State: Virginia City: Virginia Beach Clear all filters (5 of 570 reviews match)
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I totally understand everyone's plight, I am experiencing this right now and every word you say is true. I only have one HVAC system unfortunately and the temps are over a 100 degrees with humidity here in Virginia Beach,VA. I have 3 young children, all of whom either...
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I didn't like
  • Lack of concern
#888225
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This company clearly needs to change it's customer service model and it's service level agreements. When it was over 90 degrees and my air conditioner was out (I work from home full time), the last thing I wanted every single customer service person that I managed to...
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1.1
I didn't like
  • Lack of concern for their paying customers
#882836
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They send you a wild goose chase! I called 15 times this week, they have a 'policy' that if your fridge freezer breaks they will send someone out within 24-48 hrs. Guess what? I called 0645 Friday its now WEDNESDAY and nothing, after several msgs on the site, that your...
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Anonymous
Anonymous

Update it's now December 8th and my fridge freezer is still broke

1.3
#736065
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Heat went out in a rental unit. They sent a company out to fix unit. The company tried to fix unit but couldn't unit because First American said they were not covering all the parts. These were necessary parts to make the unit work but they would not cover them. ...
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1.0
I didn't like
  • Customer resolution
  • Customer care
  • Coverage exclussions
#625092
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Also running into issues with canceling the policy. Spoke to CS last week, was given the correct email address (double checked it against all other complaints left here), sent everything I needed on 5/22 and I still haven't heard anything. Explained over the phone that...
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Anonymous
Anonymous

I am having trouble cancelling too. I was told 3 different things by three different people. I sold my house 3 months ago and called them. They are still billing me.

Anonymous
Anonymous

This company is shady af. Cannot cancel service. I cancelled within 3 days of signing up. Please tell me there is a lawsuit I can get in on. This company has charged me for o...

#413149
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