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WE ARE A CONTRACTOR IN THE ST LOUIS METRO AREA HAVE WORKED FOR FIRST AMERICAN FOR 17 -18 YEARS. JEFF DEL DUGGCA TOOK OVER OUR ACCOUNT AND A DENTIST WIFE ATTACKED ONE OF OUR EMPLOYES. INFLICTING FACIAL DAMAGE AND 2 EYE WITNESS PRESENT JEFF DEL DUCGA WITH THE HELP OF MRS...
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#1157760
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I have had a home warranty with First American Home Warranty for several years. Last year, the heater did the same thing. They contractor they sent out out a band-aid on it. It went out again. That time, the contractor told my boyfriend to go up in the attic and reset...
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1.2
I didn't like
  • Customer service
#1149114
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Poor customer service, the call center has been outsourced to Mexico and they simply read from a script regardless of the severity of the issue. Limited contractors available to do the repair. I live in a major metropolitan area with 72 licensed plumbers within a 15-20...
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#1147508
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I was terrible for this company.I totally disagreed with again in November 27 day ago claim file was on clothes machine that today has not been resolved. I call the First American wool company promised many times waiting for the order parts. The telephone operator did...
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1.0
#1146618
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Our microwave door was not closing properly. After the first contractor failed to contact, the company sent another contractor to do the repair. The came in and worked on it for a few minutes. Never explained what they did. The door worked for less than three months...
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#1146225
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First American Home Warranty - Water Heater

25 days still no water heater, FAHM blames the contractor the contractor blames FAHM.
2.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1145947
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Called for service on our furnace. First American sent Premier Heating and Cooling from Fostoria, Oh. Tech diagnosed the problem as a dirty diaphragm and said I would need to pay him another $75.00 if I wanted the furnace to work. That was ON TOP of the $75.00...
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Product
I didn't like
  • Double charged
#1139682
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I Filed a repair claim for a refrigerator and first American didn't call back within 24 hours. I called and they did a search for a contractor and can't find any in my area. They said they would send it to their claims service department and I would get a call within...
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#1139164
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I've fallen for these guys twice now. I requested a plumber the first time...no one called me for about two weeks, and even then said he was to busy, and that his business was an hour away!. The second instance I requested service on my fridge. I heard nothing for...
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1.0
I didn't like
  • Service and concern for their customers
#1138376
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My a/c went out so I called First American as it was covered by my policy. It took them two days to send someone out. I thought would be a repair person but was actually a sale person who was clearly in cahoots with First American. He found a very small snake that had...
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1.0
I didn't like
  • Refusal to pay the claim
  • Entire process
  • Deceptive business practices
#1138260
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