Not resolved

I contacted first american a week ago because I stepped onto a wet carpet in my bedroom.My hot water tank located behind a panel in my closet was rusted out at the bottom and leaking.

Related: First American Home Warranty - Always pay monthly premium not annual!!

I have had to shut my water off at the street because my hot water tank does not have a shut off valve. I have been without water in my home for 4 days. In order to function I have to buy water as well as fill up containers and bowls after turning the water back on at my home for a few minutes.

First American sent out one of the worst plumbing companies in the area who diagnosed the problem and went MIA.

A representative at First American told me my problem was not an emergency. A 2nd company was sent out and First Am would not pay their fee. The guy was in the middle of the job and told me he could not continue. I am working with a 3rd plumbing company and they told me it would take at least another 4-5 days before a new hot water heater could be installed because First Am has to purchase it.

In one week, I have spoken to at lease 8 different reps at First Am and only one was kind enough to try and help me.No one should have to go a week or longer without water.

Review about: Fahw Water Heater Replacement.

I didn't like: Way my service request was mishandled.

Review #734194 is a subjective opinion of a user.

1.5
Service Scheduling
Product or Service Quality
Price Affordability
Reliability
Customer service
Website
Warranty
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with First American Home Warranty?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1078636

Issue resolved

You May Also Like

First American Home Warranty - PLEASE DONT MAKE THE SAME MISTAKE I DID First American Home Warranty "this company offer a very bad customer service i call for an emergency service on my water heater after 8 hours they dont send any body last time i call..." Read more Granite Transformations - Review in Household Services category Granite Transformations "I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen. About 15 min..." Read more Review about 50 Floor Hardwood Flooring Installation from Durham, North Carolina 50 Floor "On December 4, 2014, we signed a purchase order with 50 Floor to remove existing hardwood floors and carpet in our home and to install new hardwood based on the..." Read more First American Home Warranty - Lackluster and uncaring response to broken AC. 100 degree weather in Texas! First American Home Warranty "August 8th still no AC and hot as the place the devil lives! About a month ago my AC went out. I contacted First American and they found a contractor to..." Read more Morgan Properties - BAND FFOM PROPERTY CONT.... Morgan Properties "Here are some more text and emails from April 28 a text and email about my property; Also on May 1-5! I have more that goes in between these days..." Read more Dennys Restaurant - Most racist and dissapoint​ing experience ever Dennys Restaurant "Waiter was racist. Refused to serve us because my fiance is African American. Once server ended up serving us he did not EVER give my fiance her food and then..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more NEVER BUY SKECHERS--shoes fall apart and company ignores Skechers "I have a pair of skechers sneakers with very little wear, as can be seen on the attached images. After just a few weeks of minor wear, the bottom portions..." Read more