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First American Home Warranty - Does Not Pay Claims
First American Home Warranty - Does Not Pay Claims
We puchased a home in OKC one year ago today. The purchase included paying for a one year warranty on the home. Sunday our hot water tank failed, two days before the one warranty was up. First American Home Warranty was the insurance carrier. They refused to any thing...
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Anonymous
Stuk Miess

Home Warranties are just a scam used by realtors to help close the deal on a house sale. They don’t actually benefit the new home owner. The plan served its intended purpose—y...

1.0
I didn't like
  • Cheated me out 395
#1262026
Reply to reviews
I am very sorry and I usually do not like to send negative reviews, but I do not recommend this company at all! It has been the worst experience for us. The plumber sent by First American stained the toilet bowl and we do not even get a response from the plumber or...
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Anonymous
55zzAA

I am pursuing action against FAHW. I read your comment & need your help. Please email me back with your first name & pH #, please. This is URGENT. Thank you.

1.0
#1241206
Reply to reviews
I have contacted First American since 12/2/18 no less than 20 times. I keep getting forward to claims resolution. I was sent a list of covered items with my contract # on it. This I was told was my contract. I have received 2 very early renewal forms with the same...
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1.2
I didn't like
  • Whole process
  • Talking to customer service
  • Part order system of part
#1162783
Reply to reviews
When I called, I looked up the repair company that they sent. It was 100 miles from my house. It had bad reviews on 3 different websites. I asked them to send a different company because it was ridiculous to send a company 100 miles to fix a fridge and because I could...
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1.0
I liked
  • Promises the salesman made
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • Use contractors with f rating on the better business bureau
  • Being held hostage by an insensitive thoughtless company
  • Rudest agents
#1106951
Reply to reviews
Monday, Sep 25, 2017 @ 10:33AM Who can I call to get help? I Voiced my concern with this company in an email to the man who sold me this contract because there were no positive reviews from 3 different sources. I asked for a different company. I never received a reply....
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1.0
I liked
  • Website
  • Cost seemed reasonable
I didn't like
  • Lack of concern for their paying customers
  • In ability to decide whether to replace after 2 repair attempts
  • Lack of concern and incompetence
#1106321
Reply to reviews
June 20/17, Tuesday out air conditioner went out in phoenix az. Hottest day of the year at 119. called immediately and sent to affirmative air repair. they said couldn't get a tech to the house until Friday 6/23. he arrives, finds the unit need compressor and other...
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1.9
I didn't like
  • Part order system of part
#1081847
Reply to reviews
I contacted FA due to my tankless water heater leaking. They sent out a contractor who advised that they would need to replace the entire unit and I would hear back from the warranty company very soon. Two days later I hear back from FA advising that the contractor...
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#459060
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We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty. On May 12 we called because we had no air conditioning. The technician told us the unit was not repairable and told the warranty company we would need a new unit. When we called to get the unit...
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#332354
Reply to reviews
We bought a house in January 2012 and bought the First American Warranty. On May 12th we called to have a service technician fix the air conditioning..it was not working. The technician said the unit was not repairable. We would need a new unit. We received a check...
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#332217
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Had a plumbing problem. The sump pump in my basement failed. First American declined to repair it. They say I have an extractor pump which is another name for sump pump. Since their contract specifies sump pump they refused to honor the claim. They believe that...
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Anonymous
Not Happy

First American is a joke. Stay as far as possible from this Home Warranty Program. They are difficult to work with and will go to any lengths to avoid paying for replacement...

Anonymous
Chris

I believe you may be mistaken. I have a feeling they called your sump pump an ejector which is very different from a sump pump. Where a sump pump pumps water an ejector has ...

#209599
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