State: Texas City: Midland Clear all filters (9 of 570 reviews match)
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First American Home Warranty has not repaired our air conditioner we submitted on 5/22/16 and will not return our calls nor the claims resolution specialist that is assigned to our claim (Natalie Perez). This company just wants your contract money and not repair...
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1.1
#861637
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I called 10/26/15, my washer wouldn't work. 2 days later I called the company that was supposed to respond. They don't service Samsung. Next contractor came 10/30/15. 11/19/15 contractor finally came to the house, more parts needed. 12/14/15 contractor picks up...
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1.1
I didn't like
  • Entire process
  • If you finally get a replacement
  • Lack of communication
#771807
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We have been paying First American for over 10 years for a home warranty with the "upgraded" package that covers Central Air Conditioning. We have been fighting trying to get our Air Conditioner working since May of this year, when after they sent out numerous...
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I didn't like
  • Poor service by them and their contractors
#715085
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First American Home Warranty refused to replace the drum in my washer which was tearing my clothes. Said it was not ordinary wear and tear according to the contract. Took me calling 5 days to get an answer. I have had a very bad experience with their customer...
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1.0
I didn't like
  • No returned calls
#711669
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First American is helpful. Long wait on phone. North Star Mechanical is terrible. AC quit working right after tech left my property. It's taken 6 days to SPEAK to anyone!!! &@$##%. These companies just want your money. They hire cut rate contractors to do...
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3.0
I liked
  • Customer service
#675227
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My AC unit went out on a Friday evening. I called and the First Lady was very nice and helpful. She explained to me that the company they had assigned to me worked weekends and would be open, I called the company over 20 times Sayurday morning and left 3 voicemails...
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I didn't like
  • Lack of concern
  • Unprofessionalism
  • Talking to customer service
#664330
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First we had a water leak from a/c plumbers were sent, spent 7 hours making the problem worse, were told to call electrician, he said the plumbers did an awful job , he capped of wiring( that plumbers had left 2" from pool of water) he said we needed a/c tech, you sent...
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I didn't like
  • Customer
  • Lack of concern
  • Customer care
#648705
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In May we called FAHW with a/c problem on Friday. They told us someone would be out in 3 hrs. Some one finally came out on monday morning.We were without a/c for 3 days. On friday 8/23 again we called with A.C trouble and was told someone would be here in 3 hrs.Once...
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Anonymous
bxy121

First American home protection is a JOKE! It does protect you it brings you extra problems. Thought what I'm facing is a rare case and maybe some miscommunication btwn their t...

#443149
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System is utterly useless. After the computer system completely failed to find my information, my address, my zip, my contract was passed from person to person. Each time passed there would be a wait of 15 to 20 min. NEVER EVER use their "leave your information and...
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#414920
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