I have had First American Home Warranty for 10 months.My first call was for a plumbing issue.
They assigned plumber #1. 10-days later I had not heard from them, even after calling them 3 days in a row. They assigned plumber #2. They came the next day, but were unable to fix the problem.
They said I would hear back for a follow-up visit and should pay then. After 2 weeks of calling with no response - I cancelled my contract, following their instructions.
They are continuing to charge my monthly contract fee and are billing me for the service fee for which they provided no service.The picture is of my sink as they left it on the day they 'could not complete the job'...
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYBODY !!!
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The most disappointing in user's experience was problem resolution, any of it and no follow up. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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