Product: First American Home Warranty Claim Clear all filters (0 of 98 reviews match)
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I have 3 houses that I paid First American Home Warranty to cover. I had one good experience and 3 extremely awful experiences. They get the $95 service fee up front and then assign a contractor that cannot do the work. One of the contractors came to a house, never...
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Anonymous
Anonymous

Yes a home warranty is throwing money away. The premium goes to the warranty company but never makes it to the contractors to pay for the work. All the contractor gets is the ...

1.0
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First American Home Warranty Claim
I didn't like
  • Support
  • Contractors that work for them
  • Customer service
#1444962
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First American is 95 percent better than American Home Shield- American Home Shield is A Disgrace - they should rename to Filipinos in Memphis TN, this who you get to speak to after waiting for hours, FIRST AMERICAN HAS QUICK CUSTOMER SERVICE AND EVERYTHING IS FASTER-...
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Anonymous
Anonymous

First American does the same thing as AHS. Not give honest contractors any business but instead dictate what they will pay which is a joke. Call their contractors (pick a diff...

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First American Home Warranty Claim
#1408647
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2 MONTH AGO REPORT UNIT NOT WORKING , REPORTED UNIT LEAKING , NOT SPINNING AND NOT DRAINING. CONTACTOR CAME WORKED ON UNIT 40 MINS. UNIT WORK FOR 3 LOADS , BUT STILL LEAKED AND STOP THE SAME DAY. DID A RECALL CONTRACTOR CAME OUT REPAIRED LEAKAGE , WASH 2 LOAD UNIT STOP...
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First American Home Warranty Claim
#1379033
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2 MONTH AGO REPORT UNIT NOT WORKING , REPORTED UNIT LEAKING , NOT SPINNING AND NOT DRAINING. CONTACTOR CAME WORKED ON UNIT 40 MINS. UNIT WORK FOR 3 LOADS , BUT STILL LEAKED AND STOP THE SAME DAY. DID A RECALL CONTRACTOR CAME OUT REPAIRED LEAKAGE , WASH 2 LOAD UNIT STOP...
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First American Home Warranty Claim
#1379031
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Absolutely terrible customer service. Never respond to you when they say they will. Use terrible contractors that can’t fix th issue. I had our main water line break 3 times in 6 months and their plumber used dishwasher hose to “fix” the problem. Finally paid myself to...
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Anonymous
Anonymous

Their contractors aren’t very motivated to do major renovations for the flat rate they are allowed to charge—it’s surprisingly low, regardless of the work that is done. And of...

1.1
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First American Home Warranty Claim
#1329711
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Seriously...these folks give you a the run around...did not pay for anything. First they denied the claim...when I called and complained, I was transfereed to someone that said, "Yep...your claim should be covered" so back over to claims who said..."nope...she was...
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First American Home Warranty Claim
#1257758
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Claim made May 4th by email response was quick from ahw & company they assigned company came out Monday got my $95 ok. Ahw email parts have been ordered on the 9th ok. Another email on the 11th more patrs ordered ok another email on the 14th yes another part has been...
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1.2
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First American Home Warranty Claim
#1257751
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First American Home Warranty - The. Worst. Ever.

Can't get anyone to help. It's just a hot water heater. Been waiting on them for days. We can't shower for work. Can't do dishes. Pay our premium on time, but when you need them...shit out of luck.
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First American Home Warranty Claim
#1181730
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I have contacted First American since 12/2/18 no less than 20 times.I keep getting forward to claims resolution. I was sent a list of covered items with my contract # on it. This I was told was my contract. I have received 2 very early renewal forms with the same...
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1.2
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First American Home Warranty Claim
I didn't like
  • Talking to customer service
  • Part order system of part
  • Incompetence
#1162783
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First American Home Warranty - Why buy insurance? Don’t!

They sent out a pool guy who immediately said our heater broke due to not normal use. BS, we Are in and out of this house for 6 months a year and have a very professional pool company take care of it. They have immaculate records of maintenance. We did tape the conversation with the pool guy who denied our claim. He said he only gets paid $65 an hour and the job does not pay. It is normal use. We are still fighting it but may give up. We want our pool heated and we are well over month into this.
1.0
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First American Home Warranty Claim
I didn't like
  • Whole process
#1160701
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