Customer service

Here's the story -- when I moved in, the hot water heater wasn't working. I was very, very busy & didn't have time to look into it myself. I thought ok, it's on the warranty, I'll let them worry about it.

So I called them up. I had to sit on hold for 30 minutes before someone answered the phone. Finally they did. I described the problem. They said they would call a local company, submit an order, and someone would be out before 5 pm that day. But it would cost $60 for the housecall. I said ok, because I was very busy with other stuff.

5 pm came & went, and no sign of a service guy. Nothing the next day either. Finally, and almost by accident, I found the very hidden fuse box that controlled the water heater. For whatever reason, it was in a completely different place from the main fuse box. All I had to do was reset the circuit breaker, and the problem was solved.

So then I had to call them again to cancel the order. I spent another 30 minutes on hold before they answered the phone. Finally I got to cancel the order. It was the single worst customer service experience I had have ever had, bar none. They sucked up over an hour of my time, misled me, and provided exactly nothing of value.

This person wrote the review because of poor customer service at First American Home Warranty. Reviewer claimed that he or she wants First American Home Warranty to read this review and look into the issue (if any).

The most disappointing in user's experience was lack of concern for their customers. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by First American Home Warranty and first american home warranty claim for you to read. This information may help you with your purchase decision.

Had an Experience with First American Home Warranty?

Write a review


Terms of Service
Post Comment

You May Also Like

Granite Transformations - Review in Household Services category Granite Transformations "I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen. About 15 min..." Read more Window World - Incomplete work Window World "We had 8 windows replaced last week. The installation team came in, got the old windows out, the new ones in and were working on caulking them. I decided to..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Empire Today - Unprofessional Installation Empire Today "Customer Service has tried to resolve my problem since the installation date. My original concern was the white caulking and quarter round on brown floor. I thought that caulking would..." Read more Priceline is Fraud Priceline "Bought a hotel reservation that was changeable. Turned out it was bait and switch. Out over $1200. See the screen grab of the actual page I purchased from. Note the..." Read more Phoenix Life - Whole life policy was set for 10 years, 27 years and still have to pay premiums! Phoenix Life "In Sept 1990 myself and spouse both started whole life policies (#116...) that were projected to be self sufficient in 10 years. Projections kept getting moved back ... with the..." Read more Pats Pizzeria Family Restaurant - Pat's- YOU LOSE Pats Pizzeria Family Restaurant "I have to give at least 1 star but the service or lack there of that I received today is not worthy of 1 point on a star. The Manager..." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more