Product: First American Home Warranty Homeowners Policy Claim Clear all filters (27 of 27 reviews match)
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To think I have been a customer for almost 20 years. Customer Service is Not what it used to be. FIRST AMERICAN HOME WARRANTY most have changed ownership. The company today is NOT providing quality service nor any customer service. They get DOUBLE FF minus in my book!...
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First American Home Warranty Homeowners Policy Claim
I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • Unable to receive adequate resolution to issue at hand
  • Unable to get a supervisor on the line
  • Extended holding when i have called
#1166396
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DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
#1165814
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I was terrible for this company.I totally disagreed with again in November 27 day ago claim file was on clothes machine that today has not been resolved.I call the First American wool company promised many times waiting for the order parts. The telephone operator did...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
#1146618
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First American Home Warranty - Water Heater

#1145947
2.5
Details
25 days still no water heater, FAHM blames the contractor the contractor blames FAHM.
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Warranty
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First American Home Warranty Homeowners Policy Claim Review

#858733
1.0
Details
Per the gas company our gas was shut off due to Faulty Appliance install venting of Hot Water Heater. First American home warranty company not willing to accommodate and be flexible to correct the problem. Two days without out water.I want First American to rectify this issue first by having this problem corrected, secondly, credit my account for three months.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Our microwave door was not closing properly.After the first contractor failed to contact, the company sent another contractor to do the repair. The came in and worked on it for a few minutes. Never explained what they did. The door worked for less than three months...
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First American Home Warranty Homeowners Policy Claim
#1146225
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I Filed a repair claim for a refrigerator and first American didn't call back within 24 hours.I called and they did a search for a contractor and can't find any in my area. They said they would send it to their claims service department and I would get a call within 24...
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First American Home Warranty Homeowners Policy Claim
#1139164
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I've fallen for these guys twice now.I requested a plumber the first time...no one called me for about two weeks, and even then said he was to busy, and that his business was an hour away!. The second instance I requested service on my fridge. I heard nothing for...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
I didn't like
  • Service and concern for their customers
#1138376
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This matter and their refusal will cost them more then if they had covered it as I have and will spread far and wide my experience with their lack of customer service as I had paid for. My neighbors have also canceled because of this issue I had as they now know how sorry a company First American Home Warranty...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
I didn't like
  • Entire process
  • Refusal to pay the claim
  • Deceptive business practices
#1138260
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I would not trust this company.I have had a blower motor out for 4 weeks, it was finally replaced and now i find out the coil is bad. First American offered to pay 300.00 of a 1700 job. They stated that the other things are not covered even though my contract says they...
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Bookcrazy
Bookcrazy

Home warranties are an absolute scam. Cancel your contract with them and put the monthly payment you were paying them into a separate account. You will be surprised at how i...

1.0
Product
First American Home Warranty Homeowners Policy Claim
#1114615
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I have been dealing with FAHW for the past 2 months over a broken refrigerator.After sending out 2 contractors that repair appliances as side jobs, their final offer is to replace with an inferior product that costs about a third of my current refrigerator, or a...
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1.0
Product
First American Home Warranty Homeowners Policy Claim
#1114590
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I purchased a warranty program from First American 3 years ago.1 1/2 years ago I needed to open a claim as my dishwasher was not draining correctly. It is still not draining correctly and I have had to be the one to follow up on the claim, as they do NO followup and...
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Anonymous
Debbie

Now First American has dispatched ANOTHER company to look at the dishwasher!! That will be 3 companies and 7 repair calls. This claim will never end!

1.0
Product
First American Home Warranty Homeowners Policy Claim
I didn't like
  • Customer service
#1114249
Reply to reviews