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I have been a customer of First American Home Warranty since 2008. Since I have been keeping records (2009), I have had EIGHT different AC companies come to my home for a total of nineteen times. I am currently waiting on my TWENTIETH service call for the exact same...
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Anonymous
Paula

I am waitng now 30 days for a part to fix heating unit in coldest month of the year. Not happy with Firs American Home Warrant.

Anonymous
Anonymois

The good contractors do not want to wOrk for home warranty companies because of the inability to get paid. Why would you keep holding out when you know you need to buy a new s...

#1413261
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I have had a home warranty with this company for 2 yrs now. Last year the only problem I had was that my dishwasher did not work. They sent out a person who barely spoke English to tell me that I did not know how to load the dishwasher, although it clearly would not...
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Anonymous
Anonymously yours

They don’t pay for the full price of even the cheapest water heater. The plumber who works for them makes their money off charging the customer for the installation, and if th...

Anonymous
Anonymous

Hop on over to visit the complaints on American Home Shield. There you will find who is number 1

1.0
I didn't like
  • Lack of competence
#1390766
Reply to reviews
I have 3 houses that I paid First American Home Warranty to cover. I had one good experience and 3 extremely awful experiences. They get the $95 service fee up front and then assign a contractor that cannot do the work. One of the contractors came to a house, never...
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Anonymous
Anonymous

Yes a home warranty is throwing money away. The premium goes to the warranty company but never makes it to the contractors to pay for the work. All the contractor gets is the ...

1.0
I didn't like
  • Support
  • Contractors that work for them
  • Customer service
#1444962
Reply to reviews
First American Home Warranty - I feel everyone here that gave this Russian Bot company a 1 start, if -0 was available thats what I would give
First American Home Warranty - I feel everyone here that gave this Russian Bot company a 1 start, if -0 was available thats what I would give
When I purchased my home, I was given warranty for the house by the seller. I have had many issues but had the contractor take care of all the problems so I never really used them for anything. I had issues with my washing machine and ice maker, so I decided to try...
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Anonymous
Anonymous

Mission accomplished. The mission of the home warranty company, the realtors, and the seller was to help you make the decision to buy the house that “had a lot of problems”. O...

Anonymous
Gennady

In my country, trouble have you.

#1237140
Reply to reviews
Our Dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be...
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Anonymous
Anonymous

How much does a dishwasher cost? Rather than endure this torture, would you advise others in similar situations to bypass the home warranty, and purchase a new dishwasher your...

1.6
I liked
  • People are very nice to talk to
I didn't like
  • Bad service wait a long time for service they dont care
  • Completely ineffective
  • How long it takes to get a small appliance replaced
#1437440
Reply to reviews
First American Home Warranty review I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen faucet water pressure problem First American went from either wanting to replace my faucet or give me a cash out for my...
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Anonymous
Anonymous

The labor to install a kitchen faucet is $150. So paying $10,000 in premiums just makes no sense. Getting all worked up over a simple faucet replacement is absolutely crazy. W...

1.8
I didn't like
  • Customer service
#1435947
Reply to reviews
THEY DIDNT WANT TO PAY FOR A CLAIM THAT IS CLEARLY STATED AS COVERED SO THEY HAD THEIR PEOPLE CALL IT SOMETHING ELSE THAT IS NOT COVERED!!! THEY EVEN ADMITTED THIS!!! My fuse box shorted out. This is clearly covered by contract under electrical. (fuses, fuse panel,...
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Anonymous
Anonymous

It is amazing how people try to get major problems covered by a home warranty. Dinosaur, Frankenstein equipment and systems. Homes that need a wrecking ball. House trailers th...

Anonymous
jairo larios

first american home warranty is not but fraud to people. terrible customer service and when you need to repair something they always take forever i really dont recommend to bu...

#1343049
Reply to reviews
We had an emergency plumbing situation (sewage pouring our side of house—yech). Had to turn all water off. Called First American. First, they denied coverage, though the issue clearly was covered. Then, after we spent a painfully long time on the phone with different...
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Anonymous
Anonymous

The contractor isn’t to blame. He works only for the service fee. Showing up at your house is all he can do for what he is paid. The hope is that no parts will be needed becau...

1.0
#1450434
Reply to reviews
I HAVE HAD A "CONTRACT" WITH FIRST AMERICAN SINCE I BOUGHT MY CONDO IN 2010!!! I HAVE HAD SEVERAL ISSUES ARISE AT MY PLACE AND EVERYTIME I CALL TO INITIATE A CLAIM, THE "CUSTOMER SERVICE STAFF" ON ALL LEVELS IS RUDE UNCARING LIARS WHO DON'T STAND BEHIND WHAT THEY TELL...
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Anonymous
Anonymous

Why does everyone use terms to describe themselves when they feel they are entitled to something: single, single parent, disabled, have to work, elderly, pregnant, sick, etc. ...

Anonymous
Anonymous

Stop screaming with the all capital letter format ; it is antagonizing to this reader. Why anyone wastes their money on these so-called warranties is beyond me. They are not l...

#1451140
Reply to reviews

Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 P.O. Box 7248 Santa Rosa, CA 95407
Van Nuys, CA 91410-0180
USA
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

Hello, My name is Daniel Alexander and I live at 11470 Duley Station Rd, Upper Marlboro, Maryland 20772. My contract number is 10361903806. On Wednesday we discovered that both of our air conditioning systems we not cooling. I called your customer support to set up a...
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Anonymous
Anonymouse

The problem with not being able to find a “high quality vendor” is about the money that the warranty company is not willing to spend. They only have one or two service contrac...

Anonymous
Darian Pace

I'm dealing with a Similar issue with them.

1.0
#1248214
Reply to reviews