Manufacturer: First American Home Warranty Category: Repair Clear all filters (34 of 34 reviews match)
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Called First American when Air Conditioner did not cool. Repair person arrived with in 2 days. 2 men looked at unit in my condo and also on the roof ( as you know Condo's have units on the roof top. I am on the 3rd floor of a 4 story Condo. Within 15 minutes they...
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First American Home Warranty Air Conditioner Repair
#850484
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I was told that I had to give a 60 day notice.Yet First America Home Buyers Protection is taking $59.00 out of my account and I am charged for a service call of $60.00 at time of service. They have known that my A/C unit has been going out for over a year and Frist...
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First American Home Warranty Air Conditioner Repair
#779681
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They are horrible.Called 3/4 times that my heating is not working and that was even before the snowstorm. Every time they asked for 24 hours. But no one had courtesy of giving one minute to get back to me and explain the situation that they didn't find any contractor...
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1.4
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Lack of concern for their paying customers
  • Anything to do with this company
  • That this seems to be no accountability for horrible
#779236
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HORRIBLE COMPANY!!!!This company always has a 25-40 minute phone wait and uses contractors that try to find loopholes that prevent them from having to pay. Every time the only A/C company they use comes to my house they tell me that my coil needs to be cleaned before...
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First American Home Warranty Air Conditioner Repair
#764096
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We experienced an issue with our air conditioner this summer.I called First American and they dispatched a local home services company, but they passed the work on to another company because of the nature of the fix. The service call fee was then passed on to the...
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First American Home Warranty Air Conditioner Repair
#760665
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Took 5 months to get AC fixed - the only thing I go from this company was damaged floors, anxiety and headaches.Now they won't even take my calls after they agreed to repair the damage. It's been over a month with several calls and emails and I can't get a hold of...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Customer service
  • Should noy be doing business with the public
  • Lack of concern for their paying customers
#759720
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This is what happened and FAHBP did nothing but charge me an additional $60.00 and AC furnace still does not work. Their customer service manager would not even get on the phone with me. They put up a statement on their website that they will contact you no latter...
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Product
First American Home Warranty Air Conditioner Repair
I liked
  • Will never use
#735820
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1. I Learn house is 94 degrees, air conditioner not working (we're out of town.) 2. Proceed to phone 1st American (we're here 24/7!) for two days, holding at times for over an hour, never could get a live person 3) Day 3 I authorize a local co. to fix air and send...
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Anonymous
Anonymous

Funny, about 10 days after I posted this, I got a call from them. Gentleman said his name, asked for me nh name, and said he was from First American...and then the line went...

1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Any of it
  • Entire process
#732863
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Put in AC claim back in mid June 2015.Finally sent someone out end of July to replace furnace that was working fine. Still had same problem and continued to call from day after installation to current. Unit went out completely in mid September and can't even get them...
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1.0
Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Wont answer phone or return calls
  • Lack of concern for their customers
  • Company is a joke
#727271
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We have been paying First American for over 10 years for a home warranty with the "upgraded" package that covers Central Air Conditioning.We have been fighting trying to get our Air Conditioner working since May of this year, when after they sent out numerous...
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Product
First American Home Warranty Air Conditioner Repair
I didn't like
  • Poor service by them and their contractors
#715085
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