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Had fahw send out a tech because a/c not cooling. He called fahw and said unit should be replaced but was told no, added Freon and it cooled for 3months, called and sent someone from Quantum Tech, came out said air handler had to be replaced. Called Quantum and was...
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#1173211
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If you care about your home, STAY AWAY FROM FIRST AMERICAN HOME WARRANTY. Facts based on my last dealing with them: • First American Home Warranty hires unlicensed and incompetent contractors. • They will take weeks to respond and months resolve cases. • Their premium...
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1.0
I didn't like
  • One of the worst companies
#1172044
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Not certain of the process used by First American Home Warranty in marketing for respective contractors, but they seem to dispatch some of the worse boy in customer service, knowledge and reputation. I contacted First American Home Warranty using an online service...
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2.1
I liked
  • Website service request
I didn't like
  • Unable to choose reputable contractor
#1170273
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First American Home Warranty - Water Heater

First American Home Warranty
#1145947
2.5
Details
25 days still no water heater, FAHM blames the contractor the contractor blames FAHM.
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First American Home Warranty - Complete Scam

First American Home Warranty
#1136739
1.0
Details
Horrible customer service and a product that can only be described as a scam. Almost $1000 lost on something that’s supposed to be covered by this “warranty”. Don’t buy - don’t renew - don’t waste your money. I almost never rate poor service but I’m so upset after my call with these people that I don’t care.
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First American Home Warranty - No hot water 8 weeks. NO RESOLUTION. Senior Citizen SCAM!

First American Home Warranty
#1073978
1.5
Details
I have contacted 13 people at FAHW. I am asking for them to complete replacing my WH with provider that I paid $75 and reimburse my $200 to HW tank removal or reimburse my actual costs to get this done. I am 70+ yrs. I have Cancer. I have spent over 30 hrs on this. Please help me.
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Details
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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I originally made this claim back in November 16, 2016 because my drying stopped working. It is Jan 10th, 2018 and still no repair. First American blames the contractor, but I am getting the run around with BOTH First American and the Contractor. Today I have been on...
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I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • No follow up
  • Unable to receive adequate resolution to issue at hand
  • Long claim periods
#1166396
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DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
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August 24, placed claim for problem with washer. Tech came September 14, ordered part. Kept waiting for part, much miscommunication with First American, part hard to find, part delivered (NOT), part finally came (3 1/2 months later), tech installed it----said motor was...
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1.6
Product
I didn't like
  • Horrible communication and follow through
#1163436
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I have contacted First American since 12/2/18 no less than 20 times. I keep getting forward to claims resolution. I was sent a list of covered items with my contract # on it. This I was told was my contract. I have received 2 very early renewal forms with the same...
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1.2
I didn't like
  • Customer service and cancellation policy
  • Part order system of part
  • Talking to customer service
#1162783
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My washer broke 23 days ago. I paid the contractor they sent. They happened to fire the tech they sent cause he didn’t know what he was doing. After 7 days sent another tech to install part “they guessed it needed”. Washer still didn’t work. Called First American for 2...
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#1162514
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Being a new homeowner is a euphoric feeling. It’s your baby; your pride and joy. You would do anything to make sure your baby remains healthy and beautiful. You shop around for “quality over quantity” and “five star” offers. Well I’m here to tell you that First...
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#1162431
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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This is what is stated on the First American Home Warranty Home Page "We will cover your system or appliance regardless of age, provided it is in safe, working order before the start of your contract." When we called about our kitchen faucet, it was leaking. When the...
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I didn't like
  • How they do not live up to their promises and no returned calls
#1161435
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