State: Texas City: Houston Clear all filters (20 of 596 reviews match)
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Had fahw send out a tech because a/c not cooling. He called fahw and said unit should be replaced but was told no, added Freon and it cooled for 3months, called and sent someone from Quantum Tech, came out said air handler had to be replaced. Called Quantum and was...
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Worste customer service ever. I asked to have a contractor changed bc last summer it took this same contractor a month and a half to fix my AC in the dead heat of Houston summer. My hardwoods started to whelp and mold in my walls from sitting for so long in 100+...
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1.1
#924562
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I've had a claim for my cooktop and another for my pool heater both opened for a month now and still awaiting repairs. The company doesn't care and they aren't doing anything to help with the issue. They sent someone out to look at the cooktop, they took my $65 fee,...
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Anonymous
Karen

I have the same problem.I accidentally found this website & another called ripoff report. I had seen the reports on BBB & consumers affairs but to have a website of pissed cus...

#896885
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My AC had evaporate coils leaks. With my home warranty, I have to pay extra $1,004.00 + $60 for service fee, while I got a local AC company to fix this and it costed me only $850. So I called to First American Home Buyers Protection explaining situation and requested...
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Anonymous
Anonymous

6 weeks ago we had water leakage from the ac inside our house.We said it was from the unit. They sent an ac company out to look at. They claimed it was a plumbing issue. We ca...

Anonymous
Anonymous

yep we are having the same problem.You need to report them to the Texas real estate commission, Texas insurance commissioner and Texas department of license and regulations, a...

1.2
I didn't like
  • Poor service by their vendors
#845221
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I was with American Home Shield for about 15 years, and they did well enough to take care of my needs, not without hiccups of their own. But when their vendor sent out a plumber who was too big to get into the crawl space below my house, and then made me deal with the...
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#824609
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Made several warranty calls that should have been covered. Once subcontractor arrives they have to call First American and give model name and #'s, etc.. Was denied repair due to various "conditions," which is just an excuse in my mind. Don't waste your time or your...
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#780054
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It is it really said and unbelievable that this company is still around doing business. They send faulty people out to work on your house (these are companies they hire NOT THE CUSTOMER) and when things go wrong due to improper installation they claim lets move forward...
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1.0
Product
I didn't like
  • Reckless service
#732303
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First American Home Warranty Claim Review

I have been without a/c as of june 18th. I have had the worst experiace ever. I have to do the calling ,waiting time is at least one hour, then you get transfer to somrone ealse and that wait is another hour , i have gotton hung up serveral times. WOULD NOT RECONMEND FIRST AMERICAN HOME WARRNTY to anybody, feel bad that i did reconmende to my daughter.
1.0
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#685548
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First American Home Warranty Claim Review

My a/c has been out since Sunday! I wonder if they would like to sit in this heat! For this long with breathing problems!!!! North Star Mechanical who is supposed to fix my a/c will be out between the hrs of 9 a.m. to 5.p.m. They can't give a better time frame?
#684917
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 P.O. Box 7248 Santa Rosa, CA 95407
Van Nuys, CA 91410-0180
USA
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

Called for A/C repair, tech r/s twice.. Finally came out to check it and was informed report will be turn in to FAHW within 24 hrs.. It took 4 days for them to receive report and thats bc i calling to see updates... It has been over 12 days and i keep calling to see...
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Anonymous
GRACE_AZ

Welcome to my life !! 22 days no AC.. the motor, then a relay, then the fuse, then the main elect board, now they want to replace the 23 year old unit.. but there is an additi...

Anonymous
Anonymous

I'm having the same exact issue currently. I live in San Antonio.

#681348
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