that when my credit card would get charged it would only a charge for $530. The following month my credit card was charged $630. I had called back and was told that I would get a $100 credit back on my credit card in a few days.
I never did. I called back and told First American that I wanted to cancel the policy. They told me that I would have to emailed : Cancellationsupport@***n along with the cancellation contract #and that I would receive a confirmation from them shortly. I sent the email and a few days later I received a notice stating that the email delivery had failed.
I then cancelled the payment on my credit card.
It seems to me I keep getting the mislead and the run around by incompetent help. Very disappointed with is company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grand Prairie, TexasComplaints REF:#30951****
Preferred solution: Get the Microwave fixed *Reimburse the service fee & 50% of the cost of the appliances I should have been fixed was forced to buy, which should have been repaired
User's recommendation: Think Twice Before getting a Home Warranty. They are good at finding reasons to get out of a repair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service and repair practices
Preferred solution: Full refund
User's recommendation: Find a better company to do business with. Someone who actually does what they are contracted to do
Failure to provide the proper service
- Previous service good
- Unable to receive adequate resolution to issue at hand
Preferred solution: Let the company propose a solution
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