First American Home Warranty Reviews
First American Home Warranty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First American Home Warranty reviews show a 1.3 star rating from 281 reviews with mostly negative sentiment; many customer complaints mention billing, refund requests, subscription and membership issues and poor customer service.
Key Takeaways for Future Customers
- Expect frequent delays and long hold times when contacting support.
- Be prepared for contractor quality issues and claim denials.
- Document charges and keep records if seeking a refund or cancellation.
Negative Feedback / Risk Areas
- Denied claims and limited payouts leading to high out‑of‑pocket costs.
- Poor contractor workmanship and use of subpar parts.
- Billing problems, refund delays, and difficulty canceling or reaching corporate.
Positive Feedback
Some reviewers noted reasonable price level and occasional satisfactory repairs, but positives are rare compared with reported service failures.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First American Home Warranty reviews show a 1.3 star rating from 281 reviews with mostly negative sentiment; many customer complaints mention billing, refund requests, subscription and membership issues and poor customer service.
Key Takeaways for Future Customers
- Expect frequent delays and long hold times when contacting support.
- Be prepared for contractor quality issues and claim denials.
- Document charges and keep records if seeking a refund or cancellation.
Negative Feedback / Risk Areas
- Denied claims and limited payouts leading to high out‑of‑pocket costs.
- Poor contractor workmanship and use of subpar parts.
- Billing problems, refund delays, and difficulty canceling or reaching corporate.
Positive Feedback
Some reviewers noted reasonable price level and occasional satisfactory repairs, but positives are rare compared with reported service failures.
Media from reviews
Midland, Texas
Very disappointed with First American and do not recommend them.
I do not recommend First American. I had two claims and they did not pay for either one and had excuses why they did not pay which was bogus. These two chains cost me $2000 out of pocket to repair
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Air conditioner technician
The reviewer tried to contact the company before posting this review.
First of all, who *** sent out didn't even have his tools. He said that he left them in *** and it was an hour away.
He lied to FAHW about everything. Then he said the board was burned from a power surge. How can you determine a power surge if you don't have tools for the job?
He also said that there was a bird in there; it was a lie. I need a higher-up CEO to call me immediately.
User's recommendation: Not to recommend First American Home Warranty
We are disappointed that you had a one-star experience. If you need assistance with a claim, please reach out to our team at 800-992-3400.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midland, Texas
Need information on how much you paid...
The reviewer tried to contact the company before posting this review.
I called main office with no luck with them paying for my two claims. Out of my pocket about $2000.
Need information on how much you paid for my recent claim on an AC repair from EMS Home Services. I ended up paying $675 out of my pocket.
Preferred solution: Apology
User's recommendation: do not use because they dont pay. i have two claims and they did not pay for either one
Thank you for reaching out. If you need assistance, please reach out to our team at 800-992-**** and we can help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Upset Disable Veteran 100% PTSD Increased My Warranty Now I Finding Out I Don’t Have My Complete CoverageThat I Once Had Opt Out They Removed A Covered I Need Badly I Previous 3 mth I will be ***
I request for Corporate or CEO phone number I just found out today is *** they refuse to give me phone number or contact information these Employees was very rude and disrespectful handling up the phone on me there should be immediate action I almost feel Discriminated Because All The Employees Was Latin but I have a mixed Family I Hope that not the case kicking the can down the road like *** Mgr *** person *** Angel Customer service *** Claim personThey all kick the can down the road telling me I had no coverage for my septic tank but I had previous coverage on somebodys removal it tell told me I must wait for three months to renew it again I will never request something so vital to my home and I taken out of my contract I am extremely mad and angry I been with this company over threes years phone number *** City Of *** *** ZIP Code 92307 My Final Thought I 100 Percent Disable Veteran With PTSD Thank You For Listening And Letting Me Expressed Myself Please Respond Back Soon As Possible Love My Country *** God Bless Our Veterans I Want To Be A Airborne Soldier Live The Life Of Sexy And Danger If I Die In The Combat Zone Tell My Girl And Tell My Family I Done My Best I Didnt Die In The Leaning Rest Boxed Me Up And Send Home Dont Forget To Tie A Yellow Ribbon Around My Trees Thank For Letting Me Express Myself
- Getting through to them is very difficult
Preferred solution: Restore My Fully Coverage I Had Previous Before Reckon My Life My Doctor Said Have Never Gotten This Worse I’m Worrying About Coverage They Not Giving Me Immediately I Need So Definitely Like My Washing Machine And Septic Tank
User's recommendation: Not to Join this Company!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
I bought a mobile home in Davis CA....
The reviewer tried to contact the company before posting this review.
I bought a mobile home in Davis CA. that apparently came with a year warranty from the seller...if I can come up with a policy number can you find the policy..I have hit nothing but dead ends thru your various phone number as they want a phone number and mine is not it. Tyghe Storm
Preferred solution: A policy number or a way to call them by phone!!
User's recommendation: you cannot get a hold of these people!!
Tyghe, Thank you for reaching out. We would like to investigate this further but was unable to locate your contract number with only the name provided. If you have not yet connected with someone from our team for help, please reach out to us at 800-992-3400.
Las Vegas, Nevada
Bad workmanship, used the cheapest contractors and parts couldn't speak English
- - Faucet replaced with a cheap no-brand unit instead of a $500 faucet.
- - Pool pump replaced with a rebuilt $200 unit; lasts 6–12 months.
they wanted to change a $500.00 kitchen sink faucet with a cheap $20.00 no brand name. They replaced a $1,000.00 pool pump with a old rebuilt $200.00 pump will last for 6/12 months.
Over 5 years they can out about 8 times sometimes wouldn't fix or replace it with junk always days or weeks late .
Had them to repair a pool plumbing leak 6 times 5 minute job. Just showed up and leave didn't say a word .
User's recommendation: Never use them, find a local contractor with a good reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Not a warranty
- - Requests a staff call to discuss AC issue and share video.
- - Technician had no tools and left cover off; Shacks Services LLC pipe caused ceiling collapse.
I would appreciate it if someone would call me from First American Home Warranty as soon as possible as this is a big issue with our air conditioner and your company. I have been talking with the CEO Tricia Donovan at 623-499-**** she is not responding to my text or emails and I would appreciate someone to call me at 423-435-**** so that I can get you a video that my husband and I took this morning from a gentleman named Montez that come out Saturday at 1:33 and left at 2:26 who did not have the tools to diagnose the problem.
He blamed it on a lightning strike however he left the cover off. He left screws out and he also pushed in a button that made the fan work if lightning has struck it it would not be working.
Please have someone call me ASAP thank you Elizabeth Miller. Well after this the pipe was broken by Shacks Services LLC in the attic that went to the AC return and lord be hold the ceilings collapsed and flooded the floor and furniture.
- There service is no good as they hire people who own their own company
Preferred solution: Full refund
User's recommendation: Don’t get First American Home Warranty
San Diego, California
Billing charge
The reviewer tried to contact the company before posting this review.
my work has not been done yet, they assigned it to a new company. waiting for an appointment
i was jst told that an a/c company should be in touch with me soon, soi will wit before i respond to your question. today is 8/20/26 california time is 4:06 pm was just told on phone from First Aerican a technician should be countactingme.
Las Vegas, Nevada
I have a $500.00 kitchen sink faucet that has a small drip
they wanted to replace it with a no brand name about a $20.00 faucet. I had a pool pump replace with a rebuild old motor plus many other unsatisfied Jobs they did as cheap as possible . Never use this company you will only be very disappointed
User's recommendation: don't use, find a contractor in your area then you decide
We are disappointed that you had a one-star experience. We hope that you decide to give us another chance, so we can show you that we do care about you and any concerns that may arise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
I am not getting 2 of my kitchen appliances repaired. I have been waiting 6 weeks for my dishwasher and oven to be repaired. I cannot use either.
The reviewer tried to contact the company before posting this review.
The company keeps sending parts to fix the appliances that are 16 years old. They told me that because the stove is so old, they cannot find the electronic board to fix it.
It is locking down on self clean and burning my food. A fire hazard. The dishwasher is leaking from underneath. They ordered fish racks and a soap dispenser to fix a leak from underneath.
They never checked either appliance physically. Never looked under the Dishwasher or in the oven.
User's recommendation: Don't buy American home warranty
Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. If you need assistance with a claim, please reach out to our team at {{Redacted}}-3400 with your claim number and we can help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor service. Denied claim, false promises
Don't believe they actually do what they say they will.
Over a month of issues still not fixed. Claim now denied; they state, 'MFR warranty applies.' 7-year-old fridge out of warranty! They are great at taking money, lousy at providing service, and it's *** to get in contact with someone; half the reps barely speak English!
- Unkown so far
- Cost
- Lack of response
- Stories change
Preferred solution: My fridge fixed or replaced. At this point replaced its been a month!
User's recommendation: Find a better company. Dont use these clowns!
We are disappointed that you had a one-star experience. If you need assistance with a claim, please reach out to our team directly and we can help. (800-992-3400)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
Unresolved claims
The reviewer tried to contact the company before posting this review.
- - Requests a knowledgeable warranty expert to resolve multiple warranty claims.
- - Seeks accountability and an ASAP contact.
- - Provides phone contact (209) 204-****; Rebecca.
I need to speak with a knowledgeable warranty expert to resolve the issues I am experiencing regarding the several warranty claims that I have submitted and the failure the receive an acceptable resolution thus far. There needs to be some accountability now! Please contact me asap.
***
***
- Warranties not fulfilled
- Unethical
Preferred solution: A new pool pump. Not another rebuild. They have rebuilt a motor two times that is now 16 years old. The rebuilds are only under warranty for 30 days. Its failed twice within the 30 days and I get no resolution.
User's recommendation: Beware of shady practices (warranty claims)
Hi Rebecca. We understand your concerns and would like to look further into this.
May you please provide your claim/work order number? Thank you.
Kingman, Arizona
I am not happy with First American Home Warranty
I did not get the replacement stove which was Bosch. They gave me a cheap brand. my home is at the country club.
Orlando, Florida
They took my $$ and NO service
- - No claims in a year, then a $100 freezer service for a door that wouldn’t close; months later a water heater failed and another $100 with no refunds.
I had these clowns for a year and no claims. Then my freezer door would not stay closed.
It cost me $100 for them to send out a guy that told me I had to much food in it. ??? Even after It was half empty it STILL did not close. About 3 months later my water heater failed.
O.K. This time they send out a guy that says he can't fix it because the heater was sized to small for a 2 bedroom house. The heater info said 1 faucet and 1 shower running at the same time. Just a retired couple and NEVER wanted for hot water.
There goes another $100 NO REFUNDS. These people are good for NOTHING more than to take your money and give you NOTHING for it!!!
User's recommendation: DON'T DO IT !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
They use sub-par contractors
- - Contractor installed against code without permit and charged $500 for upgrades.
- - Damages $20,000 from hose leak; heater failed; replacement $7,000.
Their contractor installed new water heater AGAINST CODE; didn't get permit/inspection. Charged me $500 for upgrades to codes; they used old hose to water source, it leaked and caused $20,000 in damages 1 year later.
Water heater failing 2 years later, not covered by manufacturer due to "against code installation". Replacement with required upgrades $7,000.
First American refused to stand by this, saying "water heater may be failing, may have been installed poorly/against codes, but we will replace it only when it fails/leaks'". Plus they doubled my monthly fee -After 23 years I cancelled service.
User's recommendation: Go to another company- FAHW doesn't stand by contractor work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
The reviewer tried to contact the company before posting this review.
- - Charged for 4 years with no resolution.
- - The customer requests account freeze and last payment refund; the specialist was unhelpful.
Youve taken my money for 4 years. You did not solve my issue and your female resolution specialist was a joke.
Arguing and being condescending with me. I want my account froze and a cancellation with my last payment returned.
Preferred solution: My last payment returned.
User's recommendation: Do not use First American Home Warranty. They don’t keep their word.
About
First American Home Warranty was founded in 1984. It is American Home Buyers Protection Corporation that provides well-rounded coverage on appliances and standard system. The company renders services on replacement or repair coverage for the basic operating systems and devices in the house, which are not the result of an ordinary wear and tear. First American Home Warranty offers such services as toilet replacement, garbage disposal replacement, heating system replacement, kitchen refrigerator replacement and much more. It gives 1 year of a guarantee on its services. The guarantee covers basic mechanic systems and built in home appliances. The house owner is insured against such natural disasters as fires and flooding.
First American Home Warranty is ranked 19 out of 39 in Home Warranty category
USA
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