Product: First American Home Warranty Customer Care Clear all filters (0 of 37 reviews match)
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I HAVE HAD A "CONTRACT" WITH FIRST AMERICAN SINCE I BOUGHT MY CONDO IN 2010!!! I HAVE HAD SEVERAL ISSUES ARISE AT MY PLACE AND EVERYTIME I CALL TO INITIATE A CLAIM, THE "CUSTOMER SERVICE STAFF" ON ALL LEVELS IS RUDE UNCARING LIARS WHO DON'T STAND BEHIND WHAT THEY TELL...
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Anonymous
Anonymous

Why does everyone use terms to describe themselves when they feel they are entitled to something: single, single parent, disabled, have to work, elderly, pregnant, sick, etc. ...

Anonymous
Anonymous

Stop screaming with the all capital letter format ; it is antagonizing to this reader. Why anyone wastes their money on these so-called warranties is beyond me. They are not l...

Product
First American Home Warranty Customer Care
#1451140
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All what they do is send contractor to your house to find any reason possible to tell you your service is not coverd with what ever reason that they can do I will write my details experience next three different time they did the same thing there costumer service is...
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Anonymous
Gray matter

The contractors are holding the costs down for the warranty company by looking for non-coverage conditions. If the contractor changes the wording of the report to a covered co...

1.0
Product
First American Home Warranty Customer Care
#1375011
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Julie was her name and a total Witch with a capital B! No one has ever been so rude to me! What is this office doing working with home warranty companies or should I say why does First American Home warranty Company work with them!!.! I want to again repeat HER name ..
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Anonymous
Dam strate

Let me guess, you weren’t rude at all, we’re you? Companies are available for after hours and weekend rates, which is not covered by the home warranty. If you want that type o...

Anonymous
Darian Pace

Ditto, just incompetent!

1.0
Product
First American Home Warranty Customer Care
#1248797
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The reps are so rude and condescending.They don't listen and are difficult to understand. Two out of the four contractors I have been sent were great. The other two, not so much. When I called to switch my contractor because the first was rude and didn't even fix the...
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2.5
Product
First American Home Warranty Customer Care
I liked
  • How quickly they scheduled someone
I didn't like
  • Rude customer service reps
#1176243
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First American Home Warranty - Complete Scam

Horrible customer service and a product that can only be described as a scam. Almost $1000 lost on something that’s supposed to be covered by this “warranty”. Don’t buy - don’t renew - don’t waste your money. I almost never rate poor service but I’m so upset after my call with these people that I don’t care.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Warranty
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Product
First American Home Warranty Customer Care
#1136739
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We sold the home in July, 2017.Just received yet another call from them (Oct. 2017) stating that they haven't received payment. I cancelled the contract July 1st....escrow closed on July 15. Got a call from them at the end of the month! I have emailed them, told them...
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1.0
Product
First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Obviously have incompetent administration working for them
#1110966
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I'm a real estate agent and offered my client a warranty.My client had a same problem with the dishwasher for a few times, so I called the First America for them. A representative switched me to another department. Talking to him was a nightmare. I asked to speak to a...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • Service
#1100706
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Tried to cancel my contract in May, 2017, due to poor quality of technicians sent to my house on more than one occasion; to no avail.I was told by several CSRs, after being shuttled around and hung up on several times, that i could not cancel my contract on-line, or by...
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1.3
Product
First American Home Warranty Customer Care
I didn't like
  • Customer service
  • Problem resolution
  • Careless attitude
#1091842
Reply to reviews
First American Home Warranty is a scam and a waste of money. I have paid on time every month, but when I attempt to initiate a service call I get no help from them. They tell me to contact the Contractor -who never calls back. This company is Terrible !! There customer...
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Product
First American Home Warranty Customer Care
I liked
  • Will never use
I didn't like
  • Indifference to problem
#1082752
Reply to reviews
On June 27, 2017 I purchased the American Home Warranty (AHW) plan to cover only my major appliances.I called on July 5, 2017 to have my AC unit checked because the air was not blowing strong enough. Air Kings Heating and Cooling LLC called to set up an appointment on...
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1.0
Product
First American Home Warranty Customer Care
I didn't like
  • There service
#1076986
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