Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money

this company offer a very bad customer service i call for an emergency service on my water heater after 8 hours they dont send any body last time i call asking for the contractor info the agent say if he cant not found any contractor they let me take care of the probleme, so at the end i call another company and they replace my water heater same day , i pay them 1400.00 when i call them asking for my refund after 15 days they say my refund will be less that 500.00 including parts and labor where in the helli can buy a brand new water tank and get it install for less that 500.00?? this is a joke please dont make the same mistake that i did,, im very sure is another warranty company more honest than this one I INCLUDE A PICTURE OF THE INVOICE FROM THE COMPANY I CALL TO INSTALL MY WATER HEATER

Review about: First American Home Warranty Water Heater Claim.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

I didn't like: Everithing.

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