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I have contacted First American since 12/2/18 no less than 20 times. I keep getting forward to claims resolution. I was sent a list of covered items with my contract # on it. This I was told was my contract. I have received 2 very early renewal forms with the same...
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1.2
I didn't like
  • Whole process
  • Talking to customer service
  • Part order system of part
#1162783
Reply to reviews
When I called, I looked up the repair company that they sent. It was 100 miles from my house. It had bad reviews on 3 different websites. I asked them to send a different company because it was ridiculous to send a company 100 miles to fix a fridge and because I could...
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1.0
I liked
  • Promises the salesman made
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • Purchasing dept that does not consider the customer
  • Claim acceptance
  • No being able to talk to a manager
#1106951
Reply to reviews
Monday, Sep 25, 2017 @ 10:33AM Who can I call to get help? I Voiced my concern with this company in an email to the man who sold me this contract because there were no positive reviews from 3 different sources. I asked for a different company. I never received a reply....
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1.0
I liked
  • Cost seemed reasonable
  • Website
I didn't like
  • Lack of response
  • Lack of concern for their paying customers
  • Unprofessionalism
#1106321
Reply to reviews
June 20/17, Tuesday out air conditioner went out in phoenix az. Hottest day of the year at 119. called immediately and sent to affirmative air repair. they said couldn't get a tech to the house until Friday 6/23. he arrives, finds the unit need compressor and other...
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1.9
Product
I didn't like
  • Part order system of part
#1081847
Reply to reviews
I contacted FA due to my tankless water heater leaking. They sent out a contractor who advised that they would need to replace the entire unit and I would hear back from the warranty company very soon. Two days later I hear back from FA advising that the contractor...
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#459060
Reply to reviews
We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty. On May 12 we called because we had no air conditioning. The technician told us the unit was not repairable and told the warranty company we would need a new unit. When we called to get the unit...
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#332354
Reply to reviews
We bought a house in January 2012 and bought the First American Warranty. On May 12th we called to have a service technician fix the air conditioning..it was not working. The technician said the unit was not repairable. We would need a new unit. We received a check...
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#332217
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Had a plumbing problem. The sump pump in my basement failed. First American declined to repair it. They say I have an extractor pump which is another name for sump pump. Since their contract specifies sump pump they refused to honor the claim. They believe that...
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Anonymous
Not Happy

First American is a joke. Stay as far as possible from this Home Warranty Program. They are difficult to work with and will go to any lengths to avoid paying for replacement...

Anonymous
Chris

I believe you may be mistaken. I have a feeling they called your sump pump an ejector which is very different from a sump pump. Where a sump pump pumps water an ejector has ...

#209599
Reply to reviews

Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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