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1.4

Dishwasher out and washer not pumping water out. Went on line and reported the two issues and paid the fee.

Next day assigned to a contractor and given an appt 15 days later!! Called in twice, on hold over 45 minutes each time to get a different contractor. Never happened. The day before and day of my appt I called the contractor, no answer, and I left messages.

Contractor did not show up or call. After 7 additional days and 3 phone calls (2 on hold over 40 minutes), I still do not have a contractor appt. Twenty three days with no dishwasher and a crashing washer. I am told it was escalated last week, and again tonight .

. . both promising a call with a new appt within 24 hours. However, the agent said there are only two contractors in the whole St.

Louis area in her system???

This is not the first major mess up. Last fall a contractor took my furnace apart and left pieces on the floor and never came back...void A

User's recommendation: Avoid this company, they have no way to contact them other than waiting on the phone. No email, no instant message. You have to pay online before the contractor is even assigned. When they don't show up, or leave mess you are just out the $$. Their contractors are subpar, and do not return phone calls either.

Preferred solution: Deliver product or service ordered.

First American Home Warranty Pros: Will never use again.

First American Home Warranty Cons: Very limited ability to make contact with customer service, Poor customer service and lack of follow through, Very few contractors let alone qualified ones.

Location: O Fallon, Missouri

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