Product: First American Home Warranty Homeowners Policy Claim Clear all filters (33 of 33 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I just got this warranty 3 months ago when I bought my house.When winter really got underway, my central heat quit working. I filed a claim online, the service provider was great and came right away. He recommended to First American that the heater be replaced because...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
I didn't like
  • 3 weeks with no heat in the winter
#1215201
Reply to reviews
My realtor had the seller provide this insurance as part of my home purchase. I made a claim last December for washer problem. They assign the work into a local contractor who never called me. I have to call the contractor to made the appointment. They contractor came...
Read more
1.2
Product
First American Home Warranty Homeowners Policy Claim
#1199887
Reply to reviews
I bought the home warranty from FA, during the warranty, the central air condition doesn't work correctly, the fan keeps running but blowing neither cool or warm air.There has been FIVE times the technician came over to try to fix it, however none of they found the...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
#1188151
Reply to reviews
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
Have been trying to get a microwave replaced for nearly 2 weeks.They agreed to replace it I was only give one choice so actually no choice they ordered microwave it was delivered and is sitting in my garage and now they claim there is no one that can come and remove...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • First repairman they sent out
#1186763
Reply to reviews
Have been with 1st AHW for a couple of years now this is the second time I encountered a terrible experience where as I had to be refunded due to a plumber who had no clue of plumbing and another plumber had to come in his place.On January 11th I filed a claimed for...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • How quickly they scheduled someone
  • Will never use
I didn't like
  • Long claim periods
#1183553
Reply to reviews
Not certain of the process used by First American Home Warranty in marketing for respective contractors, but they seem to dispatch some of the worse boy in customer service, knowledge and reputation. I contacted First American Home Warranty using an online service...
Read more
Anonymous
Linda Mcghee

One of the worse customer service reps. Tried to explain to the rep my situation would not let me speak kept talking over me.

2.1
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • Website service request
I didn't like
  • Unable to choose reputable contractor
#1170273
Reply to reviews
To think I have been a customer for almost 20 years. Customer Service is Not what it used to be. FIRST AMERICAN HOME WARRANTY most have changed ownership. The company today is NOT providing quality service nor any customer service. They get DOUBLE FF minus in my book!...
Read more
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • No follow up
  • Extended holding when i have called
  • Unable to get a supervisor on the line
#1166396
Reply to reviews
DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
#1165814
Reply to reviews
I was terrible for this company.I totally disagreed with again in November 27 day ago claim file was on clothes machine that today has not been resolved.I call the First American wool company promised many times waiting for the order parts. The telephone operator did...
Read more
1.0
Product
First American Home Warranty Homeowners Policy Claim
#1146618
Reply to reviews
Our microwave door was not closing properly.After the first contractor failed to contact, the company sent another contractor to do the repair. The came in and worked on it for a few minutes. Never explained what they did. The door worked for less than three months...
Read more
Product
First American Home Warranty Homeowners Policy Claim
#1146225
Reply to reviews