Dominic I Nwe

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Verified Reviewer

Scam of a Company- Denies all claims

I have never encountered a more dishonest and unethical company. Shortly after my policy went into effect, my pool pump stopped working.

The first technician they sent claimed the issue was due to "secondary damage," implying that something we did caused the problem. This was completely baseless, as the pump was installed by a licensed professional, and all the equipment used was fully compatible.

I disputed their decision, and they sent out a second technician. This tech confirmed there was no secondary damage and that the installation was correct. However, the company then changed its stance, denying the claim on the grounds of it being a "pre-existing condition." This is blatantly false.

The pool equipment was functioning perfectly on the day my service contract started.

It's obvious this company operates as a scam, taking people's money while finding any excuse not to honor claims. To add insult to injury, I was charged $100 just to have the technician come out and confirm my claim, despite their refusal to cover the repair.

Avoid this company at all costs.

They are nothing but crooks exploiting their customers under the guise of providing coverage. Save yourself the frustration and find a reputable provider instead.

View full review
Loss:
$280
Pros:
  • No pros
Cons:
  • Terrible customer service
  • Deceitful

Preferred solution: Full refund

User's recommendation: Avoid this company!

Angela F Qzw

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Verified Reviewer

HVAC having same issue for a year NOT FIXED

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First American Home Warranty - HVAC having same issue for a year NOT FIXED
First American Home Warranty - HVAC having same issue for a year NOT FIXED - Image 2
First American Home Warranty - HVAC having same issue for a year NOT FIXED - Image 3
First American Home Warranty - HVAC having same issue for a year NOT FIXED - Image 4
First American Home Warranty - HVAC having same issue for a year NOT FIXED - Image 5

I called for my HVAC issues last year in April 2023 they sent over several so called qualified hvac technicians. Not one of these companys:

-Anthem mechanical

-Cool air for you

-platinum repair

-Central air

-Plumbers Inc.

-Jaeger electric

Not one of the company gave a same diagnostic?

Year later of suffering with the heat due to ac not working properly and constant denials of my claim I took matters into my own hands went up into the attic I notice the cold air leaking out the refrigerant box all it needed was to be put together properly.. I cant believe this was over look by all the so called qualified technician First American sent out and how long I have to deal with this heat because of the unprofessional companies that didnt care!!!

View full review
Loss:
$3000

Preferred solution: Full refund

User's recommendation: Put camera take before and after pictures!!!

REEMBERTO M

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Verified Reviewer

THIS IS TO CANCEL CONTRACT ##107********==

I cannot afford this contract. This is to cancel contract ##107********.

Please cancel this contract. Do not renew it.

Thanks. Reemberto Martinez.

View full review
Cons:
  • Can not afford your dues

Preferred solution: Price reduction

User's recommendation: THIS IS TO CANCEL CONTRACT ##107********==

1 comment
FirstAmericanHW

We’d hate to see you go! As your home warranty is an annual contract, please call us at 800.327.9292 Ext.

7521 to discuss options. First American Home Warranty

Vicky B Iqp

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Verified Reviewer

Bring awareness to consumers

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Updated by user Jul 13, 2024

No this is it will not reach out to another home warranty they rip offs

Original review updated Jul 11, 2024
First Americans home warranty and their contractors Ideal services left me senior citizen with major health issues, and my dog in a hot as house that was over 100 degrees inside, and they didn't care if my dog and I died inside. I had to reach out to next door to see if they could help us.

Luckily, someone reached out to me and came and fixed it for them. I had to pay $260 on top of a $100 deductible up front.

The request was made on 06/25/24, and they scheduled me for 07/02/24seven whole days without AC in a severe heat wave that was over 115 to 120 degrees outside during these days. It was deadly.
View full review
Loss:
$360
Pros:
  • Save for future repairs
Cons:
  • Not living up to contract they advertise

Preferred solution: Full refund

User's recommendation: Don't buy warranty from this company they don't care.

2 comments
Guest

Hello Vicky. We are sorry to hear about your experience with your air conditioner.

In order for us to look into this, please provide us with your claim number. Thank you.

Guest
reply icon Replying to comment of Guest-2559722

Hello: request nbr from my email. Thanks

View more comments (1)
Lynn J Fhr

Did not honor ductwork issue

First American Home Warranty - Did not honor ductwork issue

Water is coming out of two vents near the ceiling. First American Home Warranty would not fix the issue.

I have ductwork on the policy.

My daughter had the same issue four years ago, and they honored the said situation. I'm not happy.

View full review
Loss:
$528
Pros:
  • No pros at this point
Cons:
  • Do not honor claims

Preferred solution: Ductwork fixed.

User's recommendation: Think twice about first American home warranty

Linda H Fbe

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Verified Reviewer

They haven’t solved the problem of my dishwasher not working

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I filed a claim on my dishwasher at my new house. At first, they said it was an existing problem and not under the home warranty, but I had my home inspection to prove it was working before I bought the house.

The first company they sent out said it was hooked up incorrectly and they couldn't fix it. Another company was called and said rodents had chewed on the appliance and it couldn't be fixed. I have no rodents in this house.

Rodents are not covered by the policy. I have no rodents.

View full review
Loss:
$780
Pros:
  • Appliance companies made quick appts
Cons:
  • Conflicting assessments

Preferred solution: Full refund

User's recommendation: Read customer reviews before you sign up!

Anonymous
map-marker Texarkana, Texas

THEY SUCK!!!! THEY ARE INCOMPETENT EMBICILES WHO WILL NOT PROVIDE ME WITH THEIR CORPORATE OFFICE NUMBER.

I would definitely need to write a book, My HVAC system broke on Monday, today is Friday. I immediately called to file a claim, THEY immediately withdrew $85.00 from my bank account, immediately.

Same day I fainted I have pictures to prove it due to heat. I called them back they said that they would reimburse me $150 for A/C, so we drove to Lowes which is 30 minutes away, bought a $360 a/c which did not spare us from heat, irritability, short tempers, possible heat stroke and agitated my asthma. The company they are under contract with have not contacted me and actually started hanging up on my on Wednesday. FAHW also hangs up on me.

I asked if I could use an Heating and Plumbing that I found and offered reasonable prices as THEIR contractor could not come out until Wed or Thursday, they denied. I got them anyway, immediately repaired our HVAC for $335.00 and THEY REFUSE TO REIMBURSE ME!!!

I've been looking for a corporate office number and can you believe that no one has one? I find that to be very curious.

View full review

User's recommendation: Run!!! DO NOT PAY THEM, WHEN YOU NEED THEM THEY DON'T HELP OUT.

Virginia H Dld

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Verified Reviewer

Service call for my water heater

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I called about my water heater thats leaking. You assigned me to Shawn Frye plumbing.

They advised me they cant even come to diagnose the problem until next week. I need someone sooner!

Please.

Frye said they would call you to re-assign me to someone else.

Ive tried to speak to a PERSON about this, and cant reach someone. I think this is very unfair, and problematic!

Please contact me .

View full review

Preferred solution: Service , before next week!

Gail W Bjv
map-marker Columbia, South Carolina

Plumbing

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First American Home Warranty - Plumbing
First American Home Warranty - Plumbing - Image 2
First American Home Warranty - Plumbing - Image 3

I needed two commodes fixed due to them running, two bathroom sinks fixed due to leaking under the sinks, a bathtub leak fixed which caused water stains on the opposite side of the hallway's carpet and 1 of the faucets in the kitchen sink needed to be tightened which caused leaking under that sink. I called June 2, 2022, due to one of the sinks leaking and called 1 week later.

The plumber showed up, and after he left the kitchen sink was still leaking, one of the commodes was still leaking, and one of the commodes were running without it being used. The work was done, but the same problems continued after the work being done and because I did not call within 30 days, I had to pay another $85 for service. After I called, I had to wait another 2 weeks before the plumber came back. I cannot use the kitchen sink and my carpet in my hallway has water stains.

They came back out on July 6th, another $85 paid. Only one bathroom and sink were completed of the 5 things needing to be fixed. I was told that before they fix the front bathroom, I had to pay another $85, I paid on August 1st. The commode is still running and there was water leaking in the hallway, which caused water stains in the carpet.

I called to inform them. Another plumber was sent.

September 9th, a plumber came out and fixed the bathtub leak and replaced one of the two toilets. Due to the water damage to one of the bathroom sinks, a new sink will have to be purchased, carpet will have to be cleaned due to the water stains in the carpet from the bathtub, bathroom sink is still leaking and currently turned off to prevent further leaks, and one bathroom toilet is still running

View full review
Loss:
$500

Preferred solution: Full refund

Ronald P Mpl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Renton, Washington

Worthless Home Warranty Company

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First American Home Warranty - Worthless Home Warranty Company
First American Home Warranty - Worthless Home Warranty Company - Image 2
Contains 1 confidential file for company representatives

I submitted a claim and paid for a service call for a refrigerator that I received as part of my home purchase. The seal around the door was not closing against the body of the refrigerator because the door shelves had been stretched from having too much weight in the door shelves.

Condensation was building inside and creating an ice build up inside the fridge. The repair person told me that it needed to be repaired, but I shouldn't expect much from First American. As soon as they got the report they closed the claim as "not covered". Thanks for nothing.

I will not even try to get any help from them again.

I told them that they should just refund the cost of the policy and cancel the remaining time of coverage. I couldn't have been more disappointed in their service.

View full review
Loss:
$85
Pros:
  • Rip off
Cons:
  • No credibility clear issues not addressed

Preferred solution: Refund the cost of my policy and quit defrauding people.

User's recommendation: Don't waste your money or your time with this unscrupulous firm.

2 comments
Ronald P Mpl

Is this really a legitimate response from the company? My service request # is right there in the review in the screen shots of my claim.

I realize that your coverage does not extend to ice dispensers, but my main complaint was that the refrigerator would not close properly and was creating condensation build up inside the refrigerator as well as creating a lack of cooling. Now the fridge has gone to the point that the inside temp.

has been above 60 degrees Fahrenheit. So I have had to order a new fridge when it should have been covered by the warranty that your company was supposed to provide.

FirstAmericanHW

Thank you for bringing this to our attention. We are sorry to hear that you are experiencing these issues. If your claim is not yet resolved, can you please provide us with the claim number and we can connect with our team?

View more comments (1)
Ravikumar J Hsk

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Verified Reviewer

Assigns worst possible contractor

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Assigns worst possible contractor and won't rectify. San Jose street plumbing never fixed my plumbing issue but closed the claim stating it's fixed. Fraud alert.

View full review
Loss:
$85

Preferred solution: Full refund

Jack H Yem

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Supporter
| map-marker Brea, California

A/C problem not solved

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American Home Warranty

Contract101********

Service Request31177****

I have been waiting since June of this year to fix my A/C. The latest excuse is that my return ducting is mashed, and needs replaced and that cannot be done without replacing all of the whole ducting system due to asbestos at a cost of $5000.00. This is pure BS if it were replaced it would not fix the A/C problem, there has been THREE other technicians looking at the problem and never suggested this. We have been running this A/C since 1977 without a problem until 2017 when you replaced it with new Unit with an "extra cost" of $920. Everything has been working fine until May of this year, and we ask for service, you sent out Solar A/C and heating, they said that the Heater was on recall and replaced it to the (tune of $2336.00 in "extra parts.) Then you sent out another company and they put in two pounds of Freon (that did not solve the problem)

Then you sent out Dunn-Right and they found a smashed exhaust was told that if I did not replace the smashed exhaust, they would send me $400.00 as compensation. (If you were to send any compensation should be $3256.00 is my out of pocket to solve the problem) Dun-Rite and wants to replace the ducting that has been functioning since 1977. (As far as I know Dunn-Rite smashed the exhaust to get an abatement job) I have an official report from a State Inspector that says that if the asbestos is not disturbed it is not a problem just leave it alone.

What I really want is to FIX my A/C per your contract if you cannot fix it, REPLACE IT. (You do not have to disturb the asbestos to do this)

It only fails in the afternoon heat of the day; it reaches a temp of 79 degrees and stays there running until it gets dark my electric bill has gone from $300.00 to $636.00

Jack Houser 714/671/9417 **** Fawnridge Dr. Brea, California Email: jacks_house@***.net Who do I have to talk to solve the problem? it is the A/C failing (that was functioning since 1977!!!) not the ducting.

{{Redacted}}

View full review
Loss:
$3256
Pros:
  • Policy
Cons:
  • Lack of understanding and experience

Preferred solution: My A/C fixed or replaced

User's recommendation: Create an easy way to contact your customer service without waiting a long time to talk to a person

Teri R Yzv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Carroll, Iowa

Horrible company all the way around!

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Contains 2 confidential files for company representatives
Updated by user Jul 11, 2022

they keep telling me I have to wait another 24-48 hours for them to assign me to another contractor

Original review Jul 11, 2022
One call the guys wouldnt even go under the house. They just stuck their phone down the crawl space and took pictures.

They sent me to collection even after I told them I wasnt going to pay for the lack of service.
My oven broke, the wanted to give the call to sears but they were out a month. Then they assigned someone else and they dont come out to where I am. So Im still waiting for someone to respond about this. Im handicap and like most everyone else these days not enough money to live.

I cant possibly go out to eat daily until they get their act together. I just asked for a refund.

So we will see how that goes. Angry
View full review
Pros:
  • Seemed like a good company
Cons:
  • Unable to receive adequate resolution to issue at hand
  • Incompetence

Preferred solution: Full refund

User's recommendation: Absolutely not!

Katie H Vve

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Verified Reviewer
| map-marker O Fallon, Missouri

Waited 15 days for contractor appt, and they were a no show. Seven days and 4 phone calls later, later, still no new contractor assigned.

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Dishwasher out and washer not pumping water out. Went on line and reported the two issues and paid the fee.

Next day assigned to a contractor and given an appt 15 days later!! Called in twice, on hold over 45 minutes each time to get a different contractor. Never happened. The day before and day of my appt I called the contractor, no answer, and I left messages.

Contractor did not show up or call. After 7 additional days and 3 phone calls (2 on hold over 40 minutes), I still do not have a contractor appt. Twenty three days with no dishwasher and a crashing washer. I am told it was escalated last week, and again tonight .

. . both promising a call with a new appt within 24 hours. However, the agent said there are only two contractors in the whole St.

Louis area in her system???

This is not the first major mess up. Last fall a contractor took my furnace apart and left pieces on the floor and never came back...void A

View full review
Pros:
  • Will never use again
Cons:
  • Very limited ability to make contact with customer service
  • Very few contractors let alone qualified ones
  • Poor customer service and lack of follow through

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company, they have no way to contact them other than waiting on the phone. No email, no instant message. You have to pay online before the contractor is even assigned. When they don't show up, or leave mess you are just out the $$. Their contractors are subpar, and do not return phone calls either.

James J Clz

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Verified Reviewer
| map-marker Lancaster, Ohio

A/C unit replacement

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Contractors not cooperation, I pay monthly for this policy and the contractor is telling me to get financing of 2,365.00 in order to get a new unit installed??? According to FAHW, my cost is a service fee of 85.00.

I did have a hot water heater replaced.

No question asked, just the service fee and I was satisfied with the whole issue. This complaint on my A/C unit is very negative to your company, and cancellation is my next go to, thank you, James Jauch, phone number is 614446****.

View full review
Pros:
  • First repairman they sent out
Cons:
  • Horrendous service - expect calls all with very long hold times
  • No follow up
  • Poor service

Preferred solution: Deliver product or service ordered

User's recommendation: No way.

David W Jzy

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Verified Reviewer

Terrible company

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Updated by user Jul 19, 2022

Told us that we had to submit the original work order from the company we called and then they would send out a 3rd tech. Probably from another *** company

Original review Jul 19, 2022

They refuse to pay for anything no matter what is wrong. If the tech can't fix it on the spot, it is either your fault or they don't cover it.

Also, they use the absolute worst companies that are available in your local area. We called them out when our microwave quit working and they told us that we had put metal in it.

What a joke. The hot water heater needs to be replaced according to the plumber we called out, but because of the cut-rate plumber they sent, the report did not exactly reflect that issue.

View full review
Loss:
$85
Pros:
  • Still trying to think of one
Cons:
  • We need to be able to chose contractors
  • Lack of competence
  • Everything they say in the sales pitch is a verison of the truth

Preferred solution: Full refund

User's recommendation: Stay away from these scammers

About

Summary

First American Home Warranty was founded in 1984. It is American Home Buyers Protection Corporation that provides well-rounded coverage on appliances and standard system. The company renders services on replacement or repair coverage for the basic operating systems and devices in the house, which are not the result of an ordinary wear and tear. First American Home Warranty offers such services as toilet replacement, garbage disposal replacement, heating system replacement, kitchen refrigerator replacement and much more. It gives 1 year of a guarantee on its services. The guarantee covers basic mechanic systems and built in home appliances. The house owner is insured against such natural disasters as fires and flooding.

First American Home Warranty reviews and complaints

First American Home Warranty is ranked 19 out of 37 in Home Warranty category

Area Served

USA

Payment Methods

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