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1.7

I submitted a claim and paid for a service call for a refrigerator that I received as part of my home purchase. The seal around the door was not closing against the body of the refrigerator because the door shelves had been stretched from having too much weight in the door shelves.

Condensation was building inside and creating an ice build up inside the fridge. The repair person told me that it needed to be repaired, but I shouldn't expect much from First American. As soon as they got the report they closed the claim as "not covered". Thanks for nothing.

I will not even try to get any help from them again.

I told them that they should just refund the cost of the policy and cancel the remaining time of coverage. I couldn't have been more disappointed in their service.

User's recommendation: Don't waste your money or your time with this unscrupulous firm.

Monetary Loss: $85.

Preferred solution: Refund the cost of my policy and quit defrauding people..

First American Home Warranty Pros: Rip off.

First American Home Warranty Cons: No credibility clear issues not addressed.

Location: Renton, Washington

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Ronald P Mpl

Is this really a legitimate response from the company? My service request # is right there in the review in the screen shots of my claim.

I realize that your coverage does not extend to ice dispensers, but my main complaint was that the refrigerator would not close properly and was creating condensation build up inside the refrigerator as well as creating a lack of cooling. Now the fridge has gone to the point that the inside temp.

has been above 60 degrees Fahrenheit. So I have had to order a new fridge when it should have been covered by the warranty that your company was supposed to provide.

FirstAmericanHW

Thank you for bringing this to our attention. We are sorry to hear that you are experiencing these issues. If your claim is not yet resolved, can you please provide us with the claim number and we can connect with our team?

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