First American Home Warranty
Reviews and Complaints
Have not resolved my issue after nearly 4 months. Have refused to replace a broken oven after their assigned repair company has failed to do the job and has twice stood us up on repair appointments.
- Lack of concern and incompetence
- Unable to receive adequate resolution to issue at hand
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid First American Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
- Unreliable
- No being able to talk to a manager
Preferred solution: Full refund
User's recommendation: Don't throw your money away with FAHW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newnan, GeorgiaHorrible service
Preferred solution: Deliver product or service ordered
User's recommendation: Run Forrest Run!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNON FULFILLMENT OF CONYTRACT
I SIGNED A PREMIUM WARRANTY AND CALLED ABOUT A SLOW LEAKING WATERPIPE FROM THE SHOWER. DEFECT WAS DETECTED IN THE CEILING OF BASEMENT.
WARRANTY ACCEPTED CLAIM AND ASSIGNED A PLUMBING COMPANY, WHO SHOULD CALL ME. AFTER A WEEK+ I HAVE NOT RECEIVED A CALL, SO I CALLED THE COMPANY. AFTER SEVERAL ATTEMPTS I TALKED TO SOME GUY DAN, WHO HAD NOTHING BUT EXCUSES WHY HE HAD NOT CONTACTED ME. HE GAVE ME AN AVAILABLE DATE TO INSPECT THE DAMAGE, WHICH WAS ANOTHER WEEK OUT.
THEN ARRIVED A PRIVATE VAN ( NO COMPANY LOGO ETC.) AN A VERY PRIVATE LOOKING MAN (NO UNIFORM OR NAME TAG), LOOKED AT THE DAMAGE. HE INDICATED THAT HE HAS TO CONTACT HOME WARRANTY AND WOULD GET BACK TO ME. I DID NOT HEAR FROM HIM FOR FIVE DAYS, SO I CALLED AGAIN. HE ANSWERED THE PHONE AND SAID THAT HE REPORETED THE DAMAGE BUT HAD NOT HEARD BACK.
AS A CONTRACTED COMPANY (TO ME HE LOOKED RATHER LIKE A ONE-MAN OPERATOR) HE SHOULD HAVE EASY CONTACT, BUT HE SAID "THEIR PHONE IS ALWAYS BUSY.
THAT WAS MY EXPERIENCE AS WELL AND WHEN I FINALLY GOT TO TALK TO SOMEBODY AT WARRANTY, SHE SAID THAT SHE CAN'T HELP ME, I SHOULD CONTACT THE CONTRACTOR DIRECTLY.
NOW I AM IN A RUN-AROUND AND NOBODY IS FINISHING THE JOB.
HOME WARRANTY DID NOT FULFILL THEIR CONTRACT OBLIGATION,
THE CONTRACTOR DID NOT EVEN ATTEMPT TO CONTACT ME OR BRING THAT CLAIM TO A CONCLUSION.
HERE I PAY MY MONTHLY DUES FOR GREAT PROMISES, BUT I AM STILL (AFTER SEVERAL WEEKS) DID GET NO HELP FROM EITHER OF THESE "IMPOSTERS". BOTH SHOULD BE REPORTED TO THE BBB.
PLEASE LET ME KNOW WHAT I SHOULD DO.
THANK YOU very MUCH,
DIETER STANGE
- Acceptable pricing
- Fahw sent out a lazy one man contractor
- Claim unsettled
- So far nor fulfillment of contract
Preferred solution: Apology
User's recommendation: DON'T SIGN A HOME WARREANTY WITH FIRST AMERICAN HOME WARRANTY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brandon, FloridaCoverage
- Fight every claim
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEveryone need to know before buying inssurance thru them
- Cheap inssurance
- Worst sub-contractors and customer service
Preferred solution: Full refund
User's recommendation: Strongly suggest to use someone else
Hot water heater
Preferred solution: Price reduction
User's recommendation: DO NOT RECOMMEND
Terrible Service and Customer Service
Well terrible service that i have to contact them to see what going on after a service person came out and gave the information to the company but no call and i have to contact them for information. My house is 83 degrees inside and want me to buy fans up to 50.00 for reimbursement or portable a/c unit for 150.00 reimbursement that it will cost more than that plus sit here over 4 days to get it work on.
Look into my policy and it stated that it is covered. But i paying 1475.00 to replace it and only they paying 200.00 so why i have them for coverage so i tell anyone please don't get them you be wasting your money and paying out of pocket to get things repaired.
Plus customer service is terrible kept hanging up on me and never solve my problem but staying it a good price and it can be much more. Please don't use them for your home warranty.
- Response time
- Affordable
- Customer service reps
- Will steal from you and treat you horrible
- Lack of concern for their paying customers
Preferred solution: Let the company propose a solution
User's recommendation: Change your personnel and make the policy be worth buying
Need service
User's recommendation: Good company but can’t reach a live person. We had bought and sold a home and we have been able to request service they an app and has been seamless. Needed other house on app
Extremely poor service
So much to say about this extremely dysfunctional company that the state needs to look into, they are hiding under the cover of consumers being at the mercy of doing business over the phone with them. How in the heck is it that the state attorney hasn't gotten involved when it's obvious that there are a lot of unhappy customers.
It's been now three months that I have had a stopped up sink, and they send out contractors that are absolutely useless, the last one to come to unstop my kitchen sink shows up with a flashlight and a wrench, smh! One contractor that's been scheduled to come to my home several of times flat out didn't show up on several occasions, yet they continue to withdrawal money from my acct, can you say THEFT?
FAHW you are stealing from by not delivering, stop with the excuses! It's your job to sort this all, that's what we customers are paying for, perhaps you're in the wrong freakin business!
I RATE THE SERVICE HERE -0 YOU HAVE COST ME HUNDREDS OF DOLLARS IN INCOME WAITING AROUND MY HOME FOR NOTHING.
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT AND I MEAN DO NOT DO BUSINESS WITH THIS COMPANY.
Still waiting for service
- Poor service
Preferred solution: Deliver product or service ordered
Still waiting more then a month for repair
Oven Repair requested October 6th. It's now 6 days before Thanksgiving and we have been told it will be after Thanksgiving for the part to arrive. I'm beyond Livid...Thank you for ruining our Thanksgiving!!!
- Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Get a different home warranty company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould not cover my air conditioner replacement.
- Indifference to problem
- Dont seem to care that we are elderly & physically handicapped
- Service
Preferred solution: Let the company propose a solution
User's recommendation: Don't use them -
Copayment
- Previous service good
- Response time
- Obviously have incompetent administration working for them
User's recommendation: Question any subcontractor who asks you to pay them directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Habra, CaliforniaI paid for a repair that was covered under the Home Warranty but
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Glenn, Thank you for your review. We would like to look further into this for you but was unable to locate a claim with only the name provided. Please reach out to us directly and we can assist.