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Called for service on our furnace. First American sent Premier Heating and Cooling from Fostoria, Oh.

Tech diagnosed the problem as a dirty diaphragm and said I would need to pay him another $75.00 if I wanted the furnace to work. That was ON TOP of the $75.00 deductible of the policy. In short, I was double charged. A furnace cleaning anywhere is $75.00 to at the most $100.00.

Had been on the phone with First American, with no satisfaction from their rep Ara, asked for a manager, was put on hold then the call disconnected.

This warranty came with the house when I bought but you can be sure I would never recommend First American to anyone. Ditto Premier Heating and cooling

Product or Service Mentioned: Furnance Repair.

Reason of review: Warranty issue.

Monetary Loss: $75.

Preferred solution: Full refund.

I didn't like: Double charged.

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