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Not certain of the process used by First American Home Warranty in marketing for respective contractors, but they seem to dispatch some of the worse boy in customer service, knowledge and reputation. I contacted First American Home Warranty using an online service...
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Anonymous
Linda Mcghee

One of the worse customer service reps. Tried to explain to the rep my situation would not let me speak kept talking over me.

2.1
I liked
  • Website service request
I didn't like
  • Unable to choose reputable contractor
#1170273
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I originally made this claim back in November 16, 2016 because my drying stopped working. It is Jan 10th, 2018 and still no repair. First American blames the contractor, but I am getting the run around with BOTH First American and the Contractor. Today I have been on...
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I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • Long claim periods
  • Unable to receive adequate resolution to issue at hand
  • No follow up
#1166396
Reply to reviews
DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
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August 24, placed claim for problem with washer. Tech came September 14, ordered part. Kept waiting for part, much miscommunication with First American, part hard to find, part delivered (NOT), part finally came (3 1/2 months later), tech installed it----said motor was...
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Anonymous
Jeanne B

After waiting for 137 days, with less than stellar communication, my claim was finally resolved

1.6
Product
I didn't like
  • Horrible communication and follow through
#1163436
Reply to reviews
I have contacted First American since 12/2/18 no less than 20 times. I keep getting forward to claims resolution. I was sent a list of covered items with my contract # on it. This I was told was my contract. I have received 2 very early renewal forms with the same...
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1.2
I didn't like
  • Whole process
  • Customer service and cancellation policy
  • Part order system of part
#1162783
Reply to reviews
My washer broke 23 days ago. I paid the contractor they sent. They happened to fire the tech they sent cause he didn’t know what he was doing. After 7 days sent another tech to install part “they guessed it needed”. Washer still didn’t work. Called First American for 2...
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#1162514
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Being a new homeowner is a euphoric feeling. It’s your baby; your pride and joy. You would do anything to make sure your baby remains healthy and beautiful. You shop around for “quality over quantity” and “five star” offers. Well I’m here to tell you that First...
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#1162431
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This is what is stated on the First American Home Warranty Home Page "We will cover your system or appliance regardless of age, provided it is in safe, working order before the start of your contract." When we called about our kitchen faucet, it was leaking. When the...
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I didn't like
  • How they do not live up to their promises and no returned calls
#1161435
Reply to reviews
They sent out a pool guy who immediately said our heater broke due to not normal use. BS, we Are in and out of this house for 6 months a year and have a very professional pool company take care of it. They have immaculate records of maintenance. We did tape the...
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1.0
I didn't like
  • Whole process
#1160701
Reply to reviews
title says it all - tv ad does not say it all - will be without a refrigerator for two weeks between screw up between warranty company and the contractor - worse part, neither gives a damn. Service has gone downhill in the past few years. My be time to look for a new...
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2.1
I liked
  • Company several years ago
I didn't like
  • Complete lack of customer service
#1158053
Reply to reviews