Product: First American Home Warranty Homeowners Policy Claim Clear all filters (0 of 35 reviews match)
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Called in a plumbing problem - a covered system on my contract. They sent out Phoenix Plumbing. The Phoenix plumber looked around for 5 mins - look at both bathrooms, flushed both toilets, ran both bath rooms sinks and then announced that since there was no ground...
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1.2
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First American Home Warranty Homeowners Policy Claim
#1250516
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First American Home Warranty - Does Not Recommend

I bought my home inTexas about a year ago and was strongly ecouraged to buy a FAHW. When I called to simply have my furnace checked, it worked just fime, I 1st had to pay the $75 service fee + $250 for "necessary" ac cleaning. All in all, wasted one yesr+$1,000 for what amounted to $50 worth of work.
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First American Home Warranty Homeowners Policy Claim
#1220457
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I just got this warranty 3 months ago when I bought my house.When winter really got underway, my central heat quit working. I filed a claim online, the service provider was great and came right away. He recommended to First American that the heater be replaced because...
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1.0
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First American Home Warranty Homeowners Policy Claim
I didn't like
  • 3 weeks with no heat in the winter
#1215201
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My realtor had the seller provide this insurance as part of my home purchase. I made a claim last December for washer problem. They assign the work into a local contractor who never called me. I have to call the contractor to made the appointment. They contractor came...
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1.2
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First American Home Warranty Homeowners Policy Claim
#1199887
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I bought the home warranty from FA, during the warranty, the central air condition doesn't work correctly, the fan keeps running but blowing neither cool or warm air.There has been FIVE times the technician came over to try to fix it, however none of they found the...
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1.0
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First American Home Warranty Homeowners Policy Claim
#1188151
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First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
First American Home Warranty - Absolute nightmare
Have been trying to get a microwave replaced for nearly 2 weeks.They agreed to replace it I was only give one choice so actually no choice they ordered microwave it was delivered and is sitting in my garage and now they claim there is no one that can come and remove...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • First repairman they sent out
#1186763
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Have been with 1st AHW for a couple of years now this is the second time I encountered a terrible experience where as I had to be refunded due to a plumber who had no clue of plumbing and another plumber had to come in his place.On January 11th I filed a claimed for...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • Will never use
  • How quickly they scheduled someone
I didn't like
  • Long claim periods
#1183553
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Not certain of the process used by First American Home Warranty in marketing for respective contractors, but they seem to dispatch some of the worse boy in customer service, knowledge and reputation. I contacted First American Home Warranty using an online service...
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Anonymous
Linda Mcghee

One of the worse customer service reps. Tried to explain to the rep my situation would not let me speak kept talking over me.

2.1
Product
First American Home Warranty Homeowners Policy Claim
I liked
  • Website service request
I didn't like
  • Unable to choose reputable contractor
#1170273
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To think I have been a customer for almost 20 years. Customer Service is Not what it used to be. FIRST AMERICAN HOME WARRANTY most have changed ownership. The company today is NOT providing quality service nor any customer service. They get DOUBLE FF minus in my book!...
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Product
First American Home Warranty Homeowners Policy Claim
I liked
  • Customer service years ago
  • Fast claim resolution
I didn't like
  • Long claim periods
  • Unable to receive adequate resolution to issue at hand
  • Extended holding when i have called
#1166396
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DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
#1165814
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