First American Home Warranty

I noticed water run off on my floor (FAHW called SLAB). The contracror they hired openned a drywall and found the leaking pipe ( picture attached).The pipe is in my closet, the lower part of the broken pipe goes down to floor (slab), contractor noted on the picture 'leak originating from this pipe'.

The broker pipe caused the water to run off to floor (slab). The contractor capped the pipe,. No more leak.

FAHW uses the "SLAB REPAIR" as the reason to limit my coverage to $500.

My out of pocket to repair will be $1,635.

The contractor clearly identified the broker pipe which is a plumbing issue, not a slab issue. The fact that they capped the pipe proved it's a typical broken pipe (in this case) one foot above slab in my closet.

I called for my HVAC issues last year in April 2023 they sent over several so called qualified hvac technicians. Not one of these companys:

-Anthem mechanical

-Cool air for you

-platinum repair

-Central air

-Plumbers Inc.

-Jaeger electric

Not one of the company gave a same diagnostic?

Year later of suffering with the heat due to ac not working properly and constant denials of my claim I took matters into my own hands went up into the attic I notice the cold air leaking out the refrigerant box all it needed was to be put together properly.. I cant believe this was over look by all the so called qualified technician First American sent out and how long I have to deal with this heat because of the unprofessional companies that didnt care!!!

I have never encountered a more dishonest and unethical company. Shortly after my policy went into effect, my pool pump stopped working.

The first technician they sent claimed the issue was due to "secondary damage," implying that something we did caused the problem. This was completely baseless, as the pump was installed by a licensed professional, and all the equipment used was fully compatible.

I disputed their decision, and they sent out a second technician. This tech confirmed there was no secondary damage and that the installation was correct. However, the company then changed its stance, denying the claim on the grounds of it being a "pre-existing condition." This is blatantly false.

The pool equipment was functioning perfectly on the day my service contract started.

It's obvious this company operates as a scam, taking people's money while finding any excuse not to honor claims. To add insult to injury, I was charged $100 just to have the technician come out and confirm my claim, despite their refusal to cover the repair.

Avoid this company at all costs.

They are nothing but crooks exploiting their customers under the guise of providing coverage. Save yourself the frustration and find a reputable provider instead.

I would definitely need to write a book, My HVAC system broke on Monday, today is Friday. I immediately called to file a claim, THEY immediately withdrew $85.00 from my bank account, immediately.

Same day I fainted I have pictures to prove it due to heat. I called them back they said that they would reimburse me $150 for A/C, so we drove to Lowes which is 30 minutes away, bought a $360 a/c which did not spare us from heat, irritability, short tempers, possible heat stroke and agitated my asthma. The company they are under contract with have not contacted me and actually started hanging up on my on Wednesday. FAHW also hangs up on me.

I asked if I could use an Heating and Plumbing that I found and offered reasonable prices as THEIR contractor could not come out until Wed or Thursday, they denied. I got them anyway, immediately repaired our HVAC for $335.00 and THEY REFUSE TO REIMBURSE ME!!!

I've been looking for a corporate office number and can you believe that no one has one? I find that to be very curious.

I needed two commodes fixed due to them running, two bathroom sinks fixed due to leaking under the sinks, a bathtub leak fixed which caused water stains on the opposite side of the hallway's carpet and 1 of the faucets in the kitchen sink needed to be tightened which caused leaking under that sink. I called June 2, 2022, due to one of the sinks leaking and called 1 week later.

The plumber showed up, and after he left the kitchen sink was still leaking, one of the commodes was still leaking, and one of the commodes were running without it being used. The work was done, but the same problems continued after the work being done and because I did not call within 30 days, I had to pay another $85 for service. After I called, I had to wait another 2 weeks before the plumber came back. I cannot use the kitchen sink and my carpet in my hallway has water stains.

They came back out on July 6th, another $85 paid. Only one bathroom and sink were completed of the 5 things needing to be fixed. I was told that before they fix the front bathroom, I had to pay another $85, I paid on August 1st. The commode is still running and there was water leaking in the hallway, which caused water stains in the carpet.

I called to inform them. Another plumber was sent.

September 9th, a plumber came out and fixed the bathtub leak and replaced one of the two toilets. Due to the water damage to one of the bathroom sinks, a new sink will have to be purchased, carpet will have to be cleaned due to the water stains in the carpet from the bathtub, bathroom sink is still leaking and currently turned off to prevent further leaks, and one bathroom toilet is still running

I submitted a claim and paid for a service call for a refrigerator that I received as part of my home purchase. The seal around the door was not closing against the body of the refrigerator because the door shelves had been stretched from having too much weight in the door shelves.

Condensation was building inside and creating an ice build up inside the fridge. The repair person told me that it needed to be repaired, but I shouldn't expect much from First American. As soon as they got the report they closed the claim as "not covered". Thanks for nothing.

I will not even try to get any help from them again.

I told them that they should just refund the cost of the policy and cancel the remaining time of coverage. I couldn't have been more disappointed in their service.

American Home Warranty

Contract101********

Service Request31177****

I have been waiting since June of this year to fix my A/C. The latest excuse is that my return ducting is mashed, and needs replaced and that cannot be done without replacing all of the whole ducting system due to asbestos at a cost of $5000.00. This is pure BS if it were replaced it would not fix the A/C problem, there has been THREE other technicians looking at the problem and never suggested this. We have been running this A/C since 1977 without a problem until 2017 when you replaced it with new Unit with an "extra cost" of $920. Everything has been working fine until May of this year, and we ask for service, you sent out Solar A/C and heating, they said that the Heater was on recall and replaced it to the (tune of $2336.00 in "extra parts.) Then you sent out another company and they put in two pounds of Freon (that did not solve the problem)

Then you sent out Dunn-Right and they found a smashed exhaust was told that if I did not replace the smashed exhaust, they would send me $400.00 as compensation. (If you were to send any compensation should be $3256.00 is my out of pocket to solve the problem) Dun-Rite and wants to replace the ducting that has been functioning since 1977. (As far as I know Dunn-Rite smashed the exhaust to get an abatement job) I have an official report from a State Inspector that says that if the asbestos is not disturbed it is not a problem just leave it alone.

What I really want is to FIX my A/C per your contract if you cannot fix it, REPLACE IT. (You do not have to disturb the asbestos to do this)

It only fails in the afternoon heat of the day; it reaches a temp of 79 degrees and stays there running until it gets dark my electric bill has gone from $300.00 to $636.00

Jack Houser 714/671/9417 **** Fawnridge Dr. Brea, California Email: jacks_house@***.net Who do I have to talk to solve the problem? it is the A/C failing (that was functioning since 1977!!!) not the ducting.

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