Product: First American Home Warranty Customer Care Clear all filters (0 of 35 reviews match)
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Julie was her name and a total Witch with a capital B! No one has ever been so rude to me! What is this office doing working with home warranty companies or should I say why does First American Home warranty Company work with them!!.! I want to again repeat HER name ..
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Anonymous
Darian Pace

Ditto, just incompetent!

OnerousLlama
OnerousLlama

Yup

1.0
Product
First American Home Warranty Customer Care
#1248797
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The reps are so rude and condescending.They don't listen and are difficult to understand. Two out of the four contractors I have been sent were great. The other two, not so much. When I called to switch my contractor because the first was rude and didn't even fix the...
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2.5
Product
First American Home Warranty Customer Care
I liked
  • How quickly they scheduled someone
I didn't like
  • Rude customer service reps
#1176243
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First American Home Warranty - Complete Scam

Horrible customer service and a product that can only be described as a scam. Almost $1000 lost on something that’s supposed to be covered by this “warranty”. Don’t buy - don’t renew - don’t waste your money. I almost never rate poor service but I’m so upset after my call with these people that I don’t care.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Product
First American Home Warranty Customer Care
#1136739
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We sold the home in July, 2017.Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
Product
First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
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I'm a real estate agent and offered my client a warranty.My client had a same problem with the dishwasher for a few times, so I called the First America for them. A representative switched me to another department. Talking to him was a nightmare. I asked to speak to a...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • Service
#1100706
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Tried to cancel my contract in May, 2017, due to poor quality of technicians sent to my house on more than one occasion; to no avail.I was told by several CSRs, after being shuttled around and hung up on several times, that i could not cancel my contract on-line, or by...
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1.3
Product
First American Home Warranty Customer Care
I didn't like
  • Problem resolution
  • Careless attitude
  • Customer service
#1091842
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First American Home Warranty is a scam and a waste of money. I have paid on time every month, but when I attempt to initiate a service call I get no help from them. They tell me to contact the Contractor -who never calls back. This company is Terrible !! There customer...
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Product
First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Indifference to problem
#1082752
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On June 27, 2017 I purchased the American Home Warranty (AHW) plan to cover only my major appliances.I called on July 5, 2017 to have my AC unit checked because the air was not blowing strong enough. Air Kings Heating and Cooling LLC called to set up an appointment on...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • There service
#1076986
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Put in a request on 16 July 2017 for central air conditioning repair.Contractor called on 17 July and set up appointment forl 27 July. Called First American said waiting that long was not acceptable. They said they would find another contractor. Never called back. I...
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Product
First American Home Warranty Customer Care
#1076123
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NEVER get a contract with this company, they exist because of business & money reason ONLY.They're extremely rude & having bad services. Recently, I cancelled my contract with them & expecting for a refund ( since the year contract is not yet finish). Three *** & liar...
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Product
First American Home Warranty Customer Care
#1053949
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