State: California City: Santa Rosa Clear all filters (13 of 570 reviews match)
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A total incompetent business! Been on the phone several times! They tell me that Total Air Care will come out and told me I had to call them. One minute Total Air care will be here on Sunday between 2-6 and then they call and tell me 18 hours later that they do not...
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OnerousLlama
OnerousLlama

Yup

OnerousLlama
OnerousLlama

Similar to my case.

1.0
#1248797
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Contacted First American because ac was spilling water into house. This is an older home I bought and I know sometimes the lines get backed up. They sent Viking AC specialist. He blew out the condensate line but failed to notice that water was coming out where pvc...
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1.0
#1247410
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I found that First American Home Warranty seems to pass on all there expense for installation of the more expensive items to you. Such as an Air Handler, they purchase the equipment but almost or all of the installation is called a modification which you are charged by...
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1.6
I liked
  • 24 hour customer service
I didn't like
  • Hidden ways they do not pay for installation
#1243467
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I just got this warranty 3 months ago when I bought my house. When winter really got underway, my central heat quit working. I filed a claim online, the service provider was great and came right away. He recommended to First American that the heater be replaced because...
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1.0
I didn't like
  • 3 weeks with no heat in the winter
#1215201
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I bought the home warranty from FA, during the warranty, the central air condition doesn't work correctly, the fan keeps running but blowing neither cool or warm air. There has been FIVE times the technician came over to try to fix it, however none of they found the...
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First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
Have been trying to get a microwave replaced for nearly 2 weeks. They agreed to replace it I was only give one choice so actually no choice they ordered microwave it was delivered and is sitting in my garage and now they claim there is no one that can come and remove...
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1.0
I liked
  • First repairman they sent out
#1186763
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I originally made this claim back in November 16, 2016 because my drying stopped working. It is Jan 10th, 2018 and still no repair. First American blames the contractor, but I am getting the run around with BOTH First American and the Contractor. Today I have been on...
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I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • Extended holding when i have called
  • Unable to receive adequate resolution to issue at hand
  • Long claim periods
#1166396
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My washing machine is leaking. Icalled to get a service professional out nearly 2 weeks ago. Someone came 3 days later and said he would order a part that would take approximately one week and he would return. I never heard from him again. The week came and went. I...
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1.3
I liked
  • When something gets fixed
#1115026
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I have been dealing with FAHW for the past 2 months over a broken refrigerator. After sending out 2 contractors that repair appliances as side jobs, their final offer is to replace with an inferior product that costs about a third of my current refrigerator, or a...
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We sold the home in July, 2017. Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
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