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First American Home Warranty - Poor Customer Service
I have had First American Home Warranty for 10 months. My first call was for a plumbing issue. They assigned plumber #1. 10-days later I had not heard from them, even after calling them 3 days in a row. They assigned plumber #2. They came the next day, but were...
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Anonymous
Anonymous

You need to stop them from charging by having a block put on your account so the cannot charge and also dispute the monthly charges as far back as you are allowed to do so. If...

1.2
I didn't like
  • Any of it
  • Problem resolution
  • No follow up
#947026
Reply to reviews
they sent a company to my house to fix my heat in Dec.. well they came back Feb. Mar. May , June .July and again in Aug. it took 8 months to fix. it would work for 4 to 6 weeks and I would have to call again.. I have paid the service fee 6 times only to find they had...
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1.0
Product
I didn't like
  • Use contractors with f rating on the better business bureau
  • Takes forever to get work done
#922823
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There have been record highs and my request is nearing the 90 day mark after their provider informed them that my system needed to be replaced. Many of my calls have gone unanswered and requests to speak with a supervisor end with a disconnection. This is the worst a...
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Anonymous
Mart

Exactly the same situation in the TX heat index of 105 when our a/c compressor went belly-up. 18 days later we get an email from FA that they had to change contractors. The co...

1.3
#909410
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This company partners with the bottom feeder contractor companies. Be assured that if they repair or fix an item it will be done in the cheapest way possible using the cheapest materials/product possible. Read the contract fine print! You will find that you almost...
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#899534
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I'm having trouble customer service experience with them
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Anonymous
Anonymous

I agree worst experience ever, Can't talk to anyone in the United States, been without air conditioner in AZ for 10 plus days in 110 temperatures. The sent L &S air to come. T...

1.0
#897122
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I totally understand everyone's plight, I am experiencing this right now and every word you say is true. I only have one HVAC system unfortunately and the temps are over a 100 degrees with humidity here in Virginia Beach,VA. I have 3 young children, all of whom either...
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Product
I didn't like
  • Lack of concern
#888225
Reply to reviews
This company clearly needs to change it's customer service model and it's service level agreements. When it was over 90 degrees and my air conditioner was out (I work from home full time), the last thing I wanted every single customer service person that I managed to...
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1.1
I didn't like
  • Lack of concern for their paying customers
#882836
Reply to reviews
This company sucks....u call a report issue can never get a person who speaks good english.then a conteactor is to call you- not u have to calll.AC out little to no concern as temps outside in the upper 80s in the 90s in my house.they assess problem- u have to wait for...
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1.0
Marion, Virginia
#861740
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after several service calls they finally agreed to replace my heat pump. they are using the cheapest made unit on the market with the worst reviews. when you call them for service you are speaking to somebody with a nasty accent in central America, or Guatemala. why...
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#802180
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Contact First American Home Warranty

Mailing Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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First American Home Warranty Products and Services

All First American Home Warranty Products
I placed a service call to have them check out my leaking water heater. So 24 hrs later still no call back. I called them and all I got was the run around. There favorite line is we have no one in your area. This is the second time I have had a MAJOR problem with this...
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1.0
Product
I didn't like
  • Lack of concern
#783292
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