Also running into issues with canceling the policy. Spoke to CS last week, was given the correct email address (double checked it against all other complaints left here), sent everything I needed on 5/22 and I still haven't heard anything. Explained over the phone that the reason for cancellation was because we've sold that home and my husband forgot to call to cancel before our policy renewed (5/21!) before he went out to sea. I was told by CS that it wouldn't be an issue, as you have 30 days of renewing to cancel with no penalty. My theory is that they are going to try to drag this out until the 30 days has passed and then tell me no refund. Jokes on them though- I keep notes and copies of everything!
Will be calling them again first thing in the morning!
(Oh, and just to add onto some of the other complaints: They really DON'T cover much! We had multiple issues at our house, paid the copay for them to send someone out just to have the contractor or FA tell us that it wasn't a "naturally occurring" issue and therefore not covered. We had a flood under the house, caused by a leaking pipe. They told us they wouldn't do work on the pipe until the flood was taken care of. The pipe was covered. But the flood would have cost us over a GRAND to have this same company come in and fix "properly!" There were multiple other issues too. The only time they came in handy was to fix our oven, and it only cost about half the price it would have without the coverage.
Also have to agree with the sketchy contractors! We were always told by FA that our copay needs to be paid in CASH to the contractor. Had someone come out to look at something, paid my cash, got a receipt... and then a bill a month later from FA! The guy had pocketed the cash so they tried to charge us twice! Conveniently after I flipped out at them they happened to mention we could do all the payments online (something that had never been mentioned to us prior- we were under the impression that all service requests were via phone and payments via cash. Imagine our surprise when we found ALL of those things online!)
Review about: First American Home Warranty Warranty.