Advertised vs Delivered
Customer service
Service Scheduling
Turnaround Time

A total incompetent business! Been on the phone several times!

They tell me that Total Air Care will come out and told me I had to call them. One minute Total Air care will be here on Sunday between 2-6 and then they call and tell me 18 hours later that they do not service this area! I call this home warranty company and they tell me that this company has excepted their work order and they would call......lol. Then technician from this A.C.

Company called again and said yes they do and would now be here today between 2-6. BUT now I get another phone call from this company and I am told that they do not service this area again. Julie was her name and a total Witch with a capital B! No one has ever been so rude to me!

What is this office doing working with home warranty companies or should I say why does First American Home warranty Company work with them!!.! I want to again repeat HER name ...Julie should be fired!!!!!!!!! Along with this company! I sit here in a hot house while these shenanigans with First American Home Warranty and Total Air Care is laughing!

One minute they will come and the next minute Julie the witch calls and harassing tells me I TOLD you we do not service you! Get a clue Total Air Care!!!! and First American Home Warranty. Help....should have a NO Star review I WANT A COMPENTANT AC COMPANY to come and fix my unit!

ACCORDING to YOUR contract and MY MONEY I have paid! HELP

Product or Service Mentioned: First American Home Warranty Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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Let me guess, you weren’t rude at all, we’re you? Companies are available for after hours and weekend rates, which is not covered by the home warranty.

If you want that type of service, you will have to pay for it. No cheap service exists 24-7.

And if you bought a home warranty you are CHEAP. That’s right, I said it.


Ditto, just incompetent!




Similar to my case.

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