Manufacturer: First American Home Warranty Category: Repair Clear all filters (34 of 34 reviews match)
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Filed claim on August 29, 2016.First contractor never showed up after we left work to wait for them on scheduled day. Finally September 19th second contractor showed up and stayed 10 minutes and left. Presented us with a bill for over $1000 for supposed required...
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Anonymous
Anonymous

FYI.99% of the time compressor are not broken.. When hot the relay in the compressor turns off, this a safety feature in all compressors. most ac tech dont know or they are in...

Product
First American Home Warranty Air Conditioner Repair
#949343
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Worste customer service ever.I asked to have a contractor changed bc last summer it took this same contractor a month and a half to fix my AC in the dead heat of Houston summer. My hardwoods started to whelp and mold in my walls from sitting for so long in 100+ degrees...
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1.1
Product
First American Home Warranty Air Conditioner Repair
#924562
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they sent a company to my house to fix my heat in Dec..well they came back Feb. Mar. May , June .July and again in Aug. it took 8 months to fix. it would work for 4 to 6 weeks and I would have to call again.. I have paid the service fee 6 times only to find they had a...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Use contractors with f rating on the better business bureau
  • Takes forever to get work done
#922823
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What a joke!First American does everything in their power NOT to replace appliances. We've had First American out three times (in 6 months) to fix our microwave. Each time the tech tries a new fix and it works for a few weeks and then it breaks again. 10 days ago our...
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Anonymous
John

No Thanks.

1.6
Product
First American Home Warranty Air Conditioner Repair
#918836
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I am a senior with a respiratory condition requiring oxygen 24/7.Our unit went out on 8/18 and a technician arrived at 4:00 pm on Mon. 8/22. He diagnosed the problem as a compressor shorted to ground or what is commonly referred to in the industry as a burn out. From...
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Product
First American Home Warranty Air Conditioner Repair
#908406
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I have tried to file a claim for a burnt out circulator pump on my HVAV heat pump. After going through several days of hoops in what appears to be a customer service portal and phone systems designed to "make you quit" , I was able to get a contractor out. He seems of,...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Lack of communication
#893714
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I just now got an "approval" to proceed with an independent HVAC company after FOUR days of being without AC in a heat advisory here in WV.I explained that I have Lupus (heat triggers issues) and cancer, that I am AARP. The worst of it is that there is a motor running...
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2.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • That this seems to be no accountability for horrible
  • No follow up
  • Careless attitude
#891436
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I reported my claim for HVAC system in March of 2016 and here it is July, this company purchasing department seem not to know what they are doing, they have purchased the wrong equipment twice, now the last company that they requested my HVAC from will not have the...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • We have been without air for over 6 months
  • We have been without heat for over two months
#890355
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I totally understand everyone's plight, I am experiencing this right now and every word you say is true.I only have one HVAC system unfortunately and the temps are over a 100 degrees with humidity here in Virginia Beach,VA. I have 3 young children, all of whom either...
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Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Lack of concern
  • Anything about them
#888225
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First American Home Warranty has not repaired our air conditioner we submitted on 5/22/16 and will not return our calls nor the claims resolution specialist that is assigned to our claim (Natalie Perez). This company just wants your contract money and not repair things.
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1.1
Product
First American Home Warranty Air Conditioner Repair
#861637
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