I have been paying every month for 10 years. My air conditioner went down in extremely hot weather and I promptly called to submit claim.
Was told someone would get right back to me. I was assigned a company to do the job but they never called. After 3 days with no air conditioning in 111 degree heat, and a visit to the emergency room for dehydration, I was told they could not find a contractor in my area to do the job and given permission to get my own contractor. The contractor I found showed up the next day and fixed the problem.
Never trust this company. They make claims of customer satisfaction and prompt service which is NOT true!
Review about: First American Home Warranty Claim.
Reason of review: Order processing issue.