State: Ohio Clear all filters (9 of 549 reviews match)
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Stay away from this company at all costs.my furnace broke in January 2016. IT is now November 2016 and after 6 contractors later over 20 phone calls hours of being put on hold and passed from one person to the next.they mail me a check for 1500 and tell me I am on my...
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#950657
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First American does not honor the contract and tried to find a loophole so as not to be responsible for repairs of my covered items. First American supplied a contractor to repair my ceiling fan/light in 2015. This contractor changed the light switch to a remote system...
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1.2
Product
I liked
  • Will never use again
I didn't like
  • Lack of concern
  • Never called back
  • Unprofessionalism
#915756
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We pay every month on time for home warranty service from this company. This company has not sent anyone out to our home for 5 days. Their contract says that they will contract someone in no more than 48 hours. We have been put on hold, hung up on, and still no...
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1.0
#879134
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My husband filed a claim on 6/21/16 that our air conditioner has stopped working. It has been two weeks since the original claim was placed and I have not received even a timeline on when our air conditioner will be fixed. Temperatures have exceeded 90 degrees...
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1.3
I liked
  • Will never use again
I didn't like
  • Lack of concern
  • Careless attitude
  • Turnaround time
#877333
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Central Ac Repair Review

Please anyone who can help. No AC since May 13rh and still waitingfor it to be fixed. Same song and dance they are working on it. I cant believe a company does this to people and are still is in busniess. The heat is horrible and not sure how mich longer we will have to wait. Ive already had one baby in the hospital for heat exhaustion.
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#871856
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I had t wait 5 days to get a repairman out. he had to order parts which took another week came to but parts in said he found a bigger problem and it wasn't worth fixing.was told to call in and report the finding.was tpld the purchasing department would call and that...
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I didn't like
  • No returned calls
  • Customer resolution
  • Lack of communication
#759462
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First American Home Warranty Claim Review

They have no problem taking your money and leaving you on hold for over an hour every time you call but will tell you your claim is not covered for any reason. The contractors they use are just their guineas piggys and tell you what they are told to tell you.
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Warranty
#747071
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My air conditioning is not working. It is 89° inside my home. It is now 32 days since my initial request. Provider has been to my home 4 times. Each time a different tech comes and each says a different thing is wrong after tinkering with it @ 10 minutes. It still has...
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1.9
#653019
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It has been a bad experience with First American Home Warranty. I have had the policy for 4 years and not satisfied enough to renew. My recent service claim for a broken dryer took 3 service calls by Sears and numerous parts, over a 35 day period. Sears failed to show...
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1.4
I liked
  • Filing a service claim on-line
#554757
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

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