State: California City: Santa Rosa Clear all filters (19 of 596 reviews match)
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I have had a home warranty with this company for 2 yrs now. Last year the only problem I had was that my dishwasher did not work. They sent out a person who barely spoke English to tell me that I did not know how to load the dishwasher, although it clearly would not...
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Anonymous
Anonymous

Hop on over to visit the complaints on American Home Shield. There you will find who is number 1

1.0
I didn't like
  • Lack of competence
#1390766
Reply to reviews
All what they do is send contractor to your house to find any reason possible to tell you your service is not coverd with what ever reason that they can do I will write my details experience next three different time they did the same thing there costumer service is...
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Anonymous
Gray matter

The contractors are holding the costs down for the warranty company by looking for non-coverage conditions. If the contractor changes the wording of the report to a covered co...

1.0
#1375011
Reply to reviews
THEY DIDNT WANT TO PAY FOR A CLAIM THAT IS CLEARLY STATED AS COVERED SO THEY HAD THEIR PEOPLE CALL IT SOMETHING ELSE THAT IS NOT COVERED!!! THEY EVEN ADMITTED THIS!!! My fuse box shorted out. This is clearly covered by contract under electrical. (fuses, fuse panel,...
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HistoricalGull457
HistoricalGull457

Type your m THEY DIDNT WANT TO PAY FOR A CLAIM THAT IS CLEARLY STATED AS COVERED SO THEY HAD THEIR PEOPLE CALL IT SOMETHING ELSE THAT IS NOT COVERED!!! My fuse box shorted out...

#1343049
Reply to reviews
I filed a total of 2 claims on FAHW for malfunctioning appliance in my home. First was the Washer and the other one for the Tankless water heater. On both occasion, FAHW send a technician to look at the problem and close the ticket without solving the problem. 1st with...
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Anonymous
Cable guy

You are right about one thing. They don’t pay. Ever. The contractors closed your tickets because they got the service call fee, which is all they get paid whether they work on...

1.6
I didn't like
  • Complete lack of customer service
  • Not honoring warranty
#1310976
Reply to reviews
Save your money. You are better off with no warranty. I have been without A/C for 6 weeks due to their incompetent contractors and terrible customer service. If your issue is covered, like mine, they will drag it out in hopes that you will give up and have repaired on...
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1.0
I liked
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • I want my warranty money back
  • Service and concern for their customers
  • Entire process
#1274648
Reply to reviews
First American Home Warranty - Making child abuse, tossing issues not trying to solve
I claimed for water heater leaking and made an appointment. Technician from StreetPlubming made a visit when the water was locked(of course we locked it since it's leaking!) and he reported as "Not leaking". but when we turn on the water it starts leaking. so we...
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Anonymous
Anonymous

Making you "CHILD ABUSE!!!". Sure whatever you say. Take a cold shower, go to a motel, call a plumber most importantly get a life before you "CHILD ABUSE!!!" more. Skank

1.0
#1273546
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A total incompetent business! Been on the phone several times! They tell me that Total Air Care will come out and told me I had to call them. One minute Total Air care will be here on Sunday between 2-6 and then they call and tell me 18 hours later that they do not...
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Anonymous
Dam strate

Let me guess, you weren’t rude at all, we’re you? Companies are available for after hours and weekend rates, which is not covered by the home warranty. If you want that type o...

Anonymous
Darian Pace

Ditto, just incompetent!

1.0
#1248797
Reply to reviews
Contacted First American because ac was spilling water into house. This is an older home I bought and I know sometimes the lines get backed up. They sent Viking AC specialist. He blew out the condensate line but failed to notice that water was coming out where pvc...
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1.0
#1247410
Reply to reviews
I found that First American Home Warranty seems to pass on all there expense for installation of the more expensive items to you. Such as an Air Handler, they purchase the equipment but almost or all of the installation is called a modification which you are charged by...
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1.6
I liked
  • 24 hour customer service
I didn't like
  • Hidden ways they do not pay for installation
#1243467
Reply to reviews
I just got this warranty 3 months ago when I bought my house. When winter really got underway, my central heat quit working. I filed a claim online, the service provider was great and came right away. He recommended to First American that the heater be replaced because...
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1.0
I didn't like
  • 3 weeks with no heat in the winter
#1215201
Reply to reviews