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Furnace stopped working. called for service. Given a contractor. Called them, 4-5 days to even look at it. I called another contractor that I was referred to by a friend... they could be there next AM. Called FAHW, they said "oh yea, they are on our list. You can use...
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1.0
I didn't like
  • Forced to wait for their approved suppliers
  • Being held hostage by an insensitive thoughtless company
#1132868
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First American Home Warranty - Lackluster and uncaring response to broken AC. 100 degree weather in Texas!
August 8th still no AC and hot as the place the devil lives! About a month ago my AC went out. I contacted First American and they found a contractor to administer the repairs. The unit need a new compressor. About 3 days after the visit from the contractor they got...
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Anonymous
Sick ofpeople

Take a guess as to why First American doesn’t allow “A-List” contractors to resolve your repair. First of all, “A-List” companies would NEVER in a million years install an com...

Anonymous
Anonymous

Wow, you're singing my song! My AC went out in July -also in Texas- and I went TWO MONTHS!Horrible company, but really good at the runaround!

1.7
I didn't like
  • Warranty
  • Scripted responses
  • Customer resolution
#679644
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