First American Home Warranty - Not fixing a safety issue
First American is The WORST homeowner warranty company EVER!! , NEVER sign up with them, and Ill personally terminate my contract with them after this issue.
Theyll make you hate your life, and waste many hours try to reach them out or talk to either a representative or even a supervisor!! Ive been dealing with this safety concerns for over a month and had the WORST experience ever with First American and their last contractor company Fox Appliances! My stove dose an explosion sound randomly when I try to use a specific burning eye, it happened 3 time and first time it literally jumped 3 inches from its location!!!
They have assigned me 3 different contractor to check same issue!!! As first 2 contractors either recommended to buy some parts and fix the stove or replace it!!
Lastly they sent supposedly an expert, then the guy they sent came in literally without carrying any single tool!! Did nothing on the stove (not a single diagnostic test) then provided a report to First American that theres no mechanical issue!!
I talked to multiple managers and asked for a complain email, they said they dont have and I can just send them a letter over mail!
Their resolution is just live with it!!!! Indirectly, wait until it explodes or kill someone so that we can be convinced to fix it or replace it!!!
First American is a BIG scam, dont waste your time or money paying for them!!
User's recommendation: First American is a BIG scam, don’t waste your time or money paying for them!!
Preferred solution: Fix or replace my stove.
First American Home Warranty Cons: Lousy service, Claim unsettled, No mechanism to engage with higher level management, Poor service by them and their contractors, Companies they use are not high quality.
Location: San Jose, California
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