State: California City: Santa Rosa Clear all filters (16 of 587 reviews match)
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I filed a total of 2 claims on FAHW for malfunctioning appliance in my home. First was the Washer and the other one for the Tankless water heater. On both occasion, FAHW send a technician to look at the problem and close the ticket without solving the problem. 1st with...
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Anonymous
Cable guy

You are right about one thing. They don’t pay. Ever. The contractors closed your tickets because they got the service call fee, which is all they get paid whether they work on...

1.6
I didn't like
  • Not honoring warranty
  • Complete lack of customer service
#1310976
Reply to reviews
Save your money. You are better off with no warranty. I have been without A/C for 6 weeks due to their incompetent contractors and terrible customer service. If your issue is covered, like mine, they will drag it out in hopes that you will give up and have repaired on...
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1.0
I liked
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • I want my warranty money back
  • Entire process
  • Service and concern for their customers
#1274648
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First American Home Warranty - Making child abuse, tossing issues not trying to solve
I claimed for water heater leaking and made an appointment. Technician from StreetPlubming made a visit when the water was locked(of course we locked it since it's leaking!) and he reported as "Not leaking". but when we turn on the water it starts leaking. so we...
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Anonymous
Anonymous

Making you "CHILD ABUSE!!!". Sure whatever you say. Take a cold shower, go to a motel, call a plumber most importantly get a life before you "CHILD ABUSE!!!" more. Skank

1.0
#1273546
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A total incompetent business! Been on the phone several times! They tell me that Total Air Care will come out and told me I had to call them. One minute Total Air care will be here on Sunday between 2-6 and then they call and tell me 18 hours later that they do not...
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Anonymous
Dam strate

Let me guess, you weren’t rude at all, we’re you? Companies are available for after hours and weekend rates, which is not covered by the home warranty. If you want that type o...

Anonymous
Darian Pace

Ditto, just incompetent!

1.0
#1248797
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Contacted First American because ac was spilling water into house. This is an older home I bought and I know sometimes the lines get backed up. They sent Viking AC specialist. He blew out the condensate line but failed to notice that water was coming out where pvc...
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1.0
#1247410
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I found that First American Home Warranty seems to pass on all there expense for installation of the more expensive items to you. Such as an Air Handler, they purchase the equipment but almost or all of the installation is called a modification which you are charged by...
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1.6
I liked
  • 24 hour customer service
I didn't like
  • Hidden ways they do not pay for installation
#1243467
Reply to reviews
I just got this warranty 3 months ago when I bought my house. When winter really got underway, my central heat quit working. I filed a claim online, the service provider was great and came right away. He recommended to First American that the heater be replaced because...
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1.0
I didn't like
  • 3 weeks with no heat in the winter
#1215201
Reply to reviews
I bought the home warranty from FA, during the warranty, the central air condition doesn't work correctly, the fan keeps running but blowing neither cool or warm air. There has been FIVE times the technician came over to try to fix it, however none of they found the...
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First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
Have been trying to get a microwave replaced for nearly 2 weeks. They agreed to replace it I was only give one choice so actually no choice they ordered microwave it was delivered and is sitting in my garage and now they claim there is no one that can come and remove...
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1.0
I liked
  • First repairman they sent out
#1186763
Reply to reviews

Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 P.O. Box 7248 Santa Rosa, CA 95407
Van Nuys, CA 91410-0180
USA
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

All First American Home Warranty Products
I originally made this claim back in November 16, 2016 because my drying stopped working. It is Jan 10th, 2018 and still no repair. First American blames the contractor, but I am getting the run around with BOTH First American and the Contractor. Today I have been on...
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I liked
  • Customer service years ago
  • Fast claim resolution
I didn't like
  • Unable to get a supervisor on the line
  • No follow up
  • Unable to receive adequate resolution to issue at hand
#1166396
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