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First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house 17OCT2016 and moved in that day. The seller's purchased this warranty and it was transferred to me during the...
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Anonymous
Anonymous

home warranty co.s are all rip-offs.

Anonymous
Anonymous

We are right with you !!! 100% a joke, top to bottom. Their contractors are 100% incompetent and will NOT stand behind ANYTHING, work on ANYTHING, always an excuse. The warr...

First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
First American Home Warranty - Emergency Plumbing?
called warranty company on thursday 7:30 am. stated that there was a plumbing leak and it was in the wall. called again on friday, 9:30am. made the same statement and warned them of the secondary damage created by water leaks. they established the emergency status and...
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#1032442
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Furnace stopped working. called for service. Given a contractor. Called them, 4-5 days to even look at it. I called another contractor that I was referred to by a friend... they could be there next AM. Called FAHW, they said "oh yea, they are on our list. You can use...
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1.0
I didn't like
  • Forced to wait for their approved suppliers
  • Being held hostage by an insensitive thoughtless company
#1132868
Reply to reviews

First American Home Warranty - Water Heater

First American Home Warranty
#1145947
2.5
Details
25 days still no water heater, FAHM blames the contractor the contractor blames FAHM.
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First American Home Warranty - Complete Scam

First American Home Warranty
#1136739
1.0
Details
Horrible customer service and a product that can only be described as a scam. Almost $1000 lost on something that’s supposed to be covered by this “warranty”. Don’t buy - don’t renew - don’t waste your money. I almost never rate poor service but I’m so upset after my call with these people that I don’t care.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reliability
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Warranty
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First American Home Warranty - No hot water 8 weeks. NO RESOLUTION. Senior Citizen SCAM!

First American Home Warranty
#1073978
1.5
Details
I have contacted 13 people at FAHW. I am asking for them to complete replacing my WH with provider that I paid $75 and reimburse my $200 to HW tank removal or reimburse my actual costs to get this done. I am 70+ yrs. I have Cancer. I have spent over 30 hrs on this. Please help me.
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Exchange, Refund and Cancellation Policy
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Warranty
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First American Home Warranty - Built in Microwave not functioning properly

First American Home Warranty
#1041498
1.3
Details
Control pad that operates microwave, not working unit shorted out, the microwave is over 11 years old two companies have been sent out both companies said unit is unrepairable. Filed a claim they continue to say they didn't paperwork from 2nd inspection
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Service Scheduling
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My a/c went out so I called First American as it was covered by my policy. It took them two days to send someone out. I thought would be a repair person but was actually a sale person who was clearly in cahoots with First American. He found a very small snake that had...
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1.0
I didn't like
  • Entire process
  • Refusal to pay the claim
  • Deceptive business practices
#1138260
Reply to reviews
DO NOT DO BUSINESS WITH THIS COMPANY!! First American home warranty has the absolute worst customer service I have ever experienced in my life!! My water heater is leaking which I discovered in a Sunday after being out of town for a week. My garage is flooded and water...
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My washer broke 23 days ago. I paid the contractor they sent. They happened to fire the tech they sent cause he didn’t know what he was doing. After 7 days sent another tech to install part “they guessed it needed”. Washer still didn’t work. Called First American for 2...
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#1162514
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I originally made this claim back in November 16, 2016 because my drying stopped working. It is Jan 10th, 2018 and still no repair. First American blames the contractor, but I am getting the run around with BOTH First American and the Contractor. Today I have been on...
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I liked
  • Fast claim resolution
  • Customer service years ago
I didn't like
  • Unable to receive adequate resolution to issue at hand
  • Long claim periods
  • Unable to get a supervisor on the line
#1166396
Reply to reviews
August 24, placed claim for problem with washer. Tech came September 14, ordered part. Kept waiting for part, much miscommunication with First American, part hard to find, part delivered (NOT), part finally came (3 1/2 months later), tech installed it----said motor was...
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1.6
Product
I didn't like
  • Horrible communication and follow through
#1163436
Reply to reviews
title says it all - tv ad does not say it all - will be without a refrigerator for two weeks between screw up between warranty company and the contractor - worse part, neither gives a damn. Service has gone downhill in the past few years. My be time to look for a new...
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2.1
I liked
  • Company several years ago
I didn't like
  • Complete lack of customer service
#1158053
Reply to reviews

Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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I have had a home warranty with First American Home Warranty for several years. Last year, the heater did the same thing. They contractor they sent out out a band-aid on it. It went out again. That time, the contractor told my boyfriend to go up in the attic and reset...
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1.2
I didn't like
  • Customer service
#1149114
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