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I have been a customer of First American Home Warranty since 2008. Since I have been keeping records (2009), I have had EIGHT different AC companies come to my home for a total of nineteen times. I am currently waiting on my TWENTIETH service call for the exact same...
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Company wrote 0 private or public responses to the review from Dec 02.
Anonymous
Paula

I am waitng now 30 days for a part to fix heating unit in coldest month of the year. Not happy with Firs American Home Warrant.

Anonymous
Anonymois

The good contractors do not want to wOrk for home warranty companies because of the inability to get paid. Why would you keep holding out when you know you need to buy a new s...

#1413261
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First American is 95 percent better than American Home Shield- American Home Shield is A Disgrace - they should rename to Filipinos in Memphis TN, this who you get to speak to after waiting for hours, FIRST AMERICAN HAS QUICK CUSTOMER SERVICE AND EVERYTHING IS FASTER-...
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Company wrote 0 public responses to the review from Nov 27.
Anonymous
Anonymous

First American does the same thing as AHS. Not give honest contractors any business but instead dictate what they will pay which is a joke. Call their contractors (pick a diff...

#1408647
Reply to reviews
Disappointing. Unprofessional technicians that can’t fix the issues. Don’t purchase a contract from First american, complete waste of time!
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Company wrote 0 private or public responses to the review from Nov 20.
Anonymous
Anonymouse

All home warranty companies are ripoffs, not just this one. They are designed to give cheapskates the illusion of security and protection from the “awful contractors” who woul...

1.0
#1404318
Reply to reviews
I have had a home warranty with this company for 2 yrs now. Last year the only problem I had was that my dishwasher did not work. They sent out a person who barely spoke English to tell me that I did not know how to load the dishwasher, although it clearly would not...
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Company wrote 0 private or public responses to the review from Oct 29.
Anonymous
Anonymously yours

They don’t pay for the full price of even the cheapest water heater. The plumber who works for them makes their money off charging the customer for the installation, and if th...

Anonymous
Anonymous

Hop on over to visit the complaints on American Home Shield. There you will find who is number 1

1.0
I didn't like
  • Lack of competence
#1390766
Reply to reviews
2 MONTH AGO REPORT UNIT NOT WORKING , REPORTED UNIT LEAKING , NOT SPINNING AND NOT DRAINING. CONTACTOR CAME WORKED ON UNIT 40 MINS. UNIT WORK FOR 3 LOADS , BUT STILL LEAKED AND STOP THE SAME DAY. DID A RECALL CONTRACTOR CAME OUT REPAIRED LEAKAGE , WASH 2 LOAD UNIT STOP...
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Company wrote 0 private or public responses to the review from Oct 11.
#1379033
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2 MONTH AGO REPORT UNIT NOT WORKING , REPORTED UNIT LEAKING , NOT SPINNING AND NOT DRAINING. CONTACTOR CAME WORKED ON UNIT 40 MINS. UNIT WORK FOR 3 LOADS , BUT STILL LEAKED AND STOP THE SAME DAY. DID A RECALL CONTRACTOR CAME OUT REPAIRED LEAKAGE , WASH 2 LOAD UNIT STOP...
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Company wrote 0 private or public responses to the review from Oct 11.
#1379031
Reply to reviews
Does anyone read these reviews before they buy a home warranty, or do they just ignore common sense and reasoning, and only hear what they want to hear? A home warranty sounds wonderful. Their advertisements make it sound like you’d have to be a fool not to have a home...
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Company wrote 0 public responses to the review from Oct 08.
MarkedWaterDragon741
MarkedWaterDragon741

Thanks for your condescending *** comment.

#1376172
Reply to reviews
All what they do is send contractor to your house to find any reason possible to tell you your service is not coverd with what ever reason that they can do I will write my details experience next three different time they did the same thing there costumer service is...
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Company wrote 0 private or public responses to the review from Oct 06.
Anonymous
Gray matter

The contractors are holding the costs down for the warranty company by looking for non-coverage conditions. If the contractor changes the wording of the report to a covered co...

1.0
#1375011
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Filed my first claim and it has been a complete horrific mess. If any one knows who I can contact to get assistance please let me me know 214-274-6166 Ola Malone
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Company wrote 0 public responses to the review from Sep 20.
Anonymous
Anonymous

To get great assistance with the repair, try this method: contact a local contractor and request service. Then, when they come to your home, have your checkbook, credit card o...

#1361440
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I placed a request for service on a trash compactor and was told that Sears was the company they used. I received a conformation for a service date for 10/13/18. Sears called my home by an automated phone system on that date an said that all service calls were...
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Company wrote 0 public responses to the review from Sep 16.
Anonymous
Anonymous

A trash compactor is not a necessity, nor is it a costly appliance. Is it worth wasting your time and energy over? You won’t get that time back. Move on. Buy a new one. Forget...

#1356825
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