First American Home Warranty is a scam and a waste of money. I have paid on time every month, but when I attempt to initiate a service call I get no help from them.
They tell me to contact the Contractor -who never calls back. This company is Terrible !! There customer service dept. all have heavy accents and they are hard to understand.
They tell me they will call me back, but never do. If I agree to hold on the line, I am left waiting for over 15 minutes.
Please take my advice and use another company. I have renters in this home and I felt a home warranty would be a good idea, but I was wrong.
Review about: First American Home Warranty Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Full refund.
I liked: Will never use.
I didn't like: Indifference to problem.