Product: First American Home Warranty Customer Care Clear all filters (31 of 31 reviews match)
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We sold the home in July, 2017.Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
Product
First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
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I'm a real estate agent and offered my client a warranty.My client had a same problem with the dishwasher for a few times, so I called the First America for them. A representative switched me to another department. Talking to him was a nightmare. I asked to speak to a...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • Service
#1100706
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Tried to cancel my contract in May, 2017, due to poor quality of technicians sent to my house on more than one occasion; to no avail.I was told by several CSRs, after being shuttled around and hung up on several times, that i could not cancel my contract on-line, or by...
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1.3
Product
First American Home Warranty Customer Care
I didn't like
  • Unprofessionalism
  • Careless attitude
  • Customer service
#1091842
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First American Home Warranty - Poor service

#1040376
1.6
Details
Phoned in problem with a/c. Waited on service company to call me. 36 hours in, assigned contractor informed me, AFTER I CALLED THEM, that they don't service my area. Phoned FAHW, to be informed that they would let me know who they have reassigned the case to, within 48 HOURS. Incredibly poor service.
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First American Home Warranty Customer Care Review

#980998
Horrible experience with customer service rep. Some of these reps forget that we PAY for these services.
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First American Home Warranty Customer Care Review

#970005
1.0
Details
This company is money hungry and I don't know who owns it but you can't speak to anyone who speaks or understands clear English. The cancellation is a joke. Beware
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First American Home Warranty Customer Care Review

#895133
1.2
Details
Waste of money. Will not listen to females. Husband calls, better results although not happy with the work they do. Took 3 weeks for them to realize they had no contractor to work on our hot water heater-in November.
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First American Home Warranty is a scam and a waste of money. I have paid on time every month, but when I attempt to initiate a service call I get no help from them. They tell me to contact the Contractor -who never calls back. This company is Terrible !! There customer...
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First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Indifference to problem
#1082752
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On June 27, 2017 I purchased the American Home Warranty (AHW) plan to cover only my major appliances.I called on July 5, 2017 to have my AC unit checked because the air was not blowing strong enough. Air Kings Heating and Cooling LLC called to set up an appointment on...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • There service
#1076986
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Put in a request on 16 July 2017 for central air conditioning repair.Contractor called on 17 July and set up appointment forl 27 July. Called First American said waiting that long was not acceptable. They said they would find another contractor. Never called back. I...
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First American Home Warranty Customer Care
#1076123
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NEVER get a contract with this company, they exist because of business & money reason ONLY.They're extremely rude & having bad services. Recently, I cancelled my contract with them & expecting for a refund ( since the year contract is not yet finish). Three *** & liar...
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First American Home Warranty Customer Care
#1053949
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After having owned our home and had a warranty through this company for 5 days, the experience that I have had in the last few days with First American has been the absolute worst customer service experience of my life and has already ensured that I will not renew my...
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1.0
Product
First American Home Warranty Customer Care
#1003227
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I have had nothing but bad experience with first American home warranty they have never called me back concerning my issue that I told them that my washer was not fixed then the people cancel on me who did not let First American know that they canceled the appointment...
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1.4
Product
First American Home Warranty Customer Care
#980186
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Stay away from this company at all costs.my furnace broke in January 2016.IT is now November 2016 and after 6 contractors later over 20 phone calls hours of being put on hold and passed from one person to the next.they mail me a check for 1500 and tell me I am on my...
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First American Home Warranty Customer Care
#950657
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