Newport News, Virginia
1 comment
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I have had First American Home Warranty for 10 months.My first call was for a plumbing issue.

Related: First American Home Warranty Customer Care Review from Marietta, Georgia

They assigned plumber #1. 10-days later I had not heard from them, even after calling them 3 days in a row. They assigned plumber #2. They came the next day, but were unable to fix the problem.

They said I would hear back for a follow-up visit and should pay then. After 2 weeks of calling with no response - I cancelled my contract, following their instructions.

They are continuing to charge my monthly contract fee and are billing me for the service fee for which they provided no service.The picture is of my sink as they left it on the day they 'could not complete the job'...


I didn't like: Problem resolution, Any of it, No follow up.

Review #947026 is a subjective opinion of a user.

Service Scheduling
Value for money
Customer service
Price Affordability
Turnaround Time
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Orange, Texas, United States #1240862

You need to stop them from charging by having a block put on your account so the cannot charge and also dispute the monthly charges as far back as you are allowed to do so.If you did not sign a contract and also receive a copy of the signed contact, I believe this is not a legitimate warranty.

Good luck! Having my own issue with Sears that uses Cross Country Home Services fro their claims.

TERRIBLE service!

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