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Absolutely HORRIBLE Service...I am on my 9TH service call for the same issue since September/October and 5 service contractors!!!!!!

I am being told they (FAHW) are sending a second...third...fourth opinion...now on 5th and this is after a couple of the contractors were called for service 3 TIMES!!!

OUTRAGEOUS that FAHW REFUSES to replace my washer as it cannot be fixed!!!

Unbelievable how many service calls and promises to no avail from FAHW supervisors!!! They lie when they say they will call you back...They DON'T!!!

I am yet again waiting for a service call to a contractor that I was assigned to 3 times ago and he was already out 2 times and refused the third time saying it cannot be fixed and now he is coming out for the 5th opinion...No consideration of my time lost with constantly calling and professional time lost as well...Again...OUTRAGEOUS!!! I am now being told by contractors that FAHW does not want to replace the washer because it is expensive and only 2 years old...I signed a contract with FAHW and they Signed with me...I did my due diligence and they are not doing theirs...Almost criminal!!! Extremely Unhappy Client!!!

Here is an email I was asked to send 3 days ago and then again today for yet another supervisor. The result is yet another service visit assigned after being told for the third time it was being referred for replacement...And the contractor assigned today was already assigned 3 service calls last month (Red and Blue Appliance) who stated on the third call last month they would not come out as it was a bad sensor issue and could not be fixed...They were shocked that they were assigned again to me today as FAHW algorithms should be showing replacement after all of these service calls!!!

Here is the email to no avail or consideration!!!

Hello:

I have been asked to submit this picture I had taken of the system error code I receive from my washer when it breaks down.

Which is every time I use the top washer!

I have been filing service complaints for months for this system error that occurs every time I use the top washer.

You have assigned 4 contractors to come out and repair the same problem and it is never fixed. All within the same service complaint/request!!!

They somehow get it restarted or reset it but...as soon as I use the top washer it breaks down again with this code.

All four contractors either told you or me (the last one AA Door told me) they will not come back again because it cannot be fixed. I told AA Door on February 17th that he would be back again as it is going to breakdown again when I use the top washer and he said he would not be back! I was told 3 contractors ago that you were sending Red and Blue Appliance out as a second opinion for replacementWell that was an untruth as you sent them 3 times of which the third time they refused to comeYou then proceeded to assign me to 2 more contractors!!!

How many times and contractors are you going to force me to go through before you finally replace this washer???

I have lost so much personal and professional time dealing with the endless hours on the phone with you and the multiple contractors coming out to address the same issue with this washer over and over again for months!!!

Now this is my 9th call for service for the same exact issue.

Please see below the picture I have taken tonight to show you the error code that appears. The contractors and I have done all the steps required in the Samsung handbook to clear this code to no avail.as well as whatever the contractors do separately.

I must unplug the machine as the washer will just keep cycling and will not power off and then begins to leak water out the bottom. I am concerned now because you are refusing to take action to replace it that I am going to have water damage due to the multiple resets from the contractors ...and then when I use the top washer it breaks down, the code appears and it starts leaking from the bottom.Cycle continues and continues over and over again with the same problem and same error code!!!

It is time for this to be replaced!

I have done my due diligence with you with these multiple service calls to no avail.And you have done so as well!

I was told someone will call me tomorrow, I was told this 2 weeks ago before you sent out AA Noor and no one called me. And 2 weeks before that I was told the same thing and that I was assigned a service rep Kevin Campus and that he would call and he never didI even left him 2 personal messages which went ignored!!!

I am expecting a call now from a supervisor to resolve this problem that is not going to go away!

Sorry could not upload picture...The error code for top washer ILC1 and lower washer LC1.

User's recommendation: Buyer Beware!!!

Preferred solution: Replacement of Washer after 9 Service Calls Ordered and My Time Totally Disrespected!.

First American Home Warranty Pros: Sales pitch.

First American Home Warranty Cons: Horrible customer service, No replacements and endless service calls, Disrespectful of your time and concerns.

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