filters
state:
Show
city:
Show
product:
Show
On Monday, June 1, 2015, First American Home Warranty Company dispatched First Elements Plumbing Company to our home to have the garbage disposal replaced. The plumber (Walter) replaced the garbage disposal. On 06/07/15 prior to going to bed I ran the dishwasher before...
Read more
Anonymous
Anonymous

You could have paid a decent plumber $100 to do the job right the first time. What does using a home warranty save you? Money? Headaches? Hassles?

#1332254
Reply to reviews
Absolutely terrible customer service. Never respond to you when they say they will. Use terrible contractors that can’t fix th issue. I had our main water line break 3 times in 6 months and their plumber used dishwasher hose to “fix” the problem. Finally paid myself to...
Read more
Anonymous
Anonymous

Their contractors aren’t very motivated to do major renovations for the flat rate they are allowed to charge—it’s surprisingly low, regardless of the work that is done. And of...

1.1
#1329711
Reply to reviews
The company refuse to pay for reimbursement from my AC unit
Read more
Anonymous
Good Foryou

They won’t reimburse you because you bypassed their procedure (good for you) and took matters into your own hands. Their protocol is always to repair, rather than replace, bec...

1.0
#1328869
Reply to reviews
Disappointed yet again! When will I learn??? Thought I’d give them one more chance to repair something (being my Contract was still in effect, I’d missed notifying them to cancel their “AUTOMATIC RENEWAL” and I couldn’t get out of it.) What a mistake going with First...
Read more
Anonymous
Troy P

Update. FAHW has reviewed my claim, and determined a replacement refrigerator is appropriate. Thank you FAHW.

#1328364
Reply to reviews
I’ve been with First American Home Warranty for over five years, I dealt with them several times in the past for issues around the house. I was pleased with the service and I recommend them to many of my friends and my clients... recently I had an issue with my fridge...
Read more
Anonymous
DontGetMe Started

I can assure you their contractors are not getting rich working for any home warranty. Their contractors are shelling out their own money to service the warranty customers, pr...

Anonymous
VigorousSeaTurtle

We are having the exact same problem with this company on a refrigerator claim. Filing a lawsuit against them is clearly the only way to get their attention.

1.4
#1325026
Reply to reviews
Home Warranties are just a scam used by realtors to help close the deal on a house sale. They don’t actually benefit the new home owner. The plan served its intended purpose—you bought the house, thanks to that extra peace of mind, however false, and the seller SOLD...
Read more
Anonymous
Anonymous

Absolutely correct. "Home warranty" is generally not worth the paper it's printed on. You cannot consider it in the same vein as a manufacturer's warranty ; rather, more like ...

#1321780
Reply to reviews
Refrigerator claim. These crooks use every excuse in the book to avoid follow up on a covered loss. 20+ calls and still haven’t seen a contractor to diagnose problem. Hard to live without a refrigerator/freezer. They could care less. All you get from them is a lot of...
Read more
Anonymous
You guess

There aren’t enough contractors willing to work for them. They don’t pay the contractors enough money. They cover the items with insurance but that doesn’t mean they payout th...

Anonymous
55zzAA

I would appreciate it if this person, who filed a complaint about his freezer with First American Home Warranty, contact me in the evening via email @ missjanm55@gmail.com. th...

1.0
#1317631
Reply to reviews
FAHW did not cover the full cost to replace my old water heater based on their contractor quote. I had to pay $460 out of pocket for additional items that are necessary to bring the water heater to code. Then they tell me I have now used up my entire year of code...
Read more
Anonymous
Anonymouse

A water heater replacement on the retail market goes for $800-1000. The plumber makes about $300 profit at that price. Warranty companies only pay their contractor about $250,...

Anonymous
55zzAA

To anyone who has had FIRST AMERICAN HOME WARRANTY as a service to cover their home, or the expectation, there of, & had to pay on their own & posted negative reviews, please ...

#1316947
Reply to reviews
We had this warranty and none of our claims were ever resolved. As all warranty companies they try to find their way out of a claim. Why bother with a warranty if they aren’t going to cover the unit. Our HVAC went out. We had 2 claims and they we disputed them because...
Read more
Anonymous
Tin man

All home warranty companies use the delay and deny practice. Even if they cover a repair, the payout to the contractor is so low that there is no incentive to provide beyond a...

1.0
#1312264
Reply to reviews

Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 P.O. Box 7248 Santa Rosa, CA 95407
Van Nuys, CA 91410-0180
USA
Phone:
(800) 992-3400
More

First American Home Warranty Products and Services

All First American Home Warranty Products
I filed a total of 2 claims on FAHW for malfunctioning appliance in my home. First was the Washer and the other one for the Tankless water heater. On both occasion, FAHW send a technician to look at the problem and close the ticket without solving the problem. 1st with...
Read more
Anonymous
Cable guy

You are right about one thing. They don’t pay. Ever. The contractors closed your tickets because they got the service call fee, which is all they get paid whether they work on...

1.6
I didn't like
  • Not honoring warranty
  • Complete lack of customer service
#1310976
Reply to reviews