Horrible compny, we've had a problem with a dishwasher, they claimed it was covered, sent someone out, only looked at it said we needed a timer, after we ran it our house almost burnt down, we came in and the new counter tops we had just had installed was so hot I was afraid our granite would crack also I had dishes melted, was told then after waiting a whole day again for a repair guy that he would have to order parts for a coil, this after 1 visit to say needed a timer, 1 day to repair timer, 1 day for another repair guy to come and say a coil and order it, now yesterday again we wait for 8 hours to have no show and no calls, today received a call saying they would be here today after 4. It is now 8:34 pm!!!
we want to cancel and we want a refund for the 75.00 paid for service call and also our pmts for coverage as this is a breach of contract!
Our time of 6 day of waiting 8 hours cause they tell you between 8 & 5 is now up to 48 hours of our time, at my husbands rate of pay 27.00 per hour they should have to pay for that also not to mention the time spent on phone to get this done....also they are putting parts on a dishwasher that should be replaced, crazy to put more into it then its worth! Never ever think they will replace anything, they wont no matter what and we feel they want us to do it on our own so they get the 75.00 plus the contract amounts pd...it's a scam!!!
Review about: First American Home Warranty Dishwasher Warranty.
Reason of review: Poor customer service.