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First American Home Warranty - The worst
Find another home warranty company to choose from. I had a hot water heater issue which was so called covered under warranty. I had to pay 450.00 for a replacement. Okay i had no other choice so i figured not too bad for the price, less than a month the hot water...
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#1282120
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Save your money. You are better off with no warranty. I have been without A/C for 6 weeks due to their incompetent contractors and terrible customer service. If your issue is covered, like mine, they will drag it out in hopes that you will give up and have repaired on...
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1.0
I liked
  • I liked the snow job i was given when i bought the warranty
I didn't like
  • I want my warranty money back
  • Service and concern for their customers
  • Entire process
#1274648
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First American Home Warranty - Making child abuse, tossing issues not trying to solve
I claimed for water heater leaking and made an appointment. Technician from StreetPlubming made a visit when the water was locked(of course we locked it since it's leaking!) and he reported as "Not leaking". but when we turn on the water it starts leaking. so we...
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Anonymous
Anonymous

Making you "CHILD ABUSE!!!". Sure whatever you say. Take a cold shower, go to a motel, call a plumber most importantly get a life before you "CHILD ABUSE!!!" more. Skank

1.0
#1273546
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I have been having problems with my fridge, frozen food from frozen eggs, milk and everything else, problems started last year and we are at the middle of the year now trying to find a solution to it. 3 techs has been coming to our place trying to fix it with our any...
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Anonymous
Chan

Paying extra to protect aged appliances makes no sense. They have a predetermined lifespan (planned obsolescence) and most repairs are expensive and inconvenient.Secondly, as ...

1.4
I didn't like
  • Worse ever
#1265850
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First American Home Warranty - Does Not Pay Claims
First American Home Warranty - Does Not Pay Claims
We puchased a home in OKC one year ago today. The purchase included paying for a one year warranty on the home. Sunday our hot water tank failed, two days before the one warranty was up. First American Home Warranty was the insurance carrier. They refused to any thing...
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1.0
I didn't like
  • Cheated me out 395
#1262026
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Seriously...these folks give you a the run around...did not pay for anything. First they denied the claim...when I called and complained, I was transfereed to someone that said, "Yep...your claim should be covered" so back over to claims who said..."nope...she was...
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#1257758
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Claim made May 4th by email response was quick from ahw & company they assigned company came out Monday got my $95 ok. Ahw email parts have been ordered on the 9th ok. Another email on the 11th more patrs ordered ok another email on the 14th yes another part has been...
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1.2
#1257751
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Leaks are covered per their policy, but not all leaks are covered. Paid $75 for a contractor to come out and tell me they don't cover when a sink mounted under the marble leaks between the actual stainless steel sink and the marble countertop. Even though the faucet...
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1.7
I didn't like
  • No mechanism to engage with higher level management
#1257287
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I put in a service request for my a.c. on March 8 2018 , Tech came out on March 9 , 2018. Tech stated compressor was bad. First American contact me and stated their was $600 additional on charge. I paid the $600 , unit went out less than 24 hrs .Contact First American...
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I liked
  • Website service request
I didn't like
  • Customer service and warranty
  • Lack of concern for their paying customers
  • There service
#1256334
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First American Home Warranty - Beware of this company.

Air conditions stoped working on a sunday. Called it in. They said a tech would be there monday 8-12. Call at 8 Monday, said it changed to friday no time. I cant have no ac for five days. Canx services. They give you the feeling they care less about you on the phone and now i know they do. Good bye to you. I would rather pay full price for the repair there deak with these guys.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Turnaround Time
Value for money
Warranty
Website
#1255702
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