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We had a nice KitchenAid dishwasher that went bad. They replaced it with a GE That was supposed to be comprable. After a couple of weeks and a visit from the GE repairman we found out that the dishwasher does not have a dryer in it. Now I have to take the dishes out of...
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1.7
Product
#914232
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Trying to get an kind of response or follow up is impossible with this company. If they say they will contact you with an answer they are lying. They leave it up to you to keep calling and sit through their phone tree. You will never deal with the same individual so...
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Anonymous
katiesbeach

You are correct on every single point. They must go through training to learn how to avoid customers, avoid a response, avoid any kind of conversation that actually gets the ...

1.0
I didn't like
  • Poor customer service and lack of follow through
#895071
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I was told when ypur service man from smokey mt plumbing came to my house, broke the fitting and left after i paid him the 65$ Then I hired my own person to the tune of 381$ and 450 to take the water out of my basement, not including the damage to walls floors snd...
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1.2
I liked
  • Warranty price
I didn't like
  • Customer resolution
#887357
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We have turned in 4 issues in 3 1/2 years all off them took over a week to get contractor out. The first was plumbing three plumbers couldn't unclog sink but told us how they are not allowed to do certain things per warranty company. The other three were ac issues....
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#881601
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Will not do any good to ask them for a callback, it will not happen. Six days now waiting on my AC repair. Heat index to 118. They left me on hold today for an hour, at 60 minutes I got cut off. A supervisor told me yesterday morning that repair had been authorized and...
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1.3
I liked
  • Contractor
I didn't like
  • Lack of concern
  • Turnaround time
  • Hold time
#866948
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First American Home Warranty Air Conditioner Warranty Review

I had an air conditioner unit repair and it costcost me $475.00 for modifications but it is not covered under the contract. According to the customer service agent I have their top line contract. I feel they are cheating the consumer!!!!!
Do yourself a favor and don't allow any real estate agent to talk you into asking for FA Home Warranty. They leave you dangling without help and make you call in numerous times to be told the same thing over and over again: Someone will look into it and call you back....
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#793049
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I have had them for three years my water heater started to leak. I went on line and filed a service request in filling out the form it ask what type of heater I had and I selected the solar water heater. They then sent the claim to a company not in my city but two...
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Anonymous
Ben

It's "lied" not "lye"!

1.0
Product
#788804
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Here's the story -- when I moved in, the hot water heater wasn't working. I was very, very busy & didn't have time to look into it myself. I thought ok, it's on the warranty, I'll let them worry about it. So I called them up. I had to sit on hold for 30 minutes before...
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1.0
I didn't like
  • Lack of concern for their customers
#774615
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

All First American Home Warranty Products
We experienced an issue with our air conditioner this summer. I called First American and they dispatched a local home services company, but they passed the work on to another company because of the nature of the fix. The service call fee was then passed on to the...
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#760665
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