State: North Carolina Clear all filters (16 of 570 reviews match)
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Short Review on November 08, 2016

Tried to buy a home warranty with this company and all they wanted was information about relator and title company. What's that all about?
2.7
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Reliability
Service Scheduling
Staff
Value for money
#951593
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A pipe had burst in our attic and was only discovered because it was pouring into our bedroom. The recording first tells you that they are not responsible for any secondary damage. When they told us that it wasn't an emergency and we asked why, Max (agents name) told...
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1.6
I didn't like
  • Rudest agents
#899687
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brief version called multiple times , received 3 different answers to the status of my claim. asked to speak with a supervisor 2 times, the first time I was placed back in the ***. The second time I was placed on hold for 13 minutes and hung up on. going on 3 weeks...
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Do yourself a favor and avoid choosing First American Warranty Company...First of all, be mindful, if you DO choose to purchase a warranty with them, that they will DROP you, if you submit TOO many claims during a year's time...cannot predict that unfortunately, items...
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1.0
I didn't like
  • Entire process
#773516
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Took 5 months to get AC fixed - the only thing I go from this company was damaged floors, anxiety and headaches. Now they won't even take my calls after they agreed to repair the damage. It's been over a month with several calls and emails and I can't get a hold of...
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1.0
I didn't like
  • Lack of concern for their paying customers
  • Customer service
  • Should noy be doing business with the public
#759720
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Oct 27th 2015 I submitted my 3rd claim for the same problem on my washer. Instead of sending sears back out they sent my to Staggers Appliance. I call them gave him the model number of the washer and we agree on a appointment. He calls back in 5 minutes and says...
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2.0
#747556
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First American Home Warranty - First American Does Not Care
First American Home Warranty - First American Does Not Care
First American Home Warranty - First American Does Not Care
I contacted first american a week ago because I stepped onto a wet carpet in my bedroom. My hot water tank located behind a panel in my closet was rusted out at the bottom and leaking. I have had to shut my water off at the street because my hot water tank does not...
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Anonymous
Anonymous

Issue resolved

1.5
I didn't like
  • Way my service request was mishandled
#734194
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Put in AC claim back in mid June 2015. Finally sent someone out end of July to replace furnace that was working fine. Still had same problem and continued to call from day after installation to current. Unit went out completely in mid September and can't even get...
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1.0
I didn't like
  • Lack of concern for their customers
  • Wont answer phone or return calls
  • Company is a joke
#727271
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First American Home Warranty Customer Care Review

Awful, disrespectful, inefficient, no customer care, short enough for u? Since my first post was too long....
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First American Home Warranty Warranty Review

I have gotten 5 different versions of what is supposed to be a resolution. Multiple calls, multiple messages to the adjustor with no call back. Over 7 hours on the phone 9 hours missed work and have been quoted an additional 10 to 15 days hopefully. Very disappointed. I was the customer that paid early each year. WILL NEVER GIVE THESE SCAMMERS MY MONEY AGAIN!
#673433
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