Manufacturer: First American Home Warranty Category: Repair Clear all filters (35 of 35 reviews match)
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I have an AC that has not worked for over a month now.The company assigned,to my claim came out 4 times ( they were great!) and with the unit being 24 urs old determined it was not permanantly repairable. First American had a list of "non covered" items that i would...
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1.0
Product
First American Home Warranty Air Conditioner Repair
#1055225
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First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, what ever it is, will not be resolved, and you will be very...
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Anonymous
THe MAN

I will NEVER use These crooks again !!! they decline almost every major claim I've made . they also use these shady contractors who don't know what the heel they are doing ..T...

1.0
Product
First American Home Warranty Air Conditioner Repair
#1050426
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My air conditioning wasn't cooling my house.I called and they sent out an AC repair man. He was supposed to come between 1 pm and 5 pm. He showed up at 4:50 pm. He didn't have ANY tools, didn't know how to work the thermostat and ended up "adjusting the coil" and...
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1.0
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First American Home Warranty Air Conditioner Repair
#1050343
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First American Home Warranty Air Conditioner Repair Review

#1005558
1.1
Had furnace fail. Nearly a month went by and when techs showed up they had the wrong unit that First American ordered. After one month and no heat and taking a day off work, all I was offered was $100 reimbursement for space heaters. Supervisors don't call back. Will only replace parts instead of whole unit
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First American Home Warranty Air Conditioner Repair Review

#803247
1.4
Very bad service. They use contractors that are subrated and deny claims only after the customer is required to pay the service call charge which is $15 more this year than last. You will wait 3-5 days longer than necessary for service then wait for the parts and more delayed service time.
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I called 1st American and they gave me an A/c company to call ...Destiny A/C. I called them and got an appointment for the next day 12-4. At 4:30 I called Destiny and got a personal vmail box ... thought that strange so I called 1St Am back. They tell me, in broken...
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1.0
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First American Home Warranty Air Conditioner Repair
#1049832
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Hvac i maintain twice a yr as my unit is new.My contractor found a freon leak. I called First American. They sent out a vendor who after the 6hr scheduled window was late. Showed up with their kid and was out in ten minutes claiming to be fixed. I didn't use my air a...
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Kmarodell
Kmarodell

I would also like to add to go to Old Republic for your warranty needs. That's who I switched too :) First American is a joke

1.0
Product
First American Home Warranty Air Conditioner Repair
#1045192
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FIRST SERVICE CALL CONTRACTOR REFUSED TO FIX SAID NOT MAINTENANCED SO WE PAID $300 FOR OUTSIDE CONTRACTOR TO CLEAN THEN AFTER AGREEING UNIT BAD IT TOOK A MONTH TO ORDER THE PARTS TO REPLACE AC.THEN CONTRACTOR CHARGED $1300 FOR "NON COVERED" ITEMS TO IINSTALL "FREE" AC...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Lack of concern and incompetence
#1043064
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Called for service.Pride Heating came out to assess. They refused to assess due to items around the system. Items cleared and assessment completed. First American rejected the estimate. Was told that the contractor gave your office a hard time. New contractor...
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rollo2016
rollo2016

Call a local heating company and cancel the "warranty" service. You just learned a lesson in how to scam people by the warranty company.

Product
First American Home Warranty Air Conditioner Repair
#1028104
Reply to reviews
First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, what ever it is, will not be resolved, and you will be very...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Did not honor warranty
  • 48 hours for contact with a tech
  • Customer service
#1027230
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First American is refusing to fix a covered problem.Last summer, a problem arose with my A/C. First American dispatched a contractor to contact me. He did, within the 24 hour period he was supposed to. He said he would fix it by the next day. He no-called, no-showed...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Customer service
  • Lack of concern and incompetence
  • Warranty
#1011736
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I have never written a review before but the service from this company has been so horrendously bad and insensitive that I am compelled to warn anyone who is looking at this company to STAY AWAY!!Our heating/air system quit in August. the first company came out three...
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Anonymous
Anonymous

AHW....is nothing but a scam. Had their policy in effect for 8 months, before my AC quit. Opened a claim, when the service guy showed up and spent exactly 2 min. looking at th...

Anonymous
Anonymous

As a contractor. hvac. It is hvac contractors responsibility if is the breakers to units.. But folks also need realize they work is to death. 8 to 6 to 8 at night. Even wee...

1.1
Product
First American Home Warranty Air Conditioner Repair
I liked
  • Will never use again
I didn't like
  • No one returned my calls
  • Long hours of waiting on the phone
  • I have to call to see what is going on with a claim
#987055
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