First American Home Warranty Services has failed to respond to a claim that was issued months ago. The repairs are at a stalemate because the company requested we take a cash out payment of $250.00 for repairs their contractor states will cost $3500.00.
First American seems to think if they don't respond maybe the claim will go away. The other outstanding issue is a requested repair to my washer which was assigned to A to Z Appliances Services (469-421-2075). In addition, A to Z representatives missing its scheduled service appointment and continued to address me very dismissively for missing another appointment thereafter. Further, the representatives from A to Z threatened to withhold information from First American which would delay my claim then preceded to hang up on me.
First American Home Warranty Representatives did not feel poor customer service or quality control was a matter of importance until I asked for the regulatory agency which governs the home warranty business.
It seems poor customer service is the norm for First American as customers in the state of Texas as customers are unaware Texas Real Estate Commission (TREC) (http://www.trec.texas.gov/) handles all complaints regarding home warranty services. So for every customer that has had a claim which was erroneously dismissed and/or for every time the corporate office or the CEO -Larry Davidson failed to ignore the thousands of cries from customers requesting his assistance, I implore all dissatisfied customer to take the time to contact TREC if they live in Texas along with the inspector general and attorney general's office for failure to honor their service contract agreements and investigate their failed business practices.
Product or Service Mentioned: First American Home Warranty Claim.
Reason of review: Poor customer service.
Monetary Loss: $3500.
Preferred solution: Deliver product or service ordered.